Assignment 21 Justification Report Part 1 Due Week 2

Question

Assignment 21 Justification Report Part 1due Week 2 And Worth 150 In Assignments 2.1, 2.2, and 2.3, you will be building up a formal, researched justification report (one part at a time) that culminates in a recommendation to implement a particular product, service, or program in your place of employment. This recommended product, service, or program should resolve a problem that you identify in your workplace and should be directed to your employer (even if you do not actually plan to share it with your employer). Use the basic outline below to draft Assignment 2. Organize your responses to each question under the following section headings: Problem Statement (for Question 1) Overview of Alternatives (for Question 2) Criteria (for Question 3) Methods (for Question 4) Using the provided template, write Part 1 of a single-spaced report in which you: Discuss in detail a problem at work, persuading and convincing the reader that it needs fixing. Provide a detailed description of two (2) possible solutions (“alternatives”) that could be implemented to resolve the problem identified in Question 1. List and detail five (5) criteria that you will use to measure the worth of each alternative in Question 2. Note: The alternative that satisfies the most criteria to the highest degree will be the one you recommend later to your employer (in Assignment 2.3). Criteria are standards that the audience values and are therefore used to measure the worth of each alternative (common examples include cost, desirability, durability, efficiency, time it will take to implement, and practicality). Describe in detail how you will conduct the research needed to determine the best alternative to recommend to your employer. Note: This is a one to two (1-2) paragraph description of what research needs to be completed in order to evaluate the alternatives. This is not a detailed procedure for solving the problem. Your assignment must: Be typed, single spaced, using Times New Roman font (size 12)

Dr. Jack HW Helper · Accepted Answer

The process of problem-solving within the workplace often necessitates a detailed and strategic justification report. This report serves to clarify the nature of the problem, explore potential solutions, establish evaluation criteria, and outline research methods, all aimed at guiding decisions that lead to effective improvements. In this paper, I will describe a significant workplace problem, investigate two viable solutions, define criteria for evaluating these alternatives, and explain the research approach to determine the most effective course of action. Problem Statement The issue at hand pertains to the excessive turnaround time for customer service inquiries at my organization, which adversely affects customer satisfaction and operational efficiency. Currently, the average response time exceeds industry standards, causing frustration for clients and placing additional strain on staff. This problem compromises our reputation, leads to potential loss of customers, and hampers overall productivity. Overview of Alternatives To address this issue, two primary solutions are proposed. The first involves implementing an automated customer support system, such as chatbots, designed to handle common inquiries without human intervention. This would reduce the workload for live agents and improve response times. The second alternative is to increase staffing levels by hiring additional customer service representatives. This approach would directly expand the capacity of the current support team, enabling quicker responses through more personnel. Criteria for Evaluation The evaluation of these solutions will be based on five criteria deemed critical by stakeholders. First, cost assessment will compare upfront and long-term expenses associated with each alternative. Second, practicality considers how easily each solution can be integrated within existing systems. Third, efficiency evaluates the potential to reduce response times significantly. Fourth, desirability reflect

Assignment 21 Justification Report Part 1 Due Week 2

Assignment 21 Justification Report Part 1due Week 2 And Worth 150

Paper For Above instruction

Problem Statement

Overview of Alternatives

Criteria for Evaluation

Methods for Research

References