Herzing University Career Focused Convenient Caring Design
Herzing Universitycareer Focused Convenient Caringdesign Document
Herzing University “Career Focused, Convenient, Caring†Design Document – Week 1 – Proposal Course ID: IT 491 CAPSTONE PROJECT Instructions: This template must be filled out completely and turned into the course instructor. If you need assistance please contact the instructor prior to the due date. This is an individual assignment and all work must be original and should be designed, submitted, and documented entirely by the student. This assignment is worth 50 points. It is strongly recommended that you get your topic selection approved by your instructor BEFORE submitting week one work.
Name: STUDENT NAME: Aaron Black Project Title: PROJECT TITLE: Ticketing System Project Fundamentals: PROBLEM DEFINITION (Your IT project should solve a well-defined problem) : Each question should have a 1 to 2 paragraph response. This section is worth 15 points. · Organization - Who is the organization you are completing work for? Is this a fictional or real company? How large is the company? · Problem - What is the problem(s) you are addressing? (i.e. are you moving locations, are you improving performance of existing computers, are you expanding your services, are you creating a new department, are you improving security? etc.) · Outcomes - What will be the desired outcome of this project? These outcomes should be measurable and specific. • The company I will be implementing this for is a fictional company named ABC packaging solutions.
ABC packaging is a pre-established company essentially will be expanding to 1000 employees. The problem with ABC packaging solutions is the company bought out a couple other smaller companies that each use their own ticketing system software. The goal is to establish a new single software for the company to use as a whole. The desired outcome will be a single ticketing system that any user can access with helpdesk request. The system will have a simple user interface and will auto assign the request to the appropriate department within IT.
Tickets will be able to have level of urgency assigned. TECHNOLOGY SOLUTION You should have a top-level idea of the solution or how you will solve the problem : This section is worth 10 points. This section should be 3-4 paragraphs and should include the following information. · What is the proposed solution? · How do you propose to complete your project? · What tools and/or methodology (e.g. Network Diagram, IP Addressing, Security Technologies, Virtualization, Operating Systems, etc.) will be used to design, implement, and deliver the proposed solution? · What type of resources (e.g., software, hardware, virtualization techniques, etc.) will you need to complete your project? Because information technology departments have a high volume of request, ABC packaging solutions must implement a centralized system that can handle these incidents.
The proposed solution is to research at least three ticketing software services that the company would potentially use. The tickets will be contain IT related issues submitted from every department and then distributed to the appropriate section to resolve these issues. Each ticketing system will be installed on a virtual machine with a demonstration of how it works. The goal is to have several solutions that can be considered for their pros and cons. The ticketing system will need the following in order for the company to consider stream lining it as their main software: Can it be easily accessed and understood by end client users?
Can the tickets be separated into different sections within the department? For example, helpdesk, Networking, Information assurance, Applications. Is it cost effective? Does it need a subscription or will it be a one time purchase? Can you apply different levels of urgency depending on the user it is affecting?
Is the system secure? This will be a top priority as tickets could contain sensitive information. Can it be accessed 24/7? IT is a full time operation the needs to be handled at all hours of the day. The system needs to be fully functional through all of this.
You need to briefly introduce the three ticketing systems that you selected for your project. The introductions should include the IT environment required for these systems. Solution Needs Assessment Unit 2 Assignment Technology Solution and Requirements Unit 2 Assignment Design Design Methodology Purpose and Scope of your Design Logical and Physical Network Topologies Technology Budget Unit 3 Assignment Design Plan Logical Network Design Network Topology IP Addressing and Network Devices Naming Networking Services or Technologies Physical Network Design LAN Cabling LAN Technologies LAN Devices Unit 3 Assignment Implementation Implementation Plan Unit 4 Assignment Implementation Detail Unit 4 Assignment Testing Test Plan Unit 5 Assignment Test Results Unit 5 Assignment Conclusion Begin conclusion Here.
References Begin references here. The hanging indent format has already been selected. Be sure to list all references using proper APA formatting.