Introduction As A Reader: You Will Find That My Report Conta ✓ Solved

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Introductionas A Reader You Will Find That My Report Contains

As a reader, you will find that my report contains a summary of the arduous work and my journey in the COOP training at Holiday Inn Hotel in Yanbu, which operates under the famous Holiday Inn chain around the world. You will find me talking about the hotel vision and mission as well as the HR department where I trained as HR coordinator and how I contribute to solve the diversity conflict problem. At the end, you will find me listing the weaknesses I have experienced, the knowledge and skills that improved in me.

Holiday Inn Yanbu is a branch of the famous American brand that is a subsidiary of InterContinental Hotels Group. Yanbu's Holiday Inn was established in September 1981 by Hasan Abdulhadi Taher. The hotel vision is to position their name in the customer minds as the best 4-star hotels in Yanbu and around the world. Holiday Inn is looking forward to making a difference in the individuals lives they serve every day, by providing personalized service and a superior hospitality product and committing to the hotel strong moral system and actively participating in the community which is the hotel goal.

Different services were offered to the customers besides the accommodation in rooms and suites which are the business services, including equipped business conference and meeting rooms, health and fitness center with a fully-equipped gym and trained fitness instructors.

Roles and Responsibilities

I was trained at the HR department in Holiday Inn of Yanbu. This department is the same as any HR department that concerns about all procedures related to the workforce starting from attracting the employee to evaluating their performance. Also, the HR department is responsible for conducting the staff payroll and absence sheet, coordinating for employees' daily transportation. In addition, the HR is handling the staff relation issues in a confidential manner, including disciplinarians, grievances, and capability.

Using the Oasys system, working on governmental and insurance websites (muqeem, GOSI, and Bupa website) and organizing the employees files including their contracts are some of the tasks that I have performed as an HR coordinator. Also, I was responsible for collecting letters from other departments which needed the HR manager approval such as vacations and warnings.

One of the requirements to complete the COOP training program is to make a contribution in the workplace that I have trained in. So, I chose to improve the diversity management in the hotel as a contribution in order to utilize and manage diversity effectively without difficulties and obstacles in communication between all employees. Diversity in the workplace means having people together from different ethnic backgrounds, religions, and exchanging experience and knowledge. Sometimes diversity can also have a bad impact on the workplace and lead to misunderstandings and conflict between employees.

Contribution

Holiday Inn hotel is having a high rate of diversity in its staff. Multiple nationalities are working together under each department in the hotel. For example, the hotel has people coming from different countries including India, Pakistan, Egypt, Sudan, Nepal, Philippines, and more. As we know, having diversity in the workplace may lead to some problems that could affect productivity at the hotel. The addressed problem is lack of diversity management in the hotel which causes some barriers between the employees to work effectively.

At the hotel, the employees don't know each other's cultures, so what is okay for the Philippine supervisor is prohibited for an Indian employee. In addition, there are employees whose first language is not English, which creates a barrier for those who speak only English. Furthermore, there is hidden racism among the employees; for example, the Egyptian workers do not respect the employees who are not from Egypt. Also, there is a lot of conflict between the employees, and they have many complaints towards each other, and the complaints file may explode from the huge amount of paperwork. They are busy having disagreements rather than focusing on performing their jobs. Having such problems creates a huge gap between the employees, which will affect their productivity ultimately.

The solution for all these problems is to implement effective diversity management to make great use and positive impact on the Holiday Inn hotel. Having a process of organizing and controlling diversity in the workplace is much better than acting randomly with all these people coming from different backgrounds. The diversity management aims to create an attractive environment that is suitable for all employees. The suggested solution has many advantages; here are some of them:

  • Enhancing the interpersonal communications among employees.
  • Reducing the number of complaints.
  • Creating effective resolution of disputes.
  • Increasing fairness and equality in the workplace.
  • Increasing employees' productivity.
  • Achieving organization goals (high profits, high production, etc.).

Literature Review

Diversity Management historically has used four ways to integrate the workplace—equal employment opportunity legislation, affirmative action, valuing differences/awareness-based diversity training, and managing diversity efforts. Equal employment opportunity is a commitment not to discriminate in the workplace based on various categories protected by law (e.g., race, sex, religion, disability, age). Affirmative action is a federal regulation that places an obligation on public agencies and many other organizations that receive federal grants or contracts. Affirmative action has been highly controversial in the United States, and its effectiveness in creating a truly integrated workforce has been moderate.

Managing a culturally diverse workforce may include changes in various HRD and HRM programs and processes. HRD professionals must adapt current socialization, orientation, and career development processes to the needs of the new workforce. Training programs need to address all forms of workplace harassment. HRM professionals should consider adapting other policies (e.g., benefits) to meet the needs of the workforce, including daycare services, flex time, interpreters, and multilingual supervisors.

According to Robin Kramar, the concept of diversity management is understood in very different ways. Different understandings of the nature of decent diversity toggle between addressing singular individual attributes such as gender, race, age, and more inclusive sets of differences. According to this broader view, dimensions of diversity can refer to an extensive range of individual attributes, including sexual orientation, physical and mental abilities, as well extending to the interests of various external partners (Kramar, 2011).

The nature of the processes used to manage diversity will depend on the dimensions identified by an organization. Managers have created specific projects to address workforce diversity issues, known as "valuing differences programs," which aim to improve relational connections among employees and limit derogatory expressions of racism and sexism.

References

  • Holiday Inn Yanbu. (n.d.). Retrieved from [URL]
  • DeSimone, R. L., & Werner, J. M. (2012). HRD and Diversity: Diversity Training and Beyond: Summary. In Human Resource Development, 6th International ed. (p. 546). Mason, OH: South-Western.
  • Kramar, R. (2012). Diversity management in Australia: a mosaic of concepts, practice, and rhetoric. Asia Pacific Journal Of Human Resources, 50(2).
  • Highland, P. J. (2007). Diversity in the Workplace. In B. S. Kaliski (Ed.), Encyclopedia of Business and Finance (2nd ed., Vol. 1, pp. ). Detroit: Macmillan Reference USA.

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