Guest Service In The Hospital

Guest Service In The Hospitali

Identify and define FOH and BOH positions as they relate to service. 2. Identify and explain the uses of various service wares. 3. Describe the common procedures for checking in and checking out a guest. 4. Identify and describe common guest service issues and provide solutions for resolving them. 5. Define and apply strategy as it applies to a service operation. 6. Understand vision, mission, and statements of purpose as they relate to service. 7. What are some of the management problems associated with allowing service employees to exercise judgment in meeting customer needs? 8. the concept of triple bottom line as it manifests 3 core principles of any organization: profits, social impact and its effect on the environment. How can this concept be used at your organization or an organization you are familiar with? Student Listening Inventory This inventory should help identify your listening strengths and weaknesses within the context of a college classroom. The word speaker can mean the instructor or another student. Remember that most of us overestimate how well we listen. Give some serious, realistic thought to each statement before responding. Use the following numbers to indicate how often you engage in these listening behaviors: 1 = almost never, 2 = not often, 3 = sometimes, 4 = more often than not, and 5 = almost always. Listening Behavior . When someone is speaking to me, I purposely block out distractions such as side conversations and personal problems. . I am comfortable asking questions when I do not understand something a speaker has said. . When a speaker uses words I do not know, I jot them down and look them up later. . I assess a speaker’s credibility while listening. . I paraphrase or summarize a speaker’s main ideas in my head as I listen. . I concentrate on a speaker’s main ideas rather than the specific details. . I try to understand people who speak indirectly as well as I understand those who speak directly. . Before reaching a conclusion, I try to confirm with a speaker my understanding of his or her message. . I concentrate on understanding a speaker’s message when he or she is explaining a complex idea. . When listening, I devote my full attention to a speaker’s message. . When listening to someone from another culture, I factor in my knowledge of cultural differences to interpret meaning. . I watch a speaker’s facial expressions and body language for additional information about the speaker’s meaning. . I encourage speakers by providing positive nonverbal feedback – nods, eye contact, and vocalized agreement. . When others are speaking to me, I establish eye contact and stop doing other nonrelated tasks. . I avoid tuning out speakers when I disagree with or dislike their message. . When I have an emotional response to a speaker or the message, I try to set aside my feelings and continue listening. . I try to match my nonverbal responses to my verbal responses. . When someone begins speaking, I focus my attention on the message. . I try to understand how past experiences influence the ways in which I interpret a message. . I attempt to eliminate outside interruptions and distractions. . When I listen, I look at the speaker, maintain some eye contact, and focus on the message. . I avoid tuning out messages that are complex, complicated, and challenging. . I try to understand the other person’s point of view when it is different from mine. . I try to be nonjudgmental and noncritical when I listen. . As appropriate, I self-disclose a similar amount of personal information as the other person shares with me. 4 Add up your scores for all of the questions. Use the following guidelines to assess how well you think you listen. Your score only represents your personal perceptions about your listening behavior and skills. Score Interpretation 0-62 You perceive yourself to be a poor classroom listener. Attention to all of the items on the inventory could improve your listening effectiveness. 63-86 You perceive yourself to be an adequate listener in the classroom. Learning more about listening and listening skills could improve your overall listening effectiveness. 87-111 You perceive yourself to be a good listener in the classroom, but you could still improve your listening skills. You perceive yourself to be an outstanding listener in the classroom. (My score is a 108) Write a 700- to 1,050 word paper discussing the following: · How do people communicate? Provide examples of verbal and nonverbal communication. How do you communicate nonverbally? · In what way can knowledge of nonverbal communication help your communication with others? · Analyze your results for the Student Listening Inventory. What do you do well? What can you improve on? What changes can you make in your behavior to become a better listener? What results do you expect to get from this change? Format your assignment according to appropriate course-level APA guidelines.

Paper For Above instruction

Communication is a fundamental aspect of daily life and functions as the bridge that connects individuals, facilitating the exchange of ideas, emotions, and information. It manifests in both verbal and nonverbal forms, each playing a crucial role in conveying messages effectively. Verbal communication involves the use of spoken or written words. Examples include conversations, speeches, emails, and text messages. Through language, individuals articulate thoughts, negotiate meanings, and express feelings. Nonverbal communication, on the other hand, encompasses gestures, facial expressions, body language, eye contact, and even proxemics — the physical distance maintained during interactions. For instance, a smile can express friendliness, while crossed arms might indicate defensiveness or discomfort. I primarily communicate nonverbally through facial expressions, gestures, and maintaining eye contact, which often reinforces my spoken messages or reveals my emotional state during interactions.

Understanding nonverbal communication enhances my ability to interpret others' messages accurately and respond appropriately. For example, recognizing a colleague's nervous fidgeting or avoiding eye contact can reveal discomfort or disagreement that words might not openly express. This awareness improves interpersonal understanding and can help to build trust and rapport, especially in multicultural settings where verbal cues may be ambiguous or misunderstood. Nonverbal cues often serve as a supplementary channel that confirms, contradicts, or supplements spoken words. Therefore, knowledge of nonverbal signals allows me to adapt my responses, ensuring clarity and fostering positive relationships.

Reflecting on my Student Listening Inventory results, I scored a 108, indicating I perceive myself as an outstanding listener, yet I recognize areas for potential growth. I excel at concentrating fully on the speaker, establishing eye contact, and providing positive feedback through nonverbal cues. These behaviors enhance my engagement and demonstrate attentiveness, fostering effective communication. However, I can improve by actively questioning when I do not understand a message and seeking clarification more consistently. This would ensure complete comprehension and prevent misunderstandings, especially during complex or nuanced discussions.

To improve my listening skills, I intend to adopt several behavioral strategies. Firstly, I will consciously eliminate distractions by putting away electronic devices and focusing solely on the speaker, which I already do well. Secondly, I plan to enhance my questioning techniques to clarify ambiguities—asking open-ended questions or paraphrasing to confirm my understanding. Implementing these changes should increase mutual understanding and make conversations more meaningful. Additionally, I will practice mindful listening, being present in the moment and resisting the tendency to interrupt or jump to conclusions prematurely.

The expected outcomes of these behavioral adjustments include increased clarity in communication, strengthened relationships, and a deeper understanding of others' perspectives. Improving my questioning and clarification skills will lead to richer, more productive conversations. Furthermore, consciously refining my listening habits can foster better collaboration and conflict resolution in both academic and professional environments. Overall, enhancing my active listening will augment my interpersonal skills, making me a more effective communicator.

In conclusion, communication encompasses a spectrum of verbal and nonverbal strategies that, when used effectively, can significantly improve relational dynamics. My awareness of nonverbal cues complements my verbal interactions, enabling me to interpret messages more accurately and respond empathetically. Although I already exhibit strong listening skills, targeted improvements such as asking clarifying questions and maintaining focused attention can elevate my effectiveness further. By continuously refining these skills, I look forward to fostering more meaningful and efficient interactions with others in all areas of life.

References

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