Individual Essay Deliverable: Each Student Will Compose A Sh
Individual Essaydeliverable Each Student Will Compose A Shor
Individual Essaydeliverable Each Student Will Compose A Shor
Individual Essay. Deliverable - Each student will compose a short, detailed and specific personalized essay, about 200 hundred words long, (less than one page), identifying why & what items that have been learned are useful in the current job if the student is employed, or a future job the student envisions. Relate the text/course material to life experiences and personalize it. (Don’t just generally summarize the functions from the text.)
Paper For Above instruction
In this personalized essay, I will reflect on the key concepts learned during the course and how they apply to my current or future employment. Currently, I work as a customer service representative, where effective communication and problem-solving are essential. The course material on active listening and interpersonal skills directly enhances my ability to understand customer needs and resolve issues efficiently. For example, understanding non-verbal cues and providing empathetic responses, taught in the course, help me de-escalate tense situations, leading to better customer satisfaction.
Looking ahead to my future career aspirations in management, the concepts of leadership and organizational behavior learned in this course are invaluable. They offer insights into motivating teams, managing conflicts, and fostering a positive work environment. Personally, I experienced the importance of motivation techniques when volunteering in a team project, where applying these principles improved team collaboration and productivity.
Overall, the knowledge gained in this course is directly applicable in real-life work scenarios, enhancing my communication, problem-solving, and leadership skills, and preparing me for future roles with greater responsibility.
References
- Robbins, S. P., & Judge, T. A. (2019). Organizational Behavior (18th ed.). Pearson.
- Goleman, D. (1998). Working with Emotional Intelligence. Bantam Books.
- Lussier, R. N., & Hendrickson, A. R. (2020). Human Relations in Organizations: Applications and Skill Building. SAGE Publications.
- Northouse, P. G. (2021). Leadership: Theory and Practice (8th ed.). Sage Publications.
- Carnegie, D. (1936). How to Win Friends and Influence People. Simon and Schuster.
- Yukl, G. (2012). Leadership in Organizations (8th ed.). Pearson.
- Robbins, S. P. (2001). Managing Organizational Change. Pearson.
- Hersey, P., & Blanchard, K. H. (1988). Management of Organizational Behavior: Utilizing Human Resources. Pearson.
- Covey, S. R. (1989). The 7 Habits of Highly Effective People. Free Press.
- Schein, E. H. (2010). Organizational Culture and Leadership (4th ed.). Jossey-Bass.