Literature Narrative
Literature Narrative
There are many things change on our live. Each generation has a lot of things different from other generation.
From my first day attending in college, in TVTC which is Technical and Vocational Training Corporation. I see that and I helped myself to be literate in writing. until now, this feeling is getting bigger every semester. This feeling was not use in reality and I did not improve as I needed, which made writing boring to me. I belief that I could be better in the future. Also, the only way to be a good writer is to find an interesting topic to change from bad witer to good writer.
The problem is which we took from class as homework always boring topic so, that will not make me a better writer. For example, last assignment we get from class a good thing to write which is about literature narrative. Therefore, I realize after these years I can be a good writer by two ways. The first one is to find an interesting topic and I should know a new way to write because in our language we write in different way so I should find my own way in English.
ISFM-300 Case Study, Stage 3: IT Requirements Before you begin this assignment, be sure you: 1.
Have completed all previously assigned readings, particularly those assigned in Weeks 3 and 4 of the class. 2. Re-read the “Kelly's Salon Case Study" and the Stage 1 & 2 assignments, and review the “Walmart Example.â 3. Review Instructor feedback from previous assignment submissions. Purpose of this Assignment This assignment gives you the opportunity to apply your knowledge of the course concepts to develop IT requirements for a technology solution.
This assignment specifically addresses the following course outcomes to enable you to: · analyze internal and external business processes to identify information systems requirements · identify and plan IT solutions that meet business objectives Overview of IT Requirements for a System to Improve the Process at Kelly's Salon For your Case Study Stage 1 assignment, you performed a Five Forces Analysis and justified Kelly's chosen strategy for competitive advantage and the business process that she would like to improve through the application of technology. For your Stage 2 assignment, you identified the inputs, processing, and outputs of Kelly's selected business process. Those inputs, processing, and outputs form the functional (business) requirements for an IT system to improve the process.
In Stage 3, you will define the IT requirements by evaluating their applicability and importance in a new system to be implemented to improve the identified business process for Kelly's Salon. The requirements that are identified as relevant to the business process will form the IT (technical) requirements for a system. In evaluating and selecting an IT system, both the functional (business) requirements and the IT requirements need to be considered. The areas that need to be considered in developing the IT requirements are listed below in the Table of IT Requirements. Depending on the specific process being improved and the data it uses, the areas listed will vary in both relevance and importance.
For example, in a system to handle applications for Social Security, security and privacy are extremely important; but for a system to list what movies are being shown, privacy is not applicable at all. Your analysis must relate to the process Kelly seeks to improve. When both the functional (business) and technical (IT) requirements are identified, the system requirements are complete enough that you can then begin looking for a specific solution to meet the needs of Kelly's Salon. Researching and finding an appropriate system to improve the process at Kelly's Salon will be done in Stage 4. Analysis of IT Requirements: · IT Requirement: The areas to be considered are listed in the table.
Be sure to research each term to ensure understanding as to whether and how it would apply to the Kelly's Salon process being improved and the data it uses. A table of sources of the definitions of the requirements is provided below to assist you. Be sure you use a definition that applies to IT and this assignment, and not a generic definition of the term. · Rankings: High/Medium/Low Importance or Relevance or Not Applicable (N/A): You will rank each requirement as to how important or relevant it is to the process being improved and the data it uses. Each will be ranked as High, Medium or Low, or Not Applicable to the process and its data. · Explanation of Ranking: Using the definition of the term you researched and the ranking you selected, provide an explanation and tell how this requirement applies to the Kelly's Salon process and the data it uses, or why it does not apply.
All requirements must be ranked and a thorough explanation that demonstrates understanding of the topic must be provided. Please note that even N/A items require an explanation. A minimum of three good sentences should be used for each explanation. The responses that you enter into the table for each requirement must be aligned to the specific business process to be improved and the data it uses, and must be appropriate to the Kelly's Salon business. Be sure to consider the type of data (inputs and outputs – from Stage 2) that the system will handle as you determine the applicability and importance of each consideration.
