How You Met Your Core Job Responsibilities

Instructionsconsider How You Met Your Core Job Responsibilities This

Instructions: Consider how you met your core job responsibilities this year; include what you did well, what you learned, and your areas of opportunity. Make sure to also include how you demonstrated our Trailblazer culture and impacted our members. Use the questions below to guide your thinking, provide specific examples, and then, select a performance rating. How did you contribute to your team’s success? How has your work helped Healthfirst achieve its strategic priorities? What aspects of our Trailblazer Culture and Leader Compass (if you are leading a team) did you exemplify in your work? How did your work impact Healthfirst and our sponsors, providers, and members? How did you demonstrate our compliance standards? (Note any employee with an instance of non-compliance during the assessed year will receive a rating of More Impact Expected for this section.) This is all for a nurse care manager position.

Paper For Above instruction

The role of a nurse care manager at Healthfirst encompasses a broad spectrum of responsibilities centered around coordinating patient care, promoting health equity, and ensuring compliance with healthcare standards. Reflecting on my performance over the past year, I have made significant strides in fulfilling these core responsibilities, contributing positively to my team, and aligning my efforts with the organization's strategic goals and cultural principles.

One of my primary accomplishments as a nurse care manager has been the effective management of high-risk patients through comprehensive care plans, regular follow-ups, and personalized interventions. For example, I successfully coordinated care for a diabetic patient with multiple comorbidities, resulting in improved glycemic control and reduced hospital readmissions. This initiative not only aligned with Healthfirst’s priority of reducing avoidable hospitalizations but also exemplified our commitment to delivering member-centric, quality care that emphasizes prevention and early intervention.

In addition to direct patient management, I have continually sought to expand my knowledge and skills. I completed advanced training in chronic disease management and motivational interviewing, enhancing my ability to motivate behavioral change and improve health outcomes. These learnings allowed me to tailor my communication strategies effectively, resulting in increased patient engagement and adherence to treatment plans.

My areas of opportunity include further improving documentation efficiency and leveraging data analytics more robustly to identify at-risk populations proactively. Recognizing this, I have begun exploring available analytic tools and seeking mentorship from data specialists to better utilize these resources in my care management practices.

Demonstrating our Trailblazer culture, I have embodied principles of innovation, accountability, and compassion. For instance, I volunteered to pilot a new telehealth outreach program, which expanded our reach beyond conventional office visits, especially beneficial during the COVID-19 pandemic. This initiative not only improved access for members but also showcased our innovative spirit in adopting new technology to serve members better.

Furthermore, I have actively promoted a team-oriented environment by sharing best practices and supporting colleagues in managing complex cases. This collaboration has enhanced our collective effectiveness and fostered a culture of continuous improvement.

My work has significantly impacted Healthfirst’s strategic priorities by improving care quality, reducing costs through targeted interventions, and strengthening member satisfaction. By focusing on prevention, I helped reduce emergency department visits and readmissions, directly contributing to the organization's goal of cost containment and enhanced member health outcomes.

In adherence to our commitment to compliance, I meticulously maintained documentation standards and adhered to privacy regulations, thus avoiding any instances of non-compliance during the year. My diligence in this area reflects our standards and supports our reputation for integrity and excellence.

In conclusion, my year as a nurse care manager has been marked by meaningful contributions to patient care, team success, and organizational goals. I have demonstrated our cultural values through innovative practices, a compassionate approach, and a dedication to continuous learning. Moving forward, I aim to build on these accomplishments, address identified opportunities, and further align my practice with Healthfirst’s mission of delivering high-quality, equitable healthcare.

References

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• Healthfirst. (2023). Strategic Plan 2023-2025. Healthfirst Official Website.
• Institute for Healthcare Improvement. (2020). The IHI Triple Aim. IHI.org.
• Johnson, J., & Smith, L. (2022). Chronic disease management strategies in nursing. Journal of Nursing Care Quality, 37(2), 123-130.
• National Academy of Medicine. (2016). Assessing Progress on Community Health Improvement. NAM Press.
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• World Health Organization. (2020). Framework on Integrated People-Centred Health Services. WHO Publications.
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• Villas-Boas, S., & Norman, C. (2021). Innovative telehealth models during COVID-19. Telemedicine and e-Health, 27(2), 210-217.
• Centers for Medicare & Medicaid Services. (2022). Quality Payment Program final rules. CMS.gov.