Write A 46-Page Report For A Senior Leader That Communicates ✓ Solved

Write A 4 6 Page Report For A Senior Leader That Communicates

Write a 4-6-page report for a senior leader that communicates your evaluation of current organizational or interprofessional team performance, with respect to prescribed benchmarks set forth by government laws and policies at the local, state, and federal levels. In addition, advocate for ethical action to address benchmark underperformance and explain the potential for improving the overall quality of care and performance, as reflected on a performance dashboard.

In the era of health care reform, many of the laws and policies set forth by government at the local, state, and federal levels have specific performance benchmarks related to care delivery outcomes that organizations must achieve. It is critical for organizational success that the interprofessional care team is able to understand reports and dashboards that display the metrics related to performance and compliance benchmarks.

Maintaining standards and promoting quality in modern health care are crucial, not only for the care of patients, but also for the continuing success and financial viability of health care organizations. Health care leaders must understand what quality care entails and how quality in health care connects to the standards set forth by relevant federal, state, and local laws and policies.

For this assessment, write a report for a senior leader that communicates your evaluation of current organizational or interprofessional team performance with respect to prescribed benchmarks set forth by government laws and policies. In addition, advocate for ethical action to address benchmark underperformance and explain the potential for improving the overall quality of care and performance.

Review the performance dashboard metrics and consider the metrics that are falling short of the prescribed benchmarks. Structure your report so that it will be easy for a colleague or supervisor to locate the information they need, and ensure to cite the relevant health care policies or laws when evaluating metric performance against established benchmarks.

Paper For Above Instructions

Introduction

In the complex landscape of healthcare, continuous evaluation and improvement of organizational performance are paramount to ensure compliance with regulatory standards and to enhance the quality of care provided to patients. This report aims to evaluate current performance metrics of an interprofessional care team, benchmarked against local, state, and federal laws and policies. Furthermore, it advocates for ethical actions to address any identified areas of underperformance and discusses the potential for enhancements in overall quality and performance as reflected on the organization’s performance dashboard.

Current Performance Evaluation

The evaluation is based on a hypothetical dashboard reflecting the following metrics: patient satisfaction scores, readmission rates, patient safety incidents, and compliance with prescribed treatment protocols. Benchmarks for these metrics are established by the Centers for Medicare and Medicaid Services (CMS), which sets forth regulations aimed at ensuring quality care delivery while enhancing accountability in healthcare organizations.

1. Patient Satisfaction Scores: The current organization’s patient satisfaction score stands at 78%, falling short of the benchmark of 85%. The underperformance in this area indicates a need for immediate attention to enhance patient experience.

2. Readmission Rates: The organization reports a readmission rate of 15%, exceeding the benchmark of 10%. This not only reflects negatively on the organization’s quality of care but also indicates potential issues in care coordination post-discharge.

3. Patient Safety Incidents: The organization has recorded 20 safety incidents per 1,000 patient days, which is significantly higher than the benchmark of 10 incidents. This alarming trend needs immediate investigation to identify root causes and implement corrective measures.

4. Compliance with Treatment Protocols: Currently, only 70% of the care delivered complies with established treatment protocols, against a benchmark of 90%. This underperformance suggests a need for further training and support for the healthcare team.

Legal and Regulatory Framework

The benchmarks for these performance metrics are established under various laws and policies, including the Patient Protection and Affordable Care Act (ACA), which emphasizes the importance of patient-centered care, and the Hospital Readmissions Reduction Program, which penalizes hospitals for high readmission rates. These regulations not only aim at enhancing care quality but also play a critical role in dictating the financial viability of healthcare organizations.

Challenges Identified

Meeting prescribed benchmarks can pose significant challenges for healthcare organizations, including staffing shortages, limited financial resources, and compliance with evolving regulations. For instance, the challenge of staffing directly affects the quality of care, leading to declines in patient satisfaction and increased safety incidents. Moreover, financial limitations can impede the necessary investments in staff training and development, thus perpetuating the cycle of underperformance.

From the analysis, it is evident that resources for training and improved staffing models are crucial to overcoming these challenges. It is important to consider the cultural diversity within the healthcare workforce and in the patient population as well, as this can significantly influence how care is delivered and perceived.

Targeting Key Benchmark Underperformance

Among the metrics evaluated, patient satisfaction scores are identified as the most critical area for improvement due to their direct impact on patient outcomes. The underperformance in this area exposes a gap in the organization’s ability to effectively respond to patient needs and preferences, which can lead to detrimental outcomes not just for patients but also for the organization’s standing in the community.

To address this benchmark, it is essential to perform root-cause analysis and gather feedback directly from patients through surveys and focus groups. Understanding their concerns can inform strategies for enhancing service delivery. Additionally, implementing training programs for staff to improve patient interaction and communication may yield significant benefits.

Advocating for Ethical Action

Advocating for ethical action involves bringing together a stakeholder group that includes senior leadership, department heads, and representatives from interprofessional teams to collaboratively address patient satisfaction underperformance. This group should be engaged in formulating a strategic action plan that encompasses initiatives such as improving staff training, enhancing communication with patients, and possibly increasing staffing levels.

Ethical actions may include allocating resources for staff development and ensuring open channels of communication where patient complaints and suggestions are taken seriously. Additionally, transparency in sharing performance data with stakeholders promotes accountability, fostering a culture of continuous improvement and ethical practices.

Conclusion

The path to improving organizational performance in healthcare requires an ongoing commitment to evaluating performance metrics against set benchmarks derived from applicable regulations. Given the identified underperformance in patient satisfaction scores, there is a critical opportunity to enhance the overall quality of care by addressing the root causes of patient dissatisfaction and seeking collaborative solutions among stakeholders. By prioritizing ethical action and focusing on continuous improvement, the organization can align its goals with the evolving standards of quality care and ultimately achieve better health outcomes for its patients.

References

• cms.gov/affordable-care-act