Business Formal Good News Letter: How To Write An Adjustment

Business Formal Good News Letter Write An Adjustment Letter Saying

Write an adjustment letter saying “Yes” to the manager of The Loft, whose letter is in Figure 6.8. Please read pages 155 to 157 to see the letter formats. Additionally, write a bad news letter to an appropriate reader about one of the following situations:

a. Your company has to discontinue Saturday deliveries because of rising labor and fuel costs.

b. You are the manager of an insurance company writing to tell a customer that, due to a reckless driving citation, his or her rates will increase.

c. You have to refuse to send a bonus gift to a customer who sent in an order after the promotion period ended.

d. You have discontinued a model that a business customer wants to reorder.

e. You have to notify residents of a community that a bus route or hours of operation are being discontinued.

f. You represent the water department and have to tell residents that they cannot water their lawns for the next month because of a serious water shortage in your town.

g. You cannot repair a piece of equipment because the customer still owes your company for three previous service visits.

Please read pages 155 to 157 to see the letter formats.

Paper For Above instruction

Adjustment Letter to The Loft's Manager

April 27, 2024

Mr. John Smith

Manager, The Loft

123 Main Street

Cityville, ST 12345

Dear Mr. Smith,

Thank you for your recent correspondence regarding the issues you've experienced with our service. We sincerely appreciate your feedback as it helps us improve our offerings. I am pleased to inform you that after careful review of your complaint and the circumstances involved, we are pleased to accept your claim and offer an appropriate resolution.

Based on the details provided, we agree that the service disruption was not acceptable, and therefore, we are offering you a full refund for the affected period or a replacement service at no additional cost. We believe this solution aligns with our commitment to customer satisfaction. Please let us know your preferred option at your earliest convenience.

We value your patronage and hope that this resolution will reaffirm your confidence in our company. We are committed to providing better service in the future and appreciate your understanding and patience in this matter.

Should you have any further concerns or require assistance, please do not hesitate to contact me directly at (555) 123-4567 or via email at support@ourcompany.com.

Thank you for your continued trust in us.

Sincerely,

Jane Doe

Customer Service Manager

Bad News Letter Regarding Discontinuation of Saturday Deliveries

April 27, 2024

Mr. Robert Johnson

123 Business Rd.

Citytown, ST 54321

Dear Mr. Johnson,

We regret to inform you that due to escalating labor and fuel costs, our company has made the difficult decision to discontinue Saturday delivery services, effective immediately. This measure was necessary to control operational expenses and ensure the continued sustainability of our services.

We understand that this change may inconvenience you, especially if Saturday delivery was an essential part of your logistics plan. We sincerely apologize for any disruption this may cause and appreciate your understanding as we adapt to these economic challenges.

We remain committed to providing reliable service during the weekdays and are happy to discuss alternative solutions to meet your needs. Please contact our customer service department at (555) 987-6543 for further assistance.

Thank you for your continued partnership and understanding.

Sincerely,

Emily Carter

Customer Service Manager

References

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