A Tool Used To Make Decisions Based On Multiple Criteria

A Tool That Is Used To Make Decisions Based On Multiple Criteria Is A

A tool that is used to make decisions based on multiple criteria is a(n):. a. tree diagram b. matrix diagram c. activity network diagram d. prioritization grid e. affinity diagram Which of the following methods can be used by a problem solving team to group ideas or facts so they are arranged into similar categories? a. Attribute chart b. Bathtub technique c. Activity network diagram d. Affinity diagrams e. SWAG methodology Customer communication techniques are most beneficial during which steps of the PDCA cycle? a. Da and act b. Plan and check c. Check and do d. Act and plan e. None of the steps, since customer feedback is a marketing tool The cause-and-effect diagram is also called a(n) : a. affinity diagram b. fishbone diagram c. matrix diagram d. scatter diagram e. tree diagram A(n) ________ involves integrating financial measures of business success along with nonfinancial, operational information about the business. a. spider chart b. balanced scorecard c. affinity diagram d. matrix diagram e. process control chart Which of the following are demonstrated by an effective program to reduce cost of poor qualiy (COPQ) over time? a. Prevention costs increase and failure costs decrease b. Robust designs are eliminated c. Internal failure costs increase and appraisal costs decrease d. Prevention costs decrease and appraisal costs increase e. Internal and external failure costs equal appraisal and prevention costs. The reduction or elimination of defects in manufacturing through simple mechanical means or methods is described as: a. Hakuna Matata b. Six Sigma c. Poka-Yoke d. Kaizen e. Kanban What technique can be used to observe the practices of other firms and achieve even higher levels of performance a. The integrative approach b. Information systems c. Benchmarking d. Statistical process control e. Generic self-assessment Business cases, process mapping, voice of the customer, change management, and problem/objective statements are the tools used in the ________ stage of the DMAIC process a. Define b. Analyze c. Measure d. Improve e. Control ________ are high-powered teams assigned to work on a specific problem for a limited amount of time. a. Process improvement teams b. Natural work groups c. Tiger teams d. Virtual teams e. Cross-functional teams The efficacy of a business case is checked using the mnemonic RUMBA. The "M" in RUMBA stands for: a. Methods b. Materials c. Motivation d. Measurble e. Manpower Knowledge work is effective when workers are given a certain amount of autonomy and decision-making authority. Companies such as 3M encourage their employees to become more ________ in their approach to work. a. surreal b. conspiratorial c. corporeal d. entrepreneurial e. competitive If a project requires an initial investment of $3,000 and yields $1,000 per year, the payback period (ignoring taxes and interest) is most nearly: a. 4 months b. 3 years c. 3.33 years d. 4 years Of the preconditions necessary for empowerment, ________ means that employees should be given a definition of power that focuses on getting things done rather than exerting influence over people a. corporate learning b. participation in planning at all levels c. adequate communication and information for decision making d. responsibility with authority e. flattening hierarchies When forming a strategic alliance, which of the following is the best method for selecting a partner? a. One that has many similar products b. One that is correcting its own weaknesses c. One that has a unique strength d. One that has little marketing experience Which of the following is not a quality dimension relating to services? a. empathy b. assurance c. durability d. tangibles e. responsiveness [EJM1] Just-in-Time (JIT) procurement is normally preceded by: a. Price negotiations b. Multiple supplier procurement c. A customer and supplier alliance d. A customer and supplier social outing When purchasing materials from vendors, it is sometimes advantageous to choose vendors whose prices are higher because: a. Materials which cost more are better B. Such vendors may become obligated to bestow special favors. C. Such a statement is basically incorrect; always buy at the lowest bid price D. The true (life cycle) cost of purchased materials may be lower Your company has developed a unique process for injection molding plastic parts. Because of volume increases beyond expectations, you are planning to outsource much of the injection molding. The best choice for a supplier is one that: a. Currently molds metals but not plastic parts b. Is an established leader in injection molding c. Is looking for an opportunity for growth into new processes d. Is also a supplier to your major competitor. Of the following, which is the best purpose of a supplier partnership? a. To improve each other's operations b. To provide JIT capabilities c. To cover each other's deficiencies d. To enjoy marketplace dominance The ISO/TS 16949 standard applies only to which type of companies? a. telecom b. automotive c. aviation d. healthcare e. information technology