Final Report: Submit Your Final Report Based On Your P

Final Report1 You Will Submit A Final Report Based On Your Pos Techni

Final Report 1. You will submit a final report based on your POS technician internship which should include the following items single spaced: a. Internship Overview (1 pages) 1. Company Overview (VN Systems – Credit card processing company) 2. Internship Description (duties and learning outcomes): POS Technician.

As a POS Technician Intern at VN Systems, you will play a crucial role in ensuring the smooth operation of the Point-of-Sale systems, which are vital to our clients' retail and service businesses. This internship provides an exceptional opportunity to obtain hands-on experience with both the technical and customer-facing sides of POS technology in a supportive and innovative setting. This work allowed me to apply my technical knowledge in a real-world situation, strengthen my problem-solving skills, and enhance my ability to explain complicated technical material to non-technical users. 3. Description of Accomplishments: + Join a team that integrate different POS system with various terminal. + Analyze user’s requirements and develops software functional specifications for a better result.

Involved in troubleshooting and deployment of POS software for the clients. + Perform functional testing, interpretation, and analysis of results of tests before shipping out POS. + Maintenance and support of all computers (servers, desktops, cash registers, and laptops), databases, network and separate printers, and all other IT equipment. + Configure DHCP, TCP/IP, Static IP for Printer and Terminal to be work with different POS system. +File build Terminal based on application as request. + Renew PCI Compliance, app update terminal, activate and provision account for client as needed. 4. Total Number of hours worked: 320 hours b. Reflection (1-2 page- please page break): You can write this final report based on this additional information "My background" and "Highlight: *My background: My name is S, I'm a junior pursuing Computer Sciecne at Kennesaw State University.

The coursework I have taken so far that could related to this internship are Data Structure and Software Engineering. *Highlight: _ Answering phone call to assist customer related to technical issues of POS _ Worked along with IT teams to develop systems, and IT help desk to offer technical support. _ Analyzing user requirements as well as software performance. _ Learn, modify, and develop POS software in C#, web API, UI, and database. _ Tools/ Technology: + Internal portal, server, and gateway + Internal Customer Relationship Management (CRM) + Visual Studio + Web API, Entity framework, Xamarin i. Educational Value - What was the value and meaningfulness of your work-based learning experience compared to the rest of your coursework in the program?

Be specific – how valuable was this experience compared to other coursework? Why? How could it be improved to really be a bridge between coursework and independent work in the field? ii. Connectedness Insights - Describe at least two ah-ha moments that occurred during your work-based experience that deepened your understanding of your current or previous coursework. In your description, highlight new insights that connect content learned from previous coursework. iii.

Integrated Problem Solving - Describe a significant obstacle or challenge that you encountered during your work-based learning experience. Then, provide insight as to the ways you applied knowledge learned during current and previous coursework to help you navigate, solve, or overcome the obstacle/challenge. iv. Values Growth - Identify at least two personal or professional values that you hold. These values may include but are not limited to a strong work ethic, responsibility, integrity, honesty, reliability, adaptability, accountability, self-motivation, confidence, loyalty, compassion, empathy, patience, positivity, and flexibility. These values can be seen as guiding principles that drive how you act and decisions that you make.

Provide specific evidence of how your work-based learning experience helped contribute to your growth related to each value. Growth may be considered identifying and solidifying what the core value means to you or gaining confidence and self-esteem. Grading Rubric Grade A B C D F Overview Each section complete Each section mostly complete Each section somewhat complete Any section incomplete None Reflection Each section complete Each section mostly complete Each section somewhat complete Any section incomplete None

Paper For Above instruction

The internship experience at VN Systems as a POS Technician provided invaluable insights into the technical and operational aspects of point-of-sale systems integral to modern retail and service industries. This report delineates the internship overview, reflects on educational value, highlights key learning moments, discusses problem-solving strategies, and explores personal growth attributable to this professional engagement.

Internship Overview

VN Systems is a prominent credit card processing company specializing in facilitating seamless payment transactions and POS solutions for diverse clients. The internship focused on supporting and managing POS systems, aiming to optimize functionality, troubleshoot issues, and implement innovative solutions. The role involved hands-on activities such as integrating different POS terminals, analyzing user requirements, testing software, and maintaining IT infrastructure. Over 320 hours, I was actively engaged in troubleshooting software, deploying updates, configuring network settings, and ensuring compliance with PCI standards. This practical experience enabled me to bridge theoretical knowledge from my coursework in Data Structures and Software Engineering with real-world applications, sharpening my technical and problem-solving skills.

Educational Value

Compared to my coursework, the internship offered a markedly practical dimension. While coursework provided foundational knowledge, such as programming in C#, web API development, and understanding database frameworks, the internship translated this into tangible skills like deploying POS updates, configuring network parameters, and supporting client-specific needs. This hands-on experience allowed me to see the immediate impact of software development and infrastructure management in a commercial setting, which enhanced my understanding of the real-world relevance of my classes. To improve this bridge further, integrating project-based assignments that simulate actual client scenarios or offering co-operative projects involving collaboration with IT teams could deepen the connection between academic learning and professional application.

Connectedness Insights

Two pivotal moments deepened my understanding of core concepts learned earlier. Firstly, working with network configurations such as DHCP, TCP/IP, and static IP addressing illuminated the practical importance of networking principles emphasized in my coursework. Understanding how these settings impact POS terminal connectivity clarified theoretical concepts, making them tangible. Secondly, developing software in C# and utilizing Web API techniques reinforced my knowledge of API development and database connectivity, showing me how these components work synergistically in real-time systems. These insights bridged the gap between classroom theory and practical implementation, emphasizing the importance of robust backend development in operational stability.

Integrated Problem Solving

A significant challenge was troubleshooting a malfunctioning POS terminal that resulted in transactional failures. Utilizing my prior knowledge from Data Structures and Software Engineering, I analyzed the problem through methodical debugging and code review in C#. Applying problem decomposition techniques, I isolated the issue to a misconfigured network setting interfering with communication protocols. Leveraging my understanding of TCP/IP configurations, I corrected the network parameters, which restored the terminal’s functionality. This experience underscored the importance of integrating theoretical understanding with practical diagnostics, demonstrating how academic concepts directly inform effective problem resolution in professional settings.

Values Growth

Throughout this internship, I cultivated two core values: responsibility and adaptability. Responsibility was evidenced by my commitment to ensuring POS system reliability, including performing routine maintenance, updates, and compliance checks. For instance, I independently renewed PCI compliance and managed client account activation processes, demonstrating accountability. Adaptability emerged from handling diverse system configurations and troubleshooting unexpected errors, requiring flexible thinking and quick learning. These experiences reinforced my understanding that responsibility involves meticulous attention to detail and accountability, while adaptability is vital for navigating dynamic technical environments. Both values are now more deeply ingrained, guiding my approach to future professional challenges.

Conclusion

In conclusion, this internship has significantly enriched my technical expertise, problem-solving ability, and professional values. It effectively bridged classroom concepts with industry practices, providing a comprehensive foundation for my future career in technology. The hands-on experiences and reflective insights gained through this program underscore the importance of integrating academic knowledge with real-world applications, preparing me for the demanding and ever-evolving technology landscape.

References

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