Assignment 2 Unit: Access And Interpret Product Information

Assignment 2unit Access And Interpret Product Informationunit Of Comp

This assessment requires you to identify and access product information and it is designed for you to practise interpreting the information you have researched. These skills are relevant to developing an understanding of tourism products and services, enabling you to select the most suitable for your clients’ needs and requirements. You are required to study the information provided, as well as conduct further research of current sources. Considerations include: · Textbook: O’Shannessy, V; Minett, D & Hyde, G (2008 or later edition) The Road toTourism. Pearson Education Australia, Sydney Australia. · Travel brochures and tour itineraries including details of relevant products and services, costs, and local attractions to meet expectations and requirements for a range of client needs. · The following textbook is not essential, but provides very useful information: Perlitz, L and Elliott, S. The Products – The Travel Handbook series (2000). Pearson Education, Sydney Australia. · Websites such as: Qantas and other airline timetables; coach, rail, cruise and ferry timetables. · Hard copies of AFTA and other travel insurance organisation brochures. · Some industry resources such as: Traveller Information Manuals (TIM); Travel Trade year book, TravelTrade and Travel Weekly magazines, online or other industry publications.

When completing this assignment you will need to clearly demonstrate your acquired knowledge; specifically the use of the phonetic alphabet, airline codes, interpretation of frequently-used tourism industry terminology and accurately calculate commissions, fees, charges and costs. Note: Ensure you show all ‘workings’ and calculations. In your responses you will need to utilise destination information as relevant, identifying features and benefits of ‘packaged’ products and passes currently available, and consider other factors necessary to accommodate the different types of clients as described in the questions. Remember to acknowledge the original authors where relevant throughout your assignment and provide a bibliography that details any resources including websites from which you have extracted information.

If you require additional space to write answers, make a note to the teacher on the page indicating there is more information to follow. Securely attach your answers on separate sheets that clearly identify the question to which you are responding and number the pages in sequence. At the end of each answer, allow adequate space (at least eight (8) lines) for the teacher’s comments and feedback. Note: There are constant changes with internet websites, their content, URLs, hyperlinks, licenses or fees for use and other issues associated with online learning and technologies. Therefore the reference and resource information provided may be altered and/or become inaccessible without prior knowledge. If you are unable to locate relevant information for your tourism studies or assessment research, contact your OTEN teachers for assistance or check the Overview section on your Online Learning Support site (OLS) under each applicable unit for any updates or changes.

Tasks/Questions

Question 1

Total 12 marks. Review the information provided below to complete the table. Calculate the gross price, commissions, and nett price for two people travelling (together) to Tasmania. Considerations: · Airfare with Virgin Blue airlines to Launceston, $149.00 per person one way. The commission is 1%. · Car hire for 15 days at $78.00 per day. The commission is 12%. · Accommodation voucher for 15 nights, at $89.00 per person per night. The commission is 10%. · Airfare with Jetstar airlines from Hobart, $179.00 per person one way. The commission is 1%.

PRODUCT | GROSS | COMMISSION | NETT

Airfare (Virgin Blue)

Car Hire

Accommodation

Airfare (Jetstar)

Question 2

23 marks. Scenario: You are employed as a sales consultant for ABC Conference & Travel Organisers. A client, Landmark Travel & Tours, requests you organize registration and travel for delegates attending the National Hospitality and Tourism Convention in Cairns, Queensland, from Sydney, Melbourne, and Brisbane. Details include registration types, fees, flights, optional dinners, and associated costs. Using the client details provided in Table 1, answer the following:

a. What is the total amount payable by Landmark Travel & Tours for Mr. Austin’s registration and travel arrangements? (2 marks)

b. Calculate the total payable by Mr. Austin for additional costs not covered by his company. (2 marks)

c. How many nights will Mr. and Mrs. Austin stay at the Hyatt Hotel? (1 mark)

d. Decode the following industry terms for codes in the client file: DJ, KK, SYD, DBL, PR/PN, CNS, PP, Y. (8 marks)

e. Complete a sample invoice for Mr. Austin, reflecting all associated costs. (8 marks)

f. Suggest an optional or add-on product or service suitable for Mr. & Mrs. Austin. (2 marks)

Question 3

11 marks. Scenario: Employees are traveling to Queensland and New South Wales for events. One client fears flying, so they plan to travel by road. Using vehicle rates from ‘Oz and Worldwide Cars’, answer:

a. Should they rent a ‘Group A’ vehicle for 13 or 14 days? Explain your choice. (4 marks)

b. Where do metropolitan rates apply? (2 marks)

c. Why are country rates more expensive than metropolitan rates? (3 marks)

d. How much does a ‘Group D’ vehicle in Tamworth for 15 days cost, including insurance? (2 marks)

Question 4

8 marks. Limitations: All travel products have limitations such as operational changes, safety, availability, licensing, etc. Read scenario two about Paul and Ari’s trip in the Northern Territory, involving research and assessment of destination limitations and activity restrictions. Answer:

a. Identify three limitations Paul and Ari should consider before their trip. (6 marks)

b. Find the cost for a 10-day rental of a long-wheeled/4-door/manual/air-conditioned 4WD vehicle from Darwin. (2 marks)

Question 5

Total 46 marks. Product Risks: Risks are associated with the sale of travel products. Read about three risks in Scenario A where a client pays a deposit for a USA tour but is unaware of price increases and exchange rate fluctuations. Answer:

a. Explain the following risks: (i) Product price increase, (ii) Fluctuations in exchange rates, (iii) Terms and conditions. (12 marks)

b. List five adventure or sporting activities with at least two risks each. (15 marks)

c. Briefly explain the implications for travel consultants if they fail to advise clients of risks. (3 marks)

d. Provide four examples of adventure, sporting activity, or tours with two limitations or special licensing requirements each. (12 marks)

e. Name two reasons why a tour or flight might be cancelled. (4 marks)