You Are The Owner Of Associate Property Management: The Foll

You Are The Owner Of Associate Property Management The Following Lett

You are the owner of Associate Property Management. The following letter was drafted by one of your employees in response to a deposit refund claim from a prior tenant. Dear Henry Spencer, We read your letter, requesting your deposit refund. We couldn’t figure out why you hadn’t received it, so we talked to our maintenance engineer, as you suggested. He said you had left one of the doors off the hinges in your apartment in order to get a large sofa through the door.

He also confirmed that you had paid him $5.00 to replace the door since you had to turn in the U-haul trailer and were in a big hurry. This entire situation really was caused by a lack of communication between our housekeeping inspector and the maintenance engineer. All we knew was that the door was off the hinges when it was inspected by Sally Tarnley. You know that our policy states that if anything is wrong with the apartment, we keep the deposit. We had no way of knowing that George just hadn’t gotten around to replacing the door.

But, we have good news. We approved the deposit refund, which will be mailed to you from our home office in Teaneck, New Jersey. I’m not sure how long that will take, however. If you don’t receive the check by the end of next month, give me a call. Next time, it’s really a good idea to stay with your apartment until it’s inspected, as stipulated in your lease agreement.

That way, you’ll be sure to receive your refund when you expect it. Hope you have a good summer.

Paper For Above instruction

[Below is the rewritten, properly formatted letter based on the assignment instructions]

Associate Property Management

123 Main Street

Teaneck, NJ 07666

Phone: (555) 123-4567

June 15, 2024

Henry Spencer

19475 N. Main Street

McMinnville, OR 97128

Dear Mr. Spencer:

Thank you for your recent correspondence regarding the refund of your security deposit. We understand the importance of returning the deposit promptly and appreciate your patience during our review process. Following your inquiry, we investigated the matter and consulted with our maintenance engineer to clarify the situation concerning the missing door in your apartment at the time of inspection.

Our maintenance staff confirmed that you had temporarily removed one of the apartment doors to facilitate moving a large sofa through the doorway. Additionally, it was noted that you paid $5.00 to our maintenance engineer for the replacement of the door, which was necessary because you had to return a U-Haul trailer and were pressed for time. The delay in the door repair was due to a communication lapse between our housekeeping inspector and maintenance personnel, which we are actively addressing to prevent future issues. At the time of inspection, Sally Tarnley noted the door was off its hinges but was unaware you had already arranged for its repair. Please be assured that our policy states that any damages or issues with the apartment may result in withholding part or all of the security deposit. In this case, since the damage was caused by the necessity of moving furniture and was promptly addressed, we have processed the refund in full.

The refund check has been issued and is being mailed from our home office in Teaneck, New Jersey. Based on our current mailing timelines, you should expect to receive it within the next three to four weeks. If the check does not arrive by the end of next month, please contact our office, and we will track the mailing and assist you further. We recommend that tenants remain on-site until their apartment has been officially inspected and signed off, as stipulated in your lease agreement. Doing so ensures you receive your deposit refund without delay and facilitates smooth communication with our staff.

We appreciate your cooperation and understanding. Should you have any further questions or require additional assistance, please do not hesitate to contact our office. Thank you for choosing Associate Property Management, and we wish you a pleasant summer season.

Sincerely,

[Your Name]

Property Manager

Associate Property Management

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