You Were Tasked To Prepare A Pareto Chart And Prioritize

You Were Tasked To Prepare A Pareto Chart And Prioritize The Complaint

You were tasked to prepare a Pareto chart and prioritize the complaints. Which are the ones that you suggest being handled first? Explain your proposal in a few sentences. How does your result align with the Pareto rule, which states that 80% of the problems are caused by 20% of the causes? Therefore, 20% effort, 80% benefits will be reached.

Paper For Above instruction

In analyzing the complaints data to determine which issues should be prioritized, it is essential to utilize the Pareto principle, often summarized as the 80/20 rule. This principle suggests that roughly 20% of causes contribute to approximately 80% of the problems. By focusing on the most frequent or impactful complaints, resources can be allocated efficiently to achieve maximum improvement with minimal effort.

From the presented data, the most frequent complaints are related to the platform's navigability, with "The platform is difficult to navigate (information not found easily)" being the most common at 82 complaints, followed by "Some links included in the pages are not functioning" with 208 complaints, and "Not optimized for all browsers" with 137 complaints. These issues impact overall user experience significantly because they directly influence user engagement and satisfaction. Addressing these critical problems first is recommended because they affect a large portion of users and are likely to yield substantial benefits when resolved.

Applying the Pareto principle, the most critical issues to tackle are those that constitute the top 20% of complaints but are responsible for the majority of user dissatisfaction. Specifically, the non-functioning links and poor navigation are prime candidates because they account for 208 and 82 complaints respectively. Together, these total 290 complaints, representing a significant portion of all complaints, which are 1007 in total. Concentrating efforts on these issues aligns with the Pareto rule, as solving these problems would mitigate a large percentage of user frustrations.

Furthermore, addressing issues such as "Not optimized for all browsers" (137 complaints) and "Written code appears on some of the pages" (118 complaints) can considerably improve platform reliability and professionalism. Although these are somewhat less frequent than navigation issues, they still affect a sizeable user base, and resolving them will contribute to overall system robustness.

In conclusion, I propose that the first priority should be on resolving navigation difficulties, non-functioning links, and browser compatibility problems. Doing so addresses the largest share of complaints efficiently, conforming to the Pareto principle. This targeted approach promises the highest return on effort, as it is likely to resolve the majority of user dissatisfaction with minimal resource expenditure, thereby improving user experience and engagement significantly.

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