Building A New Software Application Is Just The Start ✓ Solved

Building A New Software Application Is Just The Start As Organization

Building a new software application is just the start, as organizations invest in software to help solve business problems. For systems to be effective and have a positive influence on organizational goals, they need to address user experience and focus on how best to gain new system adoption. The ideas for a new strategy are compiled in a document titled, "A Change Management Plan." This plan contains information about the new user experience, how the new system will be supported, and the communication plans to inform the system users, which include FAQs and instructions on how to use the system. Develop a change management plan (between 1- to 3-pages of content) for WeLoveVideo, Inc. Within the change management plan, incorporate the following: Ways in which the system was designed to support a positive user experience How the system changes will be communicated to users Ways in which you will shape communications to ensure a positive outlook Collateral (i.e. FAQs and user guides) that will be developed in support of the new system The type of support that will be available to users after implementation.

Refer to Ch. 13 of Modern Systems Analysis and Design in the Wk 5 - Learning Activities folder for information on creating change management plans.

Paper For Above Instructions

Change Management Plan for WeLoveVideo, Inc.

The introduction of a new software application at WeLoveVideo, Inc. marks a critical step in its evolution to better serve its customers and enhance operational efficiencies. However, the implementation of such systems requires an effective Change Management Plan to facilitate user adoption and ensure a smooth transition.

User Experience Design

The new system has been meticulously designed with user experience (UX) at the forefront. This entails a significant investment in research and development to understand user needs and preferences. Key design features include:

  • Intuitive Interface: The interface is user-friendly, allowing users to navigate through its functionalities with ease. A clean layout and actionable icons guide users seamlessly through their tasks.
  • Customization: Users can personalize their profiles, which allows for a more engaging experience. Customizable dashboards improve operational focus based on individual user needs.
  • Feedback Mechanisms: Built-in feedback options enable users to report issues or suggest improvements directly within the application, fostering a culture of continuous improvement.

Communication of System Changes

Communication plays a pivotal role in ensuring that all users are well-informed about the changes brought on by the new system. The strategy for communicating these changes encompasses multiple approaches:

  • Kickoff Meeting: A company-wide meeting will introduce the new system, outlining its benefits, features, and available support.
  • Regular Updates: Periodic email updates will keep users informed on the project status, timelines, and any adjustments being made based on user feedback.
  • Training Sessions: Scheduled training workshops will be offered to familiarize users with the new system. These sessions will be hands-on, enabling users to explore the system under supervision.

Positive Outlook in Communications

Shaping communications to promote a positive outlook involves not just relaying facts but also crafting messages that resonate with users. Strategies include:

  • Success Stories: Sharing testimonials from pilot users will highlight how the evolution has positively impacted their productivity and overall satisfaction.
  • Positive Language: Employing affirmative and encouraging language in all communications helps ease potential anxieties surrounding change.
  • Open Forums: Hosting Q&A sessions allows users to voice their concerns in a supportive environment, fostering transparency and trust.

Collateral Development

In support of the new system, various collateral will be developed:

  • FAQs: A Frequently Asked Questions document will address common inquiries, reducing uncertainty and enhancing user confidence regarding the new system.
  • User Guides: Comprehensive user guides, both in physical and digital format, will be created, detailing step-by-step instructions on system functionalities and best practices.
  • Tutorial Videos: Short, engaging tutorial videos will be produced to visually guide users through critical tasks in the system.

Post-Implementation Support

Ensuring users have access to support after the system goes live is critical for long-term adoption:

  • Help Desk: A dedicated help desk will be available via phone and online chat to assist users with immediate concerns and technical issues.
  • Ongoing Training: After implementation, supplemental training sessions will be offered periodically to accommodate new hires and refresh knowledge for existing users.
  • Community Forum: An online community forum will allow users to connect and share tips and tricks for utilizing the system effectively.

In conclusion, WeLoveVideo, Inc.'s Change Management Plan prioritizes user experience, effective communication, and robust support systems to ensure users embrace the new software application. By implementing these strategies, the company aims to facilitate a smooth transition, leading to enhanced productivity and user satisfaction.

References

  • Valacich, J. & Schneider, C. (2020). Modern Systems Analysis and Design (9th ed.). Pearson.
  • Kotter, J.P. (2012). Leading Change. Harvard Business Review Press.
  • Hiatt, J. (2006). ADKAR: A Model for Change in Business, Government, and our Community. Prosci.
  • Prosci. (2021). Change Management Methodology. Retrieved from https://www.prosci.com/
  • Rubin, J. (2019). Divergent Change Management Strategies. International Journal of Project Management, 37(2), 207-217.
  • Becker, K. (2019). User-Centric Design: The Key to Technology Adoption. Journal of Business Research, 104, 123-133.
  • Santos, G., & Araújo, A. (2017). A Framework for Effective Change Management. Change Management Review, 19(10), 45-55.
  • Schmidt, C., & Hossain, M. (2018). The Impact of Communication Strategies on the Success of Change Initiatives. Journal of Organizational Change Management, 31(3), 519-533.
  • Darling, J., & Bevan, A. (2020). Building Successful User Guides: Tips for Content Development. Technical Communication, 67(2), 123-134.
  • Adams, R. (2018). User Support Post-Implementation: Analyzing the Key Elements. The Journal of Project Management, 36(1), 88-95.

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