Your Mobile Ordering Project Team Needs To Provide A Summary

Your Mobile Ordering Project Team Needs To Provide A Summary Of Your A

Your Mobile Ordering Project team needs to provide a summary of your analysis findings to IT leadership and other department stakeholders. You are assigned to create the material. Create material that: Illustrates the current information system, capturing data from in-store ordering and payment processes Illustrates the new information system that will be needed when mobile ordering and payment is added Identifies potential uses of cloud computing technology, including the names of the cloud type and likely cloud computing services Identifies the security vulnerabilities the new information system could create Provides recommendations to mitigate security concerns Identifies any ethical and privacy concerns leadership should review. Use diagrams to illustrate the information systems mentioned above. You can create diagrams using Microsoft® Word, Microsoft® PowerPoint®, Microsoft® Visio® or another program of your choice. Document your summary using one of the following options: A 1- to 2-page Microsoft® Word document A 10- to 12-slide Microsoft® PowerPoint® presentation with detailed speaker notes.

Paper For Above instruction

Introduction

The integration of mobile ordering and payment systems represents a significant evolution in retail and hospitality sectors. This project aims to analyze the current information system within the organization, propose necessary enhancements to accommodate mobile ordering, explore the use of cloud computing technologies, and address security, ethical, and privacy concerns associated with this transition. A comprehensive understanding of these elements is vital for effective implementation and alignment with organizational goals and stakeholder expectations.

Current Information System

The existing information system primarily manages in-store ordering and payment processes. At its core, it includes point-of-sale (POS) systems that facilitate order entry, payment processing, and receipt issuance. Data captured encompasses customer orders, payment transactions, inventory adjustments, and sales records. These systems are often integrated with inventory management, employee scheduling, and financial accounting platforms. Data flows include manual inputs at the cashier station, barcode scans, and payment card transactions, which are recorded in centralized databases for reporting and analysis. Often, these systems operate within organizational firewalls, with limited remote access and cloud integration, relying mostly on on-premises infrastructure.

Proposed New Information System with Mobile Ordering and Payment

The new system expands on existing infrastructure to incorporate mobile ordering and payments. This enhanced system includes mobile applications for customers, a cloud-based backend that interfaces with the POS, and expanded data repositories. The mobile app allows users to place orders, customize items, and pay via smartphones. The system captures additional data such as mobile device identifiers, location data, and user preferences. It requires secure authentication, real-time order tracking, and push notifications. The infrastructure must support high availability, scalability, and integration with existing payment processors. The digital ecosystem will also involve APIs for third-party integrations, loyalty programs, and delivery services.

Cloud Computing Technologies and Services

The transition to mobile ordering leverages cloud computing to achieve scalability, flexibility, and cost efficiency. A suitable cloud deployment model is a hybrid cloud, combining on-premises infrastructure with public cloud services. The public cloud services likely include Infrastructure as a Service (IaaS) for virtual servers, Storage as a Service (STaaS) for data repositories, and Platform as a Service (PaaS) for app development and management. Providers such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform offer these capabilities. For example, AWS Elastic Compute Cloud (EC2) provides scalable virtual servers, Amazon S3 offers storage solutions, and AWS Lambda enables serverless computing for specific functions. These services facilitate rapid deployment, elastic scaling, and global accessibility.

Security Vulnerabilities and Mitigation Strategies

The expanded information system introduces several security vulnerabilities. These include data breaches due to insecure APIs, unauthorized access to customer data, malware targeting mobile devices, and interception of payment information during transmission. Cloud vulnerabilities such as misconfigured security groups, inadequate identity and access management (IAM), and data leakage are also concerns. To mitigate these risks, implementing multi-factor authentication (MFA), end-to-end encryption, regular security audits, and intrusion detection systems is critical. Deploying an extensive firewall policy, continuous monitoring, and adherence to security standards such as PCI DSS for payment data are essential. Regular training for staff on cybersecurity best practices further strengthens defenses against social engineering and insider threats.

Ethical and Privacy Concerns

With the increased data collection from mobile devices and cloud services, privacy concerns are paramount. The organization must ensure compliance with laws such as GDPR or CCPA, which regulate the collection, storage, and processing of personal data. Transparency in data usage, obtaining informed consent, and providing options for data deletion are ethical imperatives. Additionally, safeguarding sensitive customer information against breaches aligns with ethical standards. Ethical considerations also extend to the equitable use of technology, avoiding discrimination in algorithms or targeted marketing practices. Stakeholder trust relies on clear communication about data privacy policies and consistent enforcement of privacy controls.

Conclusion

Implementing a mobile ordering and payment system necessitates a comprehensive approach that reflects current processes, technology needs, security protocols, and ethical standards. The proposed system, underpinned by cloud computing, offers scalability and flexibility but demands vigilant security practices and focus on data privacy. Stakeholder engagement and ethical considerations are crucial to ensuring the successful adoption of this transformative technology while maintaining trust and compliance.

References

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3. Amazon Web Services. (2023). Introduction to AWS Security. Retrieved from https://aws.amazon.com/security/
4. Microsoft Azure. (2023). Cloud Security Documentation. Retrieved from https://docs.microsoft.com/en-us/azure/security/
5. Payment Card Industry Security Standards Council. (2018). PCI DSS Data Security Standard. PCI Security Standards Council.
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7. European Data Protection Supervisor. (2020). Guidelines on Privacy and Data Protection. EDPS Publications.
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9. Google Cloud. (2023). Security and Compliance. Retrieved from https://cloud.google.com/security
10. Rogers, D., & Carter, P. (2019). Managing Cloud Security Risks in Retail. Security Journal, 32(4), 341-355.