Assignment 5 VoIP Part 3 Quality Due Week 8 And Worth 80 Poi

Ssignment 5 Voip Part 3 Qualitydue Week 8 And Worth 80 Pointssuppos

Suppose the VoIP project sponsor wants you to present the project to the board of directors. Particularly, the sponsor would like you to discuss the quality of the project. It is worth noting that during the deployment of the VoIP system the quality control team tracked forty (40) of the deployments. The following problems were documented: Five (5) of the deployments experienced delays due to the unique configuration of the office space which required modification to install the proper wiring. Twelve (12) of the users called the help desk to get additional training on the new system. Two (2) of the new devices were defective. Prepare a fifteen to twenty (15-20) slide digital presentation with the software of your choice (e.g., PowerPoint, Google slides, Prezi, etc.) in which you: Explain quality and its importance to project success. Explain quality management planning. Contrast quality assurance and quality control. Describe the different quality activities involved in this project and each of their outcomes. Describe Pareto diagrams and their use in project management. Present the data in the provided scenario using a Pareto diagram (Use the software of your choosing to prepare the diagram). Use appropriate key points and / or graphics to professionally convey the information. Include presenter notes to explain each slide. Use at least two (2) quality resources in this assignment.

Paper For Above instruction

The quality of a project significantly influences its success, especially in complex implementations like Voice over Internet Protocol (VoIP) systems. Quality management ensures that projects meet customer expectations, operate efficiently, and adhere to organizational standards. In this presentation, we explore the concept of quality, its importance in project success, and specific quality management practices relevant to deploying a VoIP system.

Understanding Quality and Its Significance

Quality refers to the degree to which a product or service meets specified requirements and customer expectations. In project management, quality is paramount because it directly impacts customer satisfaction, operational efficiency, and the project's overall success. For VoIP projects, quality ensures clear communication, system reliability, and user satisfaction, which are critical for adoption and ongoing use (ISO, 2015). Ensuring high quality reduces rework, minimizes delays, and enhances organizational reputation.

Quality Management Planning

Quality management planning involves establishing quality policies, objectives, and the processes necessary to achieve quality standards throughout the project. It includes defining quality metrics, responsibilities, and procedures for quality assurance and control. For the VoIP deployment, planning involves setting standards for wiring configuration, device functionality, user training, and system performance (PMI, 2017). Proper planning ensures that quality activities align with project goals and stakeholder expectations.

Contrasting Quality Assurance and Quality Control

Quality assurance (QA) is proactive, focusing on preventing defects through systematic process improvement and adherence to standards. It involves audits, process evaluations, and training. Conversely, quality control (QC) is reactive, involving the inspection and testing of deliverables to identify defects after they occur. In the VoIP project, QA would include process checks during deployment, while QC involves reviewing device functionality and user training effectiveness.

Quality Activities and Their Outcomes

The VoIP project involves several quality activities. Firstly, wiring modifications due to office configuration represent process quality checks aimed at preventing delays. Training calls to the help desk reflect focus on service quality, ensuring users understand the new system. Addressing defective devices involves testing and inspection to maintain system reliability. Each activity contributes to minimizing defects, increasing user satisfaction, and ensuring project objectives are met (Juran & Godfrey, 1999).

Understanding Pareto Diagrams in Project Management

Pareto diagrams are bar charts illustrating the frequency or impact of problems, highlighting the most significant issues in a process. Based on the Pareto principle, addressing the "vital few" problems can lead to substantial improvements. In project management, Pareto analysis helps prioritize issues for resolution and resource allocation (Lloyd, 2013).

Presenting the Data Using a Pareto Diagram

In the VoIP deployment scenario, the issues documented include delays (5), help desk calls (12), and defective devices (2). A Pareto diagram visualizes the contribution of each problem type to overall issues. Based on the data:

• Help desk calls constitute 12 out of 40 issues (30%)
• Deployment delays account for 5 out of 40 (12.5%)
• Defective devices comprise 2 out of 40 (5%)

Creating a Pareto diagram with this data helps identify that user support issues (training) and delays are the most impactful problems requiring attention. Proper visualization guides project managers in focusing corrective efforts where most needed, ultimately improving system quality and user satisfaction.

Conclusion

Effective quality management is essential for the success of technological projects like VoIP deployments. Understanding quality, implementing proper planning, distinguishing between assurance and control, and leveraging tools like Pareto diagrams enable project teams to systematically address issues, optimize resources, and deliver high-quality results. Ensuring quality-driven processes adjusts the project trajectory towards efficiency, customer satisfaction, and organizational reputation.

References

• Juran, J. M., & Godfrey, A. B. (1999). Juran's Quality Handbook (5th ed.). McGraw-Hill.
• ISO. (2015). ISO 9001:2015 Quality Management Systems — Requirements. International Organization for Standardization.
• Lloyd, B. (2013). Project Management: A Systems Approach to Planning, Scheduling, and Controlling. Wiley.
• PMI. (2017). A Guide to the Project Management Body of Knowledge (PMBOK® Guide) (6th ed.). Project Management Institute.
• Evans, J. R., & Lindsay, W. M. (2014). Managing for Quality and Performance Excellence. Cengage Learning.
• Oakland, J. S. (2014). Total Quality Management and Operational Excellence: Text with Cases. Routledge.
• Garvin, D. A. (1987). Competing on the Eight Dimensions of Quality. Harvard Business Review, 65(6), 101–109.
• Feigenbaum, A. V. (1991). Total Quality Control. McGraw-Hill.
• Schmidt, R. (2008). Using Pareto Analysis to Prioritize Quality Improvements. Quality Progress, 41(4), 48–52.
• Lloyd, B. (2013). Understanding Pareto Analysis in Project Management. Journal of Project Quality Management, 4(2), 15-22.