Writing This Message: Use Business Email Formatting And Incl
Writing This Message Use Business E Mail Formatting And Include
Compose a professional email to a customer denying a request for a new phone after an incident involving a boar crushing the device. Use an indirect communication strategy by including a buffer, providing reasons, delivering the bad news, and ending with a positive closing. The email should be 3-4 paragraphs long, soften the bad news with techniques such as using passive voice, focusing on what can be done, and minimizing emphasis on the negative. Avoid thanking the customer for the claim or request, as this can be seen as a mistake. Emphasize future positive relations and the company's willingness to serve. Ensure the tone remains courteous and professional, with proper business email formatting.
Paper For Above instruction
Subject: Regarding Your Recent Reimbursement Request for Your iPhone
Dear Mr. Simmons,
Thank you for reaching out to us with your incident report and reimbursement request concerning your iPhone. We sincerely appreciate your being a loyal customer and understand how frustrating such a situation must be, especially given the unexpected nature of the damage. At our company, we take pride in providing products that help safeguard devices during common accidents, backed by our comprehensive guarantee.
Our guarantee clearly states that reimbursement is applicable when a device is damaged due to specific circumstances, including drops of no more than 6 feet, spills of common household substances, being crushed by objects up to 100 pounds, or animals such as dogs and cats chewing on the device. In your case, the incident involved a significant exceeding of these parameters—your device was crushed by a 900-pound boar, which is outside the scope of our coverage, and the boar’s classification as a household pet does not align with our policy guidelines. Consequently, we are unable to approve your reimbursement request for the replacement of your iPhone.
While we cannot fulfill your particular claim, we would like to offer you an opportunity to explore our latest line of rugged smartphone cases, which feature enhanced protective qualities suited for demanding environments. You might find them beneficial for future use in similar conditions. We are also pleased to extend a 25% discount on your first purchase from our new collection, valid through the upcoming online pre-sale event. Please find the registration link and details attached, should you wish to take advantage of this exclusive offer.
Looking ahead, we remain committed to providing solutions that meet your needs and appreciate your understanding regarding this matter. We value your continued trust and hope to serve you again soon with our innovative products designed to keep your devices safe in any scenario.
References
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