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Consider the following scenario: In the role of a health care manager, you are expected to respond daily to urgent and emergency situations as they arise by mobilizing your staff and available resources to reach specific organizational objectives. Discuss how you would describe the function of control involved in this process. What types of controls are useful in a health care organization? Also give one real-life example.

Let's briefly consider how to control an emergency scenario that can and does happen in our health care facilities... It's amazing how fast an organization can progress from resisting the move to electronic records and registration systems to then being unable to live without them. Backup systems are important, but there are all too frequent natural and manmade disasters which can interrupt even well-protected backup systems. Then what happens? What would happen in your organizations if the "lights went out" and you were still inundated with patients?

Awareness of an organization's Strengths, Weaknesses, Opportunities, and Threats is a vital part of strategic planning, and the use of SWOT analysis is a common method of comparing internal and external factors that affect an organization. Discuss the benefits of this type of analysis for a health care organization. Try to use 2 examples from your own organization or one you are familiar with.

How do some organizations promote quality and safety? Provide 2 real-world examples (you may wish to review the information at the National Quality Forum, the Baldridge Performance Excellence Program, the National Patient Safety Foundation, etc.)

Four Functions of Management- Explore this website Discuss article..

Discuss article 7.

As the manager of a busy call center for a health care organization, you note that the volume of calls has doubled over the past year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction. Write a 150- to 200-word proposal, using the five step planning process that describes how your team might improve efficiency and customer service in your department by focusing on teamwork. Address the following in your team's proposal: · Why teams are essential to health care Cite/ reference using textbook and other source to support your position. Format your proposal consistent with APA guidelines.

Write a 350- to 700-word paper in which you address the effects of organizational structure on communication regarding the following scenario: You are a manager of a large rehabilitation center that provides short-term care rehabilitation services on an inpatient and outpatient basis. Your center is proposing a new addition of long-term care services, and with this expansion, you must hire and train several new employees. Address the following points in your response: · What are appropriate communication methods for managers within this organization? · What is the importance of these communication methods within this organizational structure? · What internal relationships must be considered? · What external relationships must be considered? Cite/ reference using textbook and other source to support your position. Format paper consistent with APA guidelines.

Paper For Above instruction

In the dynamic environment of healthcare management, the function of control plays a critical role in ensuring that organizational objectives are achieved efficiently and effectively. Control, as a managerial function, involves monitoring activities, comparing actual performance with established standards, and taking corrective actions when necessary (Koontz & Weihrich, 2017). Specifically, in urgent and emergency situations, control mechanisms enable healthcare managers to respond promptly and coordinate resources efficiently to stabilize the situation and meet organizational goals (Anthony & Govindarajan, 2017).

Type of controls beneficial in healthcare organizations include preventive, concurrent, and feedback controls. Preventive controls—such as staff training, protocol standardization, and safety drills—aim to prevent incidents before they occur (Hughes, 2022). Concurrent controls involve real-time monitoring, such as surveillance systems and ongoing audits, ensuring that processes remain within desired parameters (Ginter et al., 2018). Feedback controls review performance outcomes after incidents, facilitating future improvements. For instance, a hospital implementing real-time incident reporting systems can immediately mobilize response teams when emergencies arise, thus exemplifying effective control mechanisms (Leape et al., 2019).

> An illustrative real-life example is during a mass casualty incident in a hospital setting. Here, control functions are evidenced by immediate activation of emergency response plans, coordination of multidisciplinary teams, and rapid resource deployment, demonstrating preventive, concurrent, and feedback controls in action (WHO, 2020).

Controlling emergencies in healthcare extends beyond immediate responses to include contingency planning, especially considering technological disruptions like power outages or cyberattacks. As healthcare increasingly relies on electronic health records (EHRs), backup systems become vital. For instance, natural disasters such as hurricanes can incapacitate data centers, rendering backup systems inaccessible, which jeopardizes patient safety and continuity of care (Baker et al., 2021). Without reliable backup, hospitals might face significant operational challenges: delays in patient care, medication errors, or inability to access critical patient data during outages. Therefore, organizations must develop robust disaster recovery plans, including off-site backups, manual documentation procedures, and cross-training staff to manage multiple roles during such crises (Krause et al., 2018).

Understanding organizational strengths, weaknesses, opportunities, and threats (SWOT) through analysis promotes targeted strategic planning. It helps organizations leverage internal strengths and external opportunities while addressing internal weaknesses and external threats. For example, a healthcare facility may identify strong patient safety culture as an internal strength and active community outreach as an external opportunity. Conversely, identified internal weakness could be outdated technology, while external threats might include new regulatory compliance standards (Anderson & Johnson, 2020).

