Address The Bulleted Items In 200 To 250 Words Or More

Address The Bulleted Items In 200 To 250 Words Or More Use Additional

Address the bulleted items in 200 to 250 words or more. Use additional research to support your answers and remember to cite your sources. Then respond to at least two classmates posts. Quality is a concept that may seem easy to define but can be a little illusive. The purpose of this discussion is explore the definitions of quality from an objective and subjective perspective. Your answers should be logical and use standard English grammar and spelling in your posting. Base you post on the following: • Find a short definition of quality (cite your source) and share it with the class. • How does this definition fit a product or service you have used? • Identify a product or service you have recently used and discuss how the level of quality made you feel. This discussion will be graded as follows:

Paper For Above instruction

Understanding Quality: Definitions, Impacts, and Personal Experience

Quality is a fundamental concept in both product manufacturing and service delivery, often associated with the degree to which a product or service meets expectations, standards, and needs. A concise definition of quality states that “quality is the degree to which a set of inherent characteristics fulfill requirements,” as per the International Organization for Standardization (ISO, 2020). This definition emphasizes that quality is inherently linked to meeting specific criteria or standards, which can be objectively measured or subjectively perceived. From an objective perspective, quality can be assessed through benchmarks, standards, and tolerances, while subjectively, it relates to individual perceptions and experiences.

In everyday life, this definition manifests in various ways. For example, when considering a smartphone, objective quality may be measured by durability, camera resolution, battery life, and software performance. Subjectively, a user might evaluate quality based on ease of use, aesthetics, and how well the device satisfies personal preferences. I recently purchased a laptop, and the high build quality, fast processing speed, and sleek design made me feel confident in its performance and value. The seamless operation and robust construction enhanced my trust and satisfaction, exemplifying how quality deeply affects consumer sentiment. When a product or service meets or exceeds expectations, it fosters trust, loyalty, and positive emotional responses. Conversely, poor quality can lead to frustration, disappointment, and a diminished perception of the brand or provider.

Therefore, understanding quality requires integrating both objective standards and subjective experiences. Recognizing how these elements influence consumer perception can help organizations improve their offerings and foster long-term satisfaction.

References

  • International Organization for Standardization. (2020). ISO 9000:2015 — Quality management systems — Fundamentals and vocabulary. https://www.iso.org/iso-9000-quality-management.html
  • Garvin, D. A. (1984). What does "product quality" really mean? Sloan Management Review, 26(1), 25-43.
  • Juran, J. M. (1992). Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services. Free Press.
  • Evans, J. R., & Lindsay, W. M. (2014). Managing for Quality and Performance Excellence. Cengage Learning.
  • Feigenbaum, A. V. (1991). Total Quality Control. McGraw-Hill.
  • Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2-22.
  • Mahapatra, S. S., & Mohanty, R. P. (2018). Impact of perceived quality on customer satisfaction and loyalty. International Journal of Business and Management, 13(2), 1-10.
  • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multi-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
  • Fisher, R. H. (1993). What Is Quality? The Journal of Quality Assurance, 2(3), 109-119.
  • Oakland, J. S. (2005). Total Quality Management and Operational Excellence: Text with Cases. Routledge.

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