If a requirement is not relevant to the process, mark it "N/A." Remember to provide a thorough explanation for every item under consideration, including those marked N/A. Do not try to create a reason if there is none, but carefully analyze each requirement and determine whether it applies and how. Explanations must provide enough information to convey the reasoning behind the ranking and to demonstrate that you understand the requirement. DO NOT copy definitions into the table; use your own words to explain the terms. Example: If the process to be improved is the method for customers to use to pay for their haircuts or salon visits, then for the requirement of Usability, the following might be entered.
Note the thorough explanation of the ranking that demonstrates an understanding of usability. Requirement High/Medium/Low Importance or Relevance or Not Applicable (N/A) Explanation for Ranking Usability High Since the customers will use a system to make their payments, it must be easy to understand and easy to use. It would be inappropriate to require any training for customers. If it is too complicated, customers will not use it. In addition, front desk staff should be able to easily learn the system without extensive training.
That is an entry level job with frequent turnover.so having a system that is intuitive and easy to navigate is critical. Course Resources (for Weeks 1-5) Where to find the definitions of IT Requirements 1 Usability System Quality Attributes (Week Maintainability System Quality Attributes (Week Scalability System Quality Attributes (Week Reliability System Quality Attributes (Week Availability System Quality Attributes (Week Performance System Quality Attributes (Week Security System Quality Attributes (Week Data Accuracy Characteristics of Data Quality (Week Data Completeness Characteristics of Data Quality (Week Authentication Chapter 6 (Week Enterprise Systems (ERP, CRM, SCM) Chapter 3 (Week 3), various Week Networks Chapter 5 (Week Database Chapter 4 (Week Data Warehouse Chapter 4 (Week Data Mining Chapter 4 (Week Business Intelligence Chapter 4 (Week Decision Support System Chapter 7 (Week Business-to-Business eCommerce Various readings (Week Business-to-Consumer eCommerce Various readings (Week 2) Assignment: Kelly's Salon Stage 3: Create a document that includes: I.
Introduction At the top of your paper, show the generic strategy for competitive advantage that Kelly selected and the business process she has chosen to improve (see the Stage 1 assignment), using the following format: Generic Strategy for Competitive Advantage: xxxxxxx (just name the strategy) Business Process to Be Improved: xxxxxxxxx (just name the process) II. Table of IT Requirements · Copy the table below into your paper. · Rank each requirement as High, Medium or Low in Importance/Relevance or Not Applicable (N/A) to a system to improve the process, · Explain each ranking, as described in the table, including explanations for N/A. · Definitions of the IT requirements are listed in Course Resources table above.
IT Requirement Importance/ Relevance High, Medium, Low, or Not Applicable (N/A) Explanation for Ranking (Write a minimum of 3 good sentences for each; both the process to be improved and the case study should be mentioned in each explanation; the data used in the process should be included in the explanation where applicable.) 1 Usability 2 Maintainability 3 Scalability 4 Reliability 5 Availability 6 Performance 7 Security 8 Data Accuracy 9 Data Completeness 10 Authentication 11 Enterprise Systems (ERP, CRM, SCM) 12 Networks 13 Database 14 Data Warehouse 15 Data Mining 16 Business Intelligence 17 Decision Support System 18 Business-to-Business eCommerce 19 Business-to-Consumer eCommerce Formatting: For academic writing, the writer is expected to write in the third person.
In third person, the writer avoids the pronouns I, we, my, and our. This method is very helpful for academic writing, a form in which facts, not opinion, drive the tone of the text. Writing in the third person allows the writer to come across as unbiased and thus more informed. This method is very helpful for academic writing, a form in which facts, not opinion, drive the tone of the text. This method is very helpful for academic writing, a form in which facts, not opinion, drive the tone of the text.
Paper For Above instruction
Introduction
Kelly's selected generic strategy for gaining a competitive advantage is Differentiation, which focuses on offering unique services and services that distinguish her salon from competitors. The process Kelly aims to improve is the appointment scheduling and customer management process. This process involves recording client appointments, managing staff schedules, and processing customer information efficiently. Improving this process with a robust IT system can streamline operations, enhance customer satisfaction, and provide better data insights.
