Writing Assignment – Adjustment Letter Due March 20
Writing Assignment – Adjustment Letter Due March 20th Assume you have
Write a formal adjustment letter explaining the brown inner lid and sides of the Nestle’s Pear Melba Frozen Yogurt container, justifying the reason for its use, and retaining customer goodwill. The letter should be addressed to Ms. Chantelle Barnett at 8626 Haro Street, Vancouver, British Columbia, V7G 1G7. Your response must include a professional letterhead with your name, position, and company contact information, follow proper business letter formatting, use Times New Roman 12-point font, and employ effective business writing techniques to enhance readability. The letter should clarify that the brown coloration is a result of using unbleached, chlorine-free paper for environmentally conscious reasons, and reassure the customer of the quality and safety of the product while maintaining excellent customer service. The content should reflect an understanding of Nestle’s commitment to social responsibility, recent packaging innovations, and the importance of customer satisfaction.
Paper For Above instruction
Chantelle Barnett
8626 Haro Street
Vancouver, BC V7G 1G7
[Your Name]
[Your Position]
Nestlé Canada Inc.
123 Maple Avenue
Vancouver, BC V5K 0A1
Email: contact@nestle.ca
Phone: (604) 555-1234
Date: March 20, 2024
Dear Ms. Barnett,
Thank you for reaching out to us with your concerns regarding your recent experience with our Pear Melba Frozen Yogurt. At Nestlé, we highly value customer feedback, as it helps us continually improve our products and services while upholding our commitment to social and environmental responsibility. I appreciate the opportunity to clarify the nature of the packaging and assure you of the quality and safety of our products.
We understand that when you opened your recent pint of Pear Melba Frozen Yogurt, the brown coloration on the inner lid and sides of the container caused concern. Please allow me to explain that this browning is a direct result of the materials used for our packaging. In our effort to produce environmentally sustainable packaging, we transitioned to unbleached, chlorine-free paperboard for the interior lining of our tubs. This change, although subtle in appearance, is significant in supporting our environmental values. Chlorine bleaching, once common in paper manufacturing, introduces dioxins—persistent environmental pollutants linked to serious health issues, including cancer, reproductive, and developmental problems (Davis et al., 2018). By shifting to chlorine-free fiber, we reduce dioxin contamination, water pollution, and our overall environmental footprint.
The brown interior is a natural characteristic of unbleached paperboard, and it does not compromise the safety, hygiene, or freshness of the yogurt. Our manufacturing processes adhere to strict quality control standards to ensure that the product remains safe for consumption. The packaging’s appearance is an indicator of our commitment to sustainability rather than any defect or sign of spoilage. We have tested and validated that the product inside remains of the highest quality, and the browning does not influence the flavor, texture, or safety of our ice cream.
It is important to We also recognize that visual cues greatly influence customer perceptions. Our marketing and product design teams aimed to highlight our dedication to eco-conscious practices by adopting this new packaging. While the exterior appearance of the container is consistent with our branding, the interior’s color simply reflects a healthier choice for the environment. This change aligns with global trends toward sustainable packaging solutions, and we are proud to be leaders in this area (Johnson & Smith, 2020).
We value your loyalty as a customer and appreciate your understanding of the reasons behind our packaging choices. Rest assured, our product quality and safety standards remain uncompromised. As a gesture of our commitment to your satisfaction, I would like to offer you a replacement pint of our Pear Melba Froyo or a full refund. Please contact our customer service team at (604) 555-1234 or email contact@nestle.ca to facilitate this process.
Once again, thank you for bringing your concerns to our attention. Your feedback is vital in helping us balance environmental responsibility with consumer satisfaction. We hope to continue serving you with our delicious, high-quality products and to reaffirm your trust in Nestlé.
Sincerely,
[Your Signature]
[Your Name]
[Your Position]
References
References
- Davis, R., Lee, S., & Martin, P. (2018). The Impact of Chlorine-Free Paper on Environmental Health. Journal of Environmental Science, 45(3), 365–374.
- Johnson, M., & Smith, A. (2020). Sustainable Packaging Trends in the Food Industry. Food Packaging Review, 22(2), 45–56.
- Nestlé Canada Inc. (2023). Our Commitment to Sustainability. Retrieved from https://www.nestle.ca/en/sustainability
- Environmental Protection Agency. (2019). Dioxins and Their Impact. EPA.gov. https://www.epa.gov/dioxins
- Smith, L. (2021). Innovations in Eco-Friendly Food Packaging. Journal of Food Science and Technology, 39(4), 789–798.
- Williams, T. (2022). Consumer Perception of Sustainable Packaging. International Journal of Consumer Studies, 46(5), 456–463.
- World Wildlife Fund. (2020). The Benefits of Unbleached Paper Products. WWF.org. https://www.wwf.org
- Barlow, K. (2019). Managing Customer Expectations in Eco-Friendly Initiatives. Business Management Journal, 31(2), 34–44.
- Food and Drug Administration. (2022). Food Packaging Safety Standards. FDA.gov. https://www.fda.gov/food/food-safety
- Kim, Y., & Patel, R. (2017). Corporate Social Responsibility and Consumer Loyalty. Journal of Business Ethics, 143(2), 321–333.