Case: Louis Vuitton Was Founded In 1854 And Open

Case Louis Vuittonlouis Vuitton Was Founded In 1854 And Opened Its Fi

Louis Vuitton was founded in 1854 and opened its first workshop in 1860 in the Paris suburb of Asnières. Work at Asnières is still done by hand, and many current models are closely based on the original designs that made Vuitton a fashion icon. Workers specialize in making certain types of bags, and 20 to 30 craftsmen can take up to 8 days to complete one tote. That level of precision and care has been encouraged to maintain the traditional appeal of the brand. Maintaining that cachet involves creating high demand, frequent use of limited-edition products, and suppressing supply levels on their standard product lines.

Vuitton sells its luggage at prices from roughly $2,000 to $4,000 per piece and has never put its products on sale. In the 1970s, the single factory in Asnières could not meet the increased demands of globalization, so Vuitton began adding new factories every other year. As a result of major pushes in marketing, store-opening, and expansion into the U.S. and Japan, Vuitton experienced annual sales increases from $760 million in 1990 to $3.7 billion in 2000. Vuitton’s current production system, however, is slow and makes it difficult to adjust to increased demand when certain items become hot. In spite of new factories and production schedules, the production process itself still needed to change to keep up with demand.

In 2005, Vuitton introduced its new P�gase plan, which was based on teamwork and production line models used by Japanese automakers. Previously, under Vuitton’s production process, each task involved in making an item was done by a single craftsman, who would pass the item along to the next station after he had completed his task. Under P�gase, workers are divided into teams of 6 to 12 craftsmen, with each worker trained in several specific tasks. Tasks are divided so that each set takes about the same amount of time. Each team is given a single batch of items to work on, and their work stations are arranged in U-shaped clusters, eliminating the time it took to move items between workstations.

Previously, it took 8 days to complete a single bag, like the Reade tote, but now it takes only one. Furthermore, Vuitton can now get new batches into its boutiques in six weeks, half the time it used to take. Worker versatility makes it much easier to switch teams to new projects if an item becomes hot, and additional training has improved product troubleshooting as well. Customer returns at Vuitton’s Issoudun and Conde��n plants have dropped by two thirds since the new production system has been in place.

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The old production system of Louis Vuitton, which took 8 days to complete a single tote bag, primarily measures the production cycle time or process time for manufacturing a product. This metric indicates how long it physically takes to produce one item from start to finish, reflecting the efficiency of the manufacturing process and capacity constraints within the system. Reducing this time signifies increased production efficiency and the ability to meet higher demand without compromising product quality.

Louis Vuitton’s improvements in troubleshooting and quality control, which led to a drop in customer returns by two thirds at its factories, exemplify advancements in quality control measures. These improvements involve the systematic process of identifying, analyzing, and eliminating defects or flaws in products to enhance overall quality and customer satisfaction. Such enhancements are critical in maintaining a luxury brand’s reputation, where product excellence is non-negotiable.

By increasing production capacity to satisfy rising demand and reduce customer wait times, Vuitton aimed to achieve higher throughput and sales volume. This strategic shift allows the company to capitalize on market opportunities, attract more customers, and increase revenues, especially when certain models become trendy or highly sought after. The capability to produce and deliver products swiftly directly correlates with the company's ability to sustain its competitive advantage and brand desirability in a global market.

The manufacturing process formerly employed by Vuitton can be characterized as a traditional craft-based or job shop process. In this system, individual artisans were responsible for specific tasks, passing the product along from one station to the next, which often led to longer production times, inefficiencies, and bottlenecks. This process emphasizes craftsmanship, customization, and quality but tends to limit scalability and responsiveness to demand surges.

Louis Vuitton’s transition to a more efficient production layout—eliminating separate workstations and redesigning factory floors into U-shaped clusters—demonstrates its commitment to quality through process improvement. This reorganization aligns with principles of lean manufacturing, aimed at reducing waste, minimizing movement, and enhancing workflow. These changes allow for smoother communication among team members and faster production cycles, ultimately supporting the brand’s focus on high-quality, exclusive products while increasing responsiveness to market demands.