I Need At Least A 75-Word Comment To My Classmate’s Post

I Need At Least A 75 Word Comment To My Classmates Postmost Enterta

Most "Entertaining" Emotional Intelligence Story Drazen I'm currently working at US Naval Hospital Yokosuka, Japan as an Advanced Medical Laboratory Technician. Basically, our job is to deliver accurate patient testing results in a timely manner especially when we are dealing with inpatients. I was assigned to become a night technician after 6 months of training. I was working with another tech and we are basically running the whole laboratory.

Our laboratory consists of multiple benches such as Chemistry, Blood Bank, Urinalysis, Microbiology, Immunology, Hematology, Coagulation, Cytology, and Histology. As a brand new tech, I would say 6 months of training is not sufficient for me to become proficient in all benches. One night, I ran a Chemistry sample that it was ordered as "STAT" and stat testing requires us to report the results within an hour especially it was coming from the Emergency Department. I missed the turnaround time for that specimen and certified the results 2 hours later because I got caught up doing testing for the other benches. On the next business day, our Chemistry Supervisor noticed that the turnaround time was missed.

He wrote me up for missing the turnaround time, stating that I neglect PT testing. It was a really difficult time for me at that time because the counseling that he did was just one-way communication. He never gave me the chance to explain my side neither made an investigation about the incident but instead jumped into conclusion that I was being negligent. However, on the next day, he apologized for his actions, telling me not to take it personal, and told me he was having a rough day because he was in trouble at that time due to his monthly report to our department head was not submitted on time. He also notified me that he shredded my counseling chit and not to worry about it anymore.

I learned few things about this incident. First, I learned that as a supervisor, you should not take out your frustrations to your trainees. Secondly, I learned that as a supervisor you should examine your actions or the way you treat the people under you just like how my supervisor apologized his actions.

Paper For Above instruction

Emotional intelligence (EI), or emotional quotient (EQ), refers to the ability to recognize, understand, manage, and influence emotions in ourselves and others. In the workplace, emotional intelligence plays a pivotal role in effective leadership, communication, and conflict resolution. The story shared by Drazen highlights several key lessons about the importance of emotional intelligence, especially for supervisors managing diverse and high-pressure environments like a hospital laboratory.

One of the most prominent EI skills demonstrated in this story is empathy. The supervisor's initial response to Drazen's mistake was lack of understanding and judgment, which reflects low empathy. Instead of seeking to understand the circumstances or offering guidance, he jumped to conclusions and reprimanded Drazen harshly. This approach can damage morale, as it makes employees feel undervalued and misunderstood. Conversely, the supervisor's apology and acknowledgment of his own stress showed a high level of emotional awareness and humility, which are crucial attributes of EI. Such actions can repair trust and foster a positive work environment, where staff feel supported rather than criticized.

Effective communication is another critical aspect demonstrated by this story. The supervisor's initial counseling was a one-way directive, lacking open dialogue. This model of communication can hinder learning and growth, as it does not address the employee's perspective or provide constructive feedback. The subsequent apology and explanation from the supervisor showed a shift towards more empathetic communication, emphasizing active listening and understanding. For supervisors, developing EI involves recognizing one’s own emotions, managing them appropriately, and engaging in meaningful conversations that consider the employee’s viewpoint.

Furthermore, the incident underscores the importance of emotional regulation, both for supervisors and their team members. Drazen’s reaction to the unfair reprimand could have led to resentment or decreased motivation, but the supervisor’s acknowledgment of his own stress and subsequent apology demonstrated emotional regulation. Leaders who manage their emotions effectively can diffuse conflict, promote a culture of trust, and enhance team cohesion. Moreover, employees who experience such emotional support are more likely to be motivated, committed, and resilient when facing challenges.

The story also emphasizes the significance of self-awareness in emotional intelligence. The supervisor recognized that his stress affected his behavior, leading to an apology and the decision to shred the counseling note. Self-awareness enables leaders to avoid impulsive reactions, reflect on their actions, and foster a supportive environment. Drazen, on his part, learned vital lessons about workplace dynamics and the importance of emotional sensitivity in leadership roles.

In healthcare settings, where errors can have serious implications, integrating EI into leadership practices is especially critical. Emotional intelligence can improve team communication, reduce burnout, and enhance patient safety. As Drazen’s experience illustrates, understanding and managing emotions—both one’s own and others'—can make the difference between a tense, unproductive environment and a collaborative, resilient team.

In conclusion, the story shared by Drazen underscores that emotional intelligence is fundamental in creating effective leadership and positive workplace relationships. By practicing empathy, communication, emotional regulation, and self-awareness, supervisors can improve their interactions with staff, foster trust, and create a more supportive environment. As healthcare professionals and leaders, developing EI should remain a continuous goal to navigate the complex emotional landscapes inherent in high-stakes environments like hospitals.

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