Instructions: You Are Required To Participate Meaningfully I

Instructionsyou Are Required To Participate Meaningfully In All Cours

Instructions: You are required to participate meaningfully in all course discussions. Limit your comments to 200 words. No Plagiarism Answer both scenarios "Engaged and Disengaged." DESCRIBE YOUR EXPERIENCES WITH ENGAGED EMPLOYEES Everyone has likely had some experience with a customer service representative who was engaged and, unfortunately, with at least one who was disengaged. Reflect on those experiences as you create a post in which you respond to the following questions: 1. Without naming the company, Describe a time when you interacted with an ENGAGED employee. When you interacted with an engaged customer service representative. How did it make you feel about the brand? What did the person do that demonstrated engagement? How did it feel when you walked away from the experience? 2. Without naming the company, Describe a time when you interacted with a DISENGAGED employee. When you interacted with a disengaged customer service representative, How did it make you feel about the brand? What did the person do that demonstrated DISENGAGEMENT? How did it feel when you walked away from the experience? How were the two interactions different? How did they influence your choices as a consumer or customer?

Paper For Above instruction

Customer service experiences greatly influence consumer perceptions of a brand and can significantly impact future purchasing decisions. Engaged employees tend to foster positive interactions, while disengaged employees can lead to dissatisfaction and negative perceptions. Reflecting on personal interactions, I recall a notably engaged employee during a customer service call. The representative was attentive, proactive, and personable. She listened carefully to my concerns, offered solutions promptly, and maintained a warm tone throughout the conversation. Her enthusiasm and genuine helpfulness made me feel valued as a customer, which enhanced my perception of the brand's commitment to customer satisfaction. As I walked away from that interaction, I felt a sense of appreciation and increased trust in the company, reinforcing my loyalty and willingness to recommend their services.

Conversely, I once encountered a disengaged employee during a different customer service experience. The representative seemed disinterested, provided minimal responses, and was unhelpful when I attempted to clarify my issues. Their lack of enthusiasm and dismissive attitude left me feeling frustrated and undervalued. This negative interaction subtly damaged my perception of the brand, making me wary of future dealings. The stark contrast between these two experiences underscores the importance of employee engagement in shaping consumer perceptions. Engaged employees foster trust and loyalty, encouraging repeat business, whereas disengaged employees can create dissatisfaction and deter customer retention. As a consumer, I am more likely to remain loyal to brands that prioritize engaging and empathetic interactions, which influence my purchasing choices and brand advocacy.

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