Writing An Efficient Business Complaint Letter
Writing An Efficient Business Complaint Letteras The Vice President Of
As the Vice President of Rochester Preferred Travel, I am compelled to address a concerning issue involving Premier Promos, a promotional products company. Despite their "No Surprise" policy, an order of sample items was improperly billed after return, causing inconvenience and frustration. This correspondence aims to formally request resolution and appropriate action regarding the unresolved billing issue.
Paper For Above instruction
Ms. Arletta Sandusky
Customer Services
Premier Promos
2445 Bermiss Road
Valdosta, GA 31602
April 27, 2024
Dear Ms. Sandusky,
I am writing to you in my capacity as Vice President of Rochester Preferred Travel regarding an unresolved billing concern that has caused considerable inconvenience. Our company placed an order for promotional samples from Premier Promos on January 11, 2024, under your “No Surprise” policy. The items, which included an insulated lunch sack, a portable power strip in a zippered case, a square-ended barrel bag with fanny pack, a deluxe canvas attaché case, and two colors of garment-dyed sweatshirts, were intended to be free samples. We understood from your policy that we would only be billed if we chose to keep the items.
Despite returning all the samples via postal service on January 21, 2024, and maintaining a postal receipt as proof of return, our credit card statement from February showed a charge of $258.20 for the samples. Following this, I contacted your customer service representative, Virginia, who assured us that the issue would be rectified and a credit would be issued in our upcoming billing cycle. Regrettably, subsequent statements in March and April have not reflected any credit, despite multiple assurances from your team.
It is my sincere hope that this matter can be resolved promptly without the need for further correspondence or legal action. We value our business relationship with Premier Promos, and our intention is to resolve this issue amicably and efficiently. Therefore, I kindly request that the $258.20 be credited to our account immediately and that confirmation of this transaction be sent to us at your earliest convenience.
Your prompt attention to this matter will be greatly appreciated. Thank you for your understanding and cooperation in resolving this billing discrepancy. Please contact me directly at (555) 123-4567 or via email at vicepresident@rpt.com if further information is needed.
Sincerely,
[Your Full Name]
Vice President
Rochester Preferred Travel
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