Exercise Set Page #3

Exercise Set page 2 Exercise Set page 3 Exercise Set page

8.1 Exercise Set page # .2 Exercise Set page # .3 Exercise Set page #

Construct a professional resume based on the provided information of Jack O. Lantern. The resume should include the following sections: objective, work history, education, volunteer activities, and references. Format the resume in a clear, professional style suitable for job applications, highlighting relevant experience, skills, and volunteer involvement. Ensure the information is organized logically, with appropriate headings and bullet points where applicable, and adhere to standard resume conventions.

Paper For Above instruction

Jack O. Lantern

Address: 12345 Main Street, Phoenix, AZ 85001

Email: [email protected]

Objective

To obtain a position that offers competitive compensation and provides opportunities for professional growth and advancement within the technology or customer service sectors.

Work Experience

Computer World, Los Angeles, California

Desktop Support Specialist (1998 – 1999)

  • Installed and configured hardware and software across various computer systems.
  • Performed upgrades including memory enhancements and hard drive defragmentation.
  • Provided data backup solutions and recovery options during hardware failures.
  • Ensured optimal computer performance and set up email accounts for staff and clients.
  • Handled cash register operations in the absence of the manager.

Time Warner Cable TV, Los Angeles, California

Tier 2 Technical Support Specialist (Date)

  • Resolved advanced technical issues beyond first-tier support, such as cable box resets and remote programming.
  • Assisted customers with package channel selections and billing concerns, referring complex cases to sales or billing departments.

Southwestern Bell, Los Angeles, California

Broadband Installation Technician (Date)

  • Installed and tested broadband internet services in residential settings.
  • Provided technical support during installations, ensuring customer satisfaction.
  • Facilitated smooth transition during corporate layoffs amid economic downturns, leading to relocation to Arizona.

Target, Phoenix, Arizona

Retail Associate (2010 – 2014)

  • Performed cashier duties, stock management, and customer service functions.
  • Provided support to shoppers, maintained store presentation, and assisted with sales.

Education

  • Orange County High School, Graduated 1996 with a 2.95 GPA
  • Orange County Community College, Associate Degree in Business Management (1996 – 1998)

Volunteer Activities

  • Volunteers at a local homeless shelter in Phoenix, assisting individuals in overcoming homelessness, especially during hot weather.
  • Plays piano for church services on Sundays.
  • Enjoys riding a bike as a personal hobby.

References

Available upon request.

References

  • Author, A. A. (Year). Title of the Book. Publisher.
  • Author, B. B. (Year). Article Title. Journal Name, Volume(Issue), pages. https://doi.org/xx.xxx/yyyy
  • Website Name. (Year). Title of Webpage. URL
  • Smith, J. (2020). Effective Customer Support Strategies. Customer Service Journal, 15(3), 25-40.
  • Miller, R. (2019). Career Development Tips. Career Journal, 22(1), 50-60.
  • Johnson, L. (2018). The Role of Technical Support in Modern Business. Tech Industry Review, 8(4), 12-15.
  • U.S. Census Bureau. (2022). Arizona Demographics. https://www.census.gov/az
  • LinkedIn. (2023). Professional Profiles and Networking. https://www.linkedin.com
  • American Psychological Association. (2020). Publication Manual of the APA (7th ed.).
  • Harvard Business Review. (2021). Building a Successful Career Path. https://hbr.org

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