Identify QuikTrip's Mission, Vision, And Values: You Are The

Identify Quiktrips Mission Vision And Values2you Are The Projec

1) Identify Quiktrips mission, vision, and values. 2)You are the project team that has been assigned to launch QuikTrip Kitchens across the Texas market. a) Using the Exhibit 3.1 on pages 42-43 in your text (the ebook only shows an abbreviated table, see the attached file for the complete exhibit) – Map QuikTrip’s Kitchen launch across the Texas market. b) What type of project approach will you use (pure, functional, matrix)? Why? c) Put together a simple GANTT chart using Excel, to show major milestones, and timelines (Minimum 10 milestones). d) Milestones should demonstrate critical path and dependencies. e) Identify three major risks you might face in the project. Expand on how you will limit or mitigate the risk. d) Consider Kotter's change process and winning the hearts and minds. Identify three major “change” issues will have to be addressed? Expand on how you will win the hearts and minds of the people that will be impacted by the change?

Paper For Above instruction

Introduction

QuikTrip is renowned for its customer-centric approach, quality service, and commitment to operational excellence. Its mission, vision, and values serve as guiding principles that underpin its strategic directions. The successful launch of QuikTrip Kitchens across the Texas market necessitates a comprehensive understanding of these core elements, effective project planning, risk management, and change management strategies.

Mission, Vision, and Values of QuikTrip

QuikTrip’s mission is to provide clean, friendly, and convenient service to its customers while maintaining high-quality standards. It emphasizes operational excellence and community involvement (QuikTrip, 2022). Its vision is to be the preferred convenience store and food provider, recognized for quality, innovation, and customer loyalty. Core values include integrity, respect, continuous improvement, teamwork, and social responsibility. These values foster a culture focused on customer satisfaction, employee engagement, and sustainable growth (QuikTrip, 2022).

Mapping the Kitchen Launch Using Exhibit 3.1

Applying the framework from Exhibit 3.1, the kitchen launch can be mapped across various phases such as initiation, planning, execution, and closing. In the Texas market, initial activities include site selection, supplier agreements, and compliance assessments. Subsequent phases involve design, staff training, marketing, and go-live events. Critical milestones include completing site audits, securing permits, installing kitchen infrastructure, staff onboarding, and the grand opening.

Project Approach Selection

The matrix project approach is most suitable for launching QuikTrip Kitchens because it combines functional expertise with project-specific goals, facilitating coordination between operations, supply chain, marketing, and construction teams. This approach promotes flexibility, efficient resource utilization, and rapid response to issues—key in a fast-paced retail environment (Kerzner, 2017). It enables the project team to balance strategic objectives with daily operational needs, ensuring a smooth rollout across multiple locations.

GANTT Chart and Milestones

A simple GANTT chart for the project would include the following ten major milestones:

  • 1. Completion of Market Analysis
  • 2. Site Selection Finalization
  • 3. Lease Agreements Signed
  • 4. Infrastructure Design Approved
  • 5. Construction and Setup Complete
  • 6. Staff Recruitment and Training
  • 7. Marketing Campaign Launch
  • 8. Equipment Installation and Testing
  • 9. Soft Opening / Trial Run
  • 10. Grand Opening Event

This timeline aligns dependencies such as infrastructure design preceding construction, and staff training occurring before the soft opening. Critical path elements include securing permits, completing construction, and staff readiness, as delays here will impact overall project success.

Risk Identification and Mitigation Strategies

Three major risks are:

  1. Delays in permitting and licensing: This can postpone construction and opening. To mitigate, proactive engagement with authorities and obtaining permits early can reduce delays.
  2. Supply chain disruptions: Delays in sourcing equipment or ingredients may hinder setup. Establishing multiple suppliers and holding buffer stocks can mitigate this risk.
  3. Staff turnover or training delays: Insufficient staffing or inadequate training can impact service quality. Implementing comprehensive training programs and retention incentives will address this concern.

Change Management Using Kotter’s Model

Adapting Kotter’s 8-step change process ensures smooth adoption of QuikTrip Kitchens. The three major change issues include resistance to change among staff, operational realignment, and customer perception shifts.

To win hearts and minds, strategies include:

  • Communicating the vision clearly: Articulating how Kitchens improve service and growth prospects to foster buy-in.
  • Involving employees early: Engaging staff in planning and decision-making to reduce resistance and increase ownership.
  • Providing training and support: Ensuring staff are confident and capable with new processes, showcasing leadership’s commitment to their success.

Conclusion

The successful launch of QuikTrip Kitchens in Texas depends on aligning core organizational principles with meticulous project planning, risk management, and effective change leadership. Emphasizing stakeholder engagement and transparent communication will be vital in overcoming resistance and ensuring a smooth transition. Corporate culture anchored in QuikTrip’s mission, vision, and values provides a strong foundation for sustained success in this new venture.

References

  • Kerzner, H. (2017). Project Management: A Systems Approach to Planning, Scheduling, and Controlling. John Wiley & Sons.
  • QuikTrip. (2022). About Us. Retrieved from https://www.quiktrip.com/about
  • Kotter, J. P. (1996). Leading Change. Harvard Business Review Press.
  • PMI. (2017). A Guide to the Project Management Body of Knowledge (PMBOK® Guide). Project Management Institute.
  • Lock, D. (2020). Project Management. Gower Publishing.
  • Meredith, J. R., & Mantel, S. J. (2018). Project Management: A Managerial Approach. Wiley.
  • Schwalbe, K. (2018). Information Technology Project Management. Cengage Learning.
  • Meyer, C. (2014). The Culture Cycle: How to Shape the Unseen Force That Transforms Performance. FT Press.
  • Hiatt, J. (2006). ADKAR: A Model for Change in Business, Government, and Our Community. Prosci Research.
  • Williams, T. (2019). Modeling Complex Projects. John Wiley & Sons.

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