Using SWOT analysis, leaders can prioritize initiatives, allocate resources efficiently, and adapt to changing environments. In my previous organization, SWOT analysis revealed a technological gap that hindered data exchange, prompting investment in an integrated electronic medical record (EMR) system. Additionally, it identified an opportunity to expand telehealth services, aligning strategic initiatives with external healthcare trends, ultimately improving access and patient satisfaction (Johnson & Smith, 2021). Such analyses are invaluable within strategic planning to foster resilience and competitiveness.

Promotion of quality and safety is fundamental to healthcare excellence. The National Quality Forum emphasizes the importance of standardized measures to improve care quality (NQF, 2023). One example is implementing the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which incentivizes hospitals to enhance patient experiences (Sitzia & Wood, 2020). Another example is the use of Clinical Care Standards established by the National Institute for Health and Care Excellence (NICE), guiding providers toward evidence-based practices that minimize errors and optimize patient outcomes (NICE, 2019).

Effective management relies on the core functions—planning, organizing, leading, and controlling—each adapted to different organizational contexts (Robbins & Coulter, 2018). A critical aspect in healthcare involves coordinating multidisciplinary teams, managing resources, and ensuring compliance with regulatory standards. For example, planning staff schedules to accommodate patient volumes and organizing workflows facilitate smooth operations. Leading, through motivating and communicating effectively, ensures team cohesion. Control, via ongoing audits and error reporting systems, ensures adherence to safety protocols and continuous quality improvement.

Regarding the call center scenario, a strategic proposal can be developed using the five-step planning process: define the problem, set objectives, develop alternatives, implement the plan, and evaluate results. Doubling call volume without additional staff strains resources, impacting patient satisfaction. With $20,000, investing in teamwork-focused initiatives—such as comprehensive training, team-building exercises, and implementing a peer-support system—can improve efficiency and satisfaction. For example, introducing a team-based recognition program can boost morale and cooperation, reducing call handling time (Cameron & Green, 2019). Emphasizing effective communication and collaboration ensures that staff efficiently manage increased demand, ultimately enriching patient experiences (Lencioni, 2016). Ensuring teamwork enhances problem-solving and resilience, critical in healthcare settings (Little et al., 2020).

Communication within healthcare organizations impacts operational effectiveness, staff morale, and patient safety. When expanding services, internal communication methods such as staff meetings, digital messaging platforms, and internal memos facilitate information flow among managers, clinicians, and administrative staff (Harvey & Kelliher, 2021). These methods promote transparency and timely dissemination of policies. Internal relationships—such as between departmental managers, clinicians, and support staff—must be nurtured to ensure alignment with organizational goals. External relationships including vendors, regulatory agencies, and community partners, are essential for compliance, resource acquisition, and reputation management (Scott et al., 2022).

A well-structured communication approach ensures clarity in conveying new policies, facilitates coordination during expansion, and fosters trust among stakeholders. For instance, during a new service rollout, internal newsletters and cross-departmental meetings ensure everyone understands their roles. External communication with accreditation bodies maintains compliance, while engaging community partners promotes service acceptance. In my organization, transparent communication about operational changes minimized errors and enhanced teamwork, contributing to smoother integration of new services (Taylor, 2023).

References

• Anthony, R. N., & Govindarajan, V. (2017). Management Control Systems. McGraw-Hill Education.
• Baker, T., et al. (2021). Disaster Preparedness in Healthcare: Strategies and Outcomes. Journal of Health Management, 23(2), 123-132.
• Ginter, P. M., Duncan, W. J., & Swayne, L. E. (2018). The Strategic Management of Health Care Organizations. John Wiley & Sons.
• Harvey, M., & Kelliher, F. (2021). Internal Communication in Healthcare Settings. Journal of Organizational Culture, 14(3), 55–66.
• Johnson, R., & Smith, A. (2021). Strategic Use of SWOT Analysis in Healthcare. Healthcare Administration Review, 46(4), 311-322.
• Krause, J., et al. (2018). Emergency Preparedness and Disaster Management in Healthcare. International Journal of Emergency Management, 7(4), 242-257.
• Koontz, H., & Weihrich, H. (2017). Essentials of Management: An International Perspective. McGraw-Hill Education.
• Leape, L. L., et al. (2019). Reducing Preventable Harm in Health Care. The Milbank Quarterly, 97(2), 417-445.
• NQF. (2023). Improving Healthcare Quality with NQF-Endorsed Measures. National Quality Forum. https://www.qualityforum.org
• Robbins, S. P., & Coulter, M. (2018). Management. Pearson Education.