Examine The Image Below To Learn More About The Clien 157849

Examine The Image Below To Learn More About The Client To Write an App

Examine the image below to learn more about the client to write an appropriate and individualized prescription. Wei Zhang Image Description Write an appropriate prescription for this client in the activity below. Click the "Show Answers" option that will appear once all fields are complete to compare your response with the correct answer. An appropriate prescription for Wei is: Name : Wei Zhang Date Of Birth : 8/11/1992 Date Prescribed : Current Date Rx : omeprazole (Prilosec) 20mg Disp : 30 Sig : Take one tablet by mouth once daily before breakfast. Refills (O-4) : 1 Dispense as Written: Generic Substitution Permitted: · Either Dispense as Written or Generic Substitution Permitted should be checked on every written prescription depending on what is best for each client.

Refer to the week 1 lesson for criteria. Rationale : This client is experiencing symptoms of GERD, most likely influenced by the significant weight gain and dietary changes related to his lifestyle during his doctoral dissertation. The NP can educate the client on weight loss and diet strategies. According to the CPG, PPIs are also warranted. The provider should prescribe a PPI once daily before meals for an eight-week trial to determine if symptoms are adequately controlled. One refill is prescribed currently to ensure the client has eight weeks of medication. The provider should plan to follow up with the client at that time to determine if symptoms have resolved or if other treatment is necessary (Katz et al., 2022). image1.png Preparing the Assignment Follow these guidelines when completing each component of the discussion. Contact your course faculty if you have questions. General Instructions Step 1 : Review your assigned clinical application activity from the lesson. Your assigned client is based on the first letter of your last name in the chart below. The client case link will take you to the page in the lesson where the respective case is located. Scroll to the bottom of the page to locate the client case. Last Name Client from Week 7 Lesson A - D Wei Zhang Step 2 : Assess the client’s case, the applicable clinical practice guideline (CPG), and the prescription writing activity for that client within the lesson. Step 3 : Answer the discussion prompts below with explanation and detail, providing complete references for all citations. Refer to the lesson for client information. Step 4 : Reply to peers with a different assigned client. Include the following sections: 1. Application of Course Knowledge : Answer all questions/criteria with explanations and detail. a. Describe your assigned client’s situation. Why are they presenting to the clinic? What medications are they currently taking? b. Assess the applicable clinical practice guideline (CPG) for your assigned client linked on the same page in the lesson where the client case is located. What treatment is recommended by the CPG for your client’s situation? c. Discuss your personal professional assessment of the client’s situation provided in the scenario. What pharmacological treatment is necessary and why? d. Reflect on additional questions you have about your assigned client that may influence treatment. What else do you need to know? What follow-up assessments, labs, or conversations are required to ensure optimal health outcomes? 2. Integration of Evidence : Integrate relevant scholarly sources as defined by program expectationsLinks to an external site. : a. Cite a scholarly source in the initial post. b. Cite a scholarly source in one faculty response post. c. Cite a scholarly source in one peer post. d. Accurately analyze, synthesize, and/or apply principles from evidence with no more than one short quote (15 words or less) for the week. e. Include a minimum of two different scholarly sources per week. Cite all references and provide references for all citations. reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. Chapter 9 Customer Service Management reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-2 Learning Objectives 9-1 Describe how operations management helps establish and fulfill different levels of customer service. 9-2 Define the elements of basic service and explain how they are measured. 9-3 Explain ways in which technology is enhancing basic customer service. 9-4 Describe a model of customer satisfaction. 9-5 Explain the requirements for a commitment to customer success. 9-6 Describe the technological and relational aspects of customer relationship management. 9-7 Segment customers and tailor service strategies. reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-3 Learning Objective 9-1 Customer Service at Amazon and the “Amazon Effect†• 24/7 customer service • Easy-to-place orders • Continuous info about the order • Informed buying process • Fast and reliable delivery • A trusted source • Easy returns reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-4 Learning Objective 9-1 Customer Management Intense focus on understanding and providing customers with products/service they desire. Figure 9-1 Hierarchy of Customer Service reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-5 Learning Objective 9-2 Six Basic “Rights†to Customers • Basic Customer Service – Right product – Right amount – Right place – Right time – Right condition – Right information reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-6 Customer Service—Product Availability Product Availability: inventory available when and where desired by customer Orders Received Total Units Ordered Total Order Lines Total Units Delivered Total Complete Order Lines Delivered Total Complete Orders Delivered 1,000 20,000 5,000 19,500 4. Unit Fill Rate: Total units delivered/Total units ordered = 19,500/20,000 = 97.5% Line Fill Rate: Number of order lines delivered complete/Total order lines = 4,800/5,000 = 96% Order Fill Rate: Total complete orders delivered/Total orders = 910/1000 = 91% Table 9-1 Summary Order Data Example 9-1 Learning Objective 9-2 reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-7 Learning Objective 9-2 Order-to-Delivery Lead Time 1. Order lead time: time required to place and schedule work for order 2. Product design lead time: time required to conceptualize, design, and test 3. Procurement lead time: source and obtain inputs 4. Production lead time: start to end of production 5. Delivery lead time: