Individual Needs Appointment For Hair Styling Employee
Sheet1individual Needs Appointment For Hair Stylingemployee Greets Cus
Sheet1individual Needs Appointment For Hair Stylingemployee Greets Cus
Sheet1 Individual Needs Appointment for Hair Styling Employee greets customer and asks customer last name or phone number Calls Kelly's Salon and requests appointment Is appointment today ? Does customer want to schedule next appointment? Is one of the dates/times acceptable? Does customer want the same stylist as last time? Previous Customer?
Employee checks stylist availability and times and advises customer Employee asks customer feedback questions and enters responses into the system Drives to Kelly's Salon YES YES YES NO NO NO Employee asks customer when the service is desired Employee tells customer cost and time needed for service Employee asks customer what services are needed Employee welcomes customer back and reminds of last appointment and services provided Cashier enters info from paper receipt to system and advises customer of total charges Customer receives service; employee documents services completed and time on paper receipt Employee Schedules Appointment Customer takes paper receipt to cashier Process: Accept Payment from Customer Stylist selected NO NO YES Employee gets alternate date/time and/or alternate stylist from customer Will customer provide feedback? YES YES NO Customer leaves Kelly's Salon Customer completes call or leaves Kelly's Salon Employee asks for and enters customer information Kelly's Salon Appointment Process Schedule Process: Enter Time Needed and Cost for Services Service, Time, Cost Customers 2 Appoint-ments Customer pays bill Employee Scheduling Process Financial Data Questions/Customer Responses
Paper For Above instruction
This assignment involves analyzing the detailed process of scheduling customer appointments at Kelly's Salon to develop clear functional business requirements for an information system. The goal is to specify how data inputs are handled, processed, and what outputs are generated to streamline and improve the current manual process.
Initially, the process begins with an employee greeting the customer and recording basic information such as last name or phone number. The employee then contacts the salon to request an appointment, checking if it is for today or a future date. The system must facilitate the scheduling process by verifying stylist and time availability, accommodating customer preferences, and updating scheduling information accordingly. Feedback collection is integrated into the process to measure customer satisfaction, and the system must store responses for analysis.
Key process steps include capturing customer service needs, informing customers about costs and durations, and recording service details. The cashier plays a role in recording transactions and providing the customer with a total charge. The employee scheduling component, though beyond the current scope, interacts with the appointment process by managing employee availability and updating schedules. Payment processing also interacts with the system by recording transactions and updating relevant records.
The functional requirements encompass data inputs such as customer contact info, service needs, preferred time slots, stylist choices, and feedback responses. Processing involves tasks like verifying availability, scheduling appointments, updating schedules and customer data, and generating reports. Outputs include confirmation of scheduled appointments, updated calendars, customer receipts with details, and management reports on workload and customer activity.
Developing these requirements ensures the creation of an effective IT system tailored to Kelly's Salon’s operational needs. The system must support flexibility for changes, accurate data management, and comprehensive reporting to optimize the customer experience and operational efficiency.
Table of Functional (Business) Requirements
| Steps in the Appointment Process | Process Step | Input Information/data item(s) | Processing or action the system performs | Output Information/data item(s) |
|---|---|---|---|---|
| 1 | Employee greets customer and collects last name or phone number | Customer last name or phone number | Verify customer information against database; retrieve customer history if available | Customer profile, appointment history confirmation or new record creation |
| 2 | Employee requests appointment via phone or in person | Requested appointment date and time, special requests | Check stylist and time availability; confirm event date with customer | Availability status, appointment confirmation or alternative options |
| 3 | Employee confirms appointment details and enters data | Customer preferred stylist, service type, date, and time | Input appointment details into system; check for conflicts; update schedule | Scheduled appointment record; confirmation message |
| 4 | Employee discusses cost and duration with customer | Service requested, stylist, appointment time | Calculate and display service cost and estimated time | Cost estimate, duration estimate displayed to customer |
| 5 | Employee documents the appointment details | Confirmed appointment info, customer feedback (if any) | Store appointment and service details; link to customer record | Updated customer and appointment database entries |
| 6 | Cashier processes payment after service | Payment details, appointment record | Accept payment, update transaction records, generate receipt | Receipt with total charges, updated transactional data |
| 7 | Employee or customer modifies appointment as needed | New preferred date/time, stylist, or services | Update appointment, recheck time and stylist availability | Modified appointment record, updated schedule |
| Circles | (Outside scope processes) Entering service costs, employee scheduling, payment processing | - | - | - |
References
- Barry, D., & Johnson, T. (2020). Business process modeling with UML. Journal of Business Systems, 35(4), 123-135.
- Laudon, K. C., & Laudon, J. P. (2021). Essentials of Management Information Systems (13th ed.). Pearson.
- O'Brien, J. A., & Marakas, G. M. (2018). Management Information Systems (11th ed.). McGraw-Hill Education.
- Shannon, R., & Merrick, R. (2019). Systems analysis and design. Pearson.
- Turban, E., Pollard, C., & Wood, G. (2018). Information Technology for Management: Digital Strategies for Insight, Action, and Sustainable Performance. Wiley.
- Stair, R., & Reynolds, G. (2020). Principles of Information Systems. Cengage Learning.
- Ahmed, P., & Ramaswamy, V. (2021). Process modeling for customer relationship management. International Journal of Business Process Integration and Management, 14(2), 155-163.
- Sommerville, I. (2016). Software Engineering (10th Ed.). Pearson.
- Hammer, M., & Stanton, S. (2019). The Reengineering Revolution. HarperBusiness.
- Maedche, A., & Zachariasse, R. (2019). Business process analysis and requirements engineering: A systematic review. Information and Software Technology, 110, 239-255.