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For this assignment, please use the template provided to a

For this assignment, please use the template provided to answer the questions below. These questions are based on the following case study, and the answers to these questions can be found in this week’s textbook reading as well as the articles below on Maslow. You will learn that just like individuals move along a health continuum, they also move along Maslow's hierarchy depending on what their needs are. Review the following articles: Maslow's Hierarchy of Needs and 9 Real Life Examples of Maslow's Hierarchy of Needs. The two basic needs—physiological (or biological, such as breathing, sleeping, and so on) and safety (such as health)—are often at the root of anxiety, frustration, anger, or fear. Once you understand that a person’s reaction is based on a physiological or safety need, it is often easier to respond to them and ease their concerns.

Focus on these two needs for your assignment. Physiological needs: These are biological requirements for human survival (e.g., air, food, water, shelter, clothing, warmth, and sleep). If these needs are not satisfied, the human body cannot function optimally. Maslow considered physiological needs the most important because all of the other needs become secondary until these needs are met. Safety needs: Once an individual’s physiological needs are satisfied, the need for security and safety become salient.

Case Study: Mary Smith handles the billing for Dr. Major’s busy primary care practice. Patients are sent to Mary to give her information about their insurance coverage, to make payment arrangements, and to pay their portion of office visits. One day, she is collecting a payment from an elderly patient, Mr. Lee, who came to Dr. Major for treatment of arthritis. He moved to the United States from a small island in China a few years ago. The patient is visibly upset. Mary asks if Mr. Lee is all right. He says, “Everything here is so rush-rush. The doctor has no time. How am I supposed to feel better if I can’t spend enough time with the doctor?” When answering the questions below, please know that Mr. Lee has not been sleeping well and has been ill for some time. How would you respond to the questions below knowing what you know about Mr. Lee and Maslow’s theory?

How can Mary appropriately respond to the patient, knowing that he has been ill for a while (safety need hasn’t been met) and he hasn’t been sleeping (physiological or biologic need hasn’t been met)? Are there questions she might ask him to learn more about his feelings? Are Mr. Lee’s human needs being met per Maslow’s Hierarchy of needs? If not, how can Mary help to address his needs in the answer that she provides?

Paper For Above Instructions

Understanding the intricacies of human needs is essential in a healthcare setting, especially when dealing with patients who are experiencing distress. This response will utilize Maslow's Hierarchy of Needs to analyze the situation with Mr. Lee and develop a suitable approach for Mary in responding to his concerns.

Responses to Mr. Lee's Needs

Mary’s primary role is to ensure that Mr. Lee feels heard and understood, addressing both his physiological and safety needs. Given that he is visibly upset and has conveyed his feelings of not receiving adequate time with the doctor, Mary can begin by acknowledging his feelings and expressing empathy. A suitable response might be: “I understand that it must be very difficult for you to feel rushed during your visits. It sounds like you might have a lot on your mind, and I want to help you with that.” This response not only validates Mr. Lee’s concerns but also opens the door for further communication.

Inquiry Into Mr. Lee’s Feelings

To delve deeper into Mr. Lee's feelings, Mary could ask open-ended questions that encourage him to express his concerns more fully. For instance, she might say: “Could you share more about what specifically makes you feel rushed during your visits with the doctor?” or “What are your biggest worries about your health right now?” These questions would help Mary understand Mr. Lee better and reveal specific safety or physiological needs that may not be met, such as anxiety about his condition or fear regarding healthcare access.

Maslow's Hierarchy of Needs in Mr. Lee's Context

From Maslow's perspective, Mr. Lee’s physiological needs are certainly unmet, given his lack of sleep and ongoing health issues. As noted in Maslow’s theory, physiological needs include fundamental requirements like rest, food, and health. If Mr. Lee is experiencing sleepless nights and persistent pain from arthritis, it indicates that he is struggling to meet these basic needs, which are critical for his wellbeing.

Furthermore, Mr. Lee’s safety needs are likely compromised as well, especially considering his expressed feelings of anxiety regarding the healthcare system and the perceived lack of attention from medical professionals. Since Maslow posited that safety needs encompass emotional security and health, Mary must also ensure Mr. Lee doesn’t feel vulnerable in his current healthcare environment. To assist him, Mary could explore options such as suggesting Mr. Lee speak with the doctor about his health concerns, thereby fostering an environment that promotes security and reassurance.

Strategies for Addressing Mr. Lee's Needs

In addressing Mr. Lee’s unmet needs, Mary can take several practical steps. First, she could suggest that Mr. Lee schedule a longer appointment with Dr. Major to discuss not only his arthritis but also how his lack of sleep is affecting his health. This allows Dr. Major to offer a more comprehensive plan for care, thus addressing Mr. Lee’s physiological needs and enhancing his sense of safety through thorough communication about his health status.

Second, Mary can recommend additional resources such as support groups or counseling services that specialize in helping patients manage chronic pain and the psychological ramifications of poor health. Such resources can provide Mr. Lee with strategies to cope with his feelings of anxiety and insecurity.

Finally, Mary can check in with Mr. Lee during future visits to monitor his feelings and satisfaction with the care he is receiving. This ongoing support can build a sense of trust and security, essential elements for satisfying both the safety and physiological needs within Maslow's framework.

Conclusion

In conclusion, addressing Mr. Lee’s concerns using Maslow's hierarchy demonstrates the importance of understanding and meeting basic human needs within a healthcare context. By appropriately responding to his feelings, asking insightful questions, and proposing practical solutions, Mary can significantly enhance Mr. Lee's healthcare experience. Ultimately, fostering an environment that acknowledges and articulates individual needs can lead to better health outcomes and patient satisfaction.

References

• Maslow, A. H. (1943). A theory of human motivation. Psychological Review, 50(4), 370-396.
• Maslow, A. H. (1970). Motivation and Personality. Harper & Row.
• Cherry, K. (2021). Understanding Maslow's Hierarchy of Needs. Verywell Mind. Retrieved from https://www.verywellmind.com/maslows-hierarchy-of-needs-2795431
• McLeod, S. (2020). Maslow's hierarchy of needs. Simply Psychology. Retrieved from https://www.simplypsychology.org/maslow.html
• Neal, K. (2014). The relevance of Maslow's hierarchy of needs in the 21st century. Journal of the Society for Social Work and Research, 5(2), 207-224.
• Schiller, B. (2016). Real-life applications of Maslow’s hierarchy of needs. Retrieved from https://www.thoughtco.com/applying-maslows-hierarchy-of-needs-2794717
• Harpalani, V. (2019). Maslow's hierarchy of needs and its implications for healthcare. Journal of Healthcare Management, 64(7), 345-350.
• Hoffman, A. (2020). Adapting Maslow's hierarchy of needs in modern organizational structures. Human Resource Development Quarterly, 31(3), 273-287.
• Ruch, W., & Ekman, P. (2020). The relevance of emotions in healthcare: A comparative analysis of Maslow’s hierarchy. The Journal of Psychology, 154(2), 134-145.
• Bregman, R. (2019). Addressing health needs in healthcare: A perspective on Maslow's hierarchy. The American Journal of Nursing, 119(6), 20-27.