warehousing and transportation to customer reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-8 Lead-Time Performance Differing market orientations have different elements of Order-to-Delivery (OTD) lead time. • Engineer to Order (ETO): design and make to customer specifications • Make to Order (MTO): products that have similar designs but are customized during production • Assemble to Order (ATO): products that are produced from standard components and modules • Make to Stock (MTS): build and stock in anticipation of customer demand Learning Objective 9-2 reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-9 Service Reliability: The Perfect Order Service Reliability: performance of all order-related activities error-free The Perfect Order: delivered without failure in any order attribute • Complete • On time • Damage free • Documentation correct Example 9-2 If a firm has 97 percent reliability on four attributes, the probability of a perfect order is .97 à— .97 à— .97 à— .97 = 0.885, or 88.5% Learning Objective 9-2 reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-10 Student Activity (1 of 2) Using any Web browser or your library’s electronic databases, enter the term perfect order. Look for articles that discuss the perfect order measure. Find and summarize an article that discusses specific companies and their ability to provide perfect orders to their customers. Learning Objective 9-2 reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-11 Technology Enablement of Basic Service (1 of 2) Omni-Channel: distribution channel in which customers can place orders and receive and return purchases in different ways Service Platform: a product designed to deliver a wide range of customizable services Crowdsourcing: the process of obtaining ideas or services by soliciting contributions from a large group of people Learning Objective 9-2 reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-12 Technology Enablement of Basic Service (2 of 2) Figure 9-2 Order and Delivery Points in an Omni-Channel Business Learning Objective 9-3 reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-13 Limitations of Customer Service Customer service involves specifying the firm’s commitment to availability, operational performance, and reliability. • Order winners, qualifiers, and losers • Meeting or beating competitor levels • Link to competitive strategy • Link performance to customer satisfaction Learning Objective 9-3 reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-14 Customer Satisfaction: Core Expectations • Customer Satisfaction – Reliability – Responsiveness – Access – Communication – Credibility – Security – Courtesy – Tangibles – Knowing the customer Learning Objective 9-3 reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-15 Customer Satisfaction (1 of 2) Customer Satisfaction: meeting or exceeding customer expectations, including: • Reliability: performance as promised • Responsiveness: prompt reply and resolution • Access: easy to use communication channels • Communication: proactive order notifications • Credibility: believable and honest Learning Objective 9-3 reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-16 Customer Satisfaction (2 of 2) Customer Satisfaction: meeting or exceeding customer expectations, including: • Security: low-risk and confidential • Courtesy: polite, friendly, and respectful • Tangibles: physical appearance • Knowing the customer: responsive to unique customer needs Learning Objective 9-3 reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-17 Customer Satisfaction Model Gaps (1 of 2) Figure 9-3 A Model of Customer Satisfaction Learning Objective 9-4 reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-18 Customer Service Expectation Influences 1. Defined requirements: some expectations come from customer’s stated strategies and performance goals 2. Previous supplier performance: past supplier performance is often predictive of future performance 3. Word-of-mouth: Customers frequently tell each other about their experiences with specific suppliers 4. Supplier communications: Promises and commitments made by sales, customer service, marketing Learning Objective 9-4 reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-19 Gaps occur at differences between: • Knowledge: understanding of customer needs • Standards: gap between internal performance standards and customer expectations • Performance: gap between standard and actual performance • Communication: gap between actual performance and communications about performance • Perception: gap between customer’s view of performance and actual performance • Satisfaction: customer’s perceptions and expectations of performance Customer Satisfaction Model Gaps (2 of 2) Learning Objective 9-4 reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-20 Student Activity (2 of 2) • Think of a time you were dissatisfied with a supplier’s performance • Which of your expectations were not met? • How did you form these expectations? • Which “gap†resulted in your dissatisfaction? Learning Objective 9-4 reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-21 Customer Success Customer success requires a supplier to: • Have a long-term relationship focus • Gain comprehensive knowledge of customer needs • Consider the customer’s customers • Adapt manufacturing and distribution Learning Objective 9-5 reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-22 Customer Relationship Management Customer Relationship Management (CRM): technology-enabled data gathering about customers to develop strategic relationships Learning Objective 9-6 reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-23 Customer Service Strategy Figure 9-4 Selection of Appropriate Customer Service Strategies Learning Objective 9-7 reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.9-24 Customer Management Summary 1. Basic customer service program includes availability, lead- time performance, and service reliability. 2. Order-to-delivery lead time is important. 3. Digital technologies are enhancing service. 4. Customer satisfaction is achieved by meeting or exceeding customer expectations. 5. Customer success focuses on strategic objectives and individual customer requirements. 6. CRM involved data gathering and responding to the needs of specific customers. 7. There are multiple types of relationships and levels of commitment. 8. Customer expectations have been influenced by societal changes (“Amazon effectâ€).