Table of IT Requirements
| IT Requirement | Importance/Relevance | Explanation for Ranking |
|---|---|---|
| Usability | High | In the context of Kelly’s salon, usability is critical because both staff and customers interact with the appointment and customer management system. An intuitive, easy-to-navigate system reduces training time for staff and minimizes errors. Because clients also may book appointments online, ensuring it is simple and straightforward enhances user experience and encourages repeat business, directly supporting Kelly's differentiation strategy. |
| Maintainability | Medium | The salon's IT system requires ongoing updates and maintenance to remain effective and secure. A maintainable system allows quick adaptation to new services or promotional campaigns without significant downtime. While less critical daily, maintainability is essential for long-term operational stability, impacting customer satisfaction and operational efficiency. |
| Scalability | High | As Kelly's salon grows, the IT system must accommodate increased appointment bookings, customer data, and staff members. A scalable system ensures the salon can expand services, locations, or introduce new features without overhauling the existing infrastructure. Scalability supports Kelly’s competitive strategy by allowing flexible growth while maintaining seamless service delivery. |
| Reliability | High | For smooth daily operations, the appointment scheduling system must be dependable. Downtime or errors could lead to lost appointments, customer dissatisfaction, and potential revenue loss. Reliability ensures consistent performance, which is vital for both customer trust and operational efficiency in the salon environment. |
| Availability | High | The system must be available during business hours and accessible remotely, enabling staff and clients to manage appointments flexibly. High availability minimizes disruptions, especially during peak hours when appointment changes are frequent. Ensuring continuous system access directly affects customer satisfaction and operational continuity. |
| Performance | Medium | The system should process transactions quickly and handle multiple users simultaneously, especially during busy periods. Poor performance causes delays, inconvenience, and frustration among staff and clients. Adequate performance ensures efficiency and a positive customer experience, aligning with Kelly’s strategy of providing high-quality, differentiated services. |
| Security | High | Protecting customer data and payment information is crucial, especially with online bookings. Security measures prevent unauthorized access, data breaches, and comply with privacy regulations. For Kelly's salon, strong security supports trust and maintains reputation, which are paramount for a differentiation strategy. |
| Data Accuracy | High | Accurate data in appointments, customer information, and staff schedules is vital for smooth operations. Errors can lead to double bookings or customer dissatisfaction. High data accuracy ensures service reliability and operational efficiency in Kelly's salon. |
| Data Completeness | Medium | Comprehensive data collection ensures all necessary customer and appointment details are captured. This completeness supports better business decisions and personalized customer service. While not as critical as accuracy, it still impacts operational effectiveness. |
| Authentication | High | Authentication ensures only authorized staff and clients access sensitive information. Proper authentication protocols prevent misuse and protect customer privacy. This requirement is integral to security and legal compliance, supporting Kelly's differentiation through trustworthy service. |
| Enterprise Systems (ERP, CRM, SCM) | Low | While integration with broader enterprise systems can enhance data sharing, it is not immediately necessary for the appointment process. Kelly’s focus is on improving customer and scheduling systems, so enterprise-level integration is less relevant at this stage. |
| Networks | High | Reliable network connectivity is essential for online booking, system access, and data synchronization across devices. Network issues could disrupt appointments and cause customer dissatisfaction. Strong network infrastructure supports operational efficiency and customer service quality. |
| Database | High | A robust database stores all appointment, customer, and staff data securely and efficiently. It enables quick retrieval and updates, which are vital for appointment scheduling and customer management. A well-maintained database underpins the reliability and security of the IT system. |
| Data Warehouse | Low | A Data Warehouse consolidates data for analysis but is not immediately necessary for day-to-day operations of appointment scheduling. This requirement might be relevant as the business scales or seeks detailed analytics for strategic planning. |
| Data Mining | Low | Data mining involves analyzing large datasets for insights, which may be useful for marketing or business growth strategies but is not directly required for the core appointment system. Therefore, its relevance is limited at this phase. |
| Business Intelligence | Low | Business Intelligence tools help make strategic decisions based on data analytics. While useful for overall business performance monitoring, they are not critical for the immediate improvement of appointment processes. |
| Decision Support System | Low | A decision support system may assist in strategic planning but does not directly influence the appointment scheduling process. Its relevance to Kelly's process is minimal at this stage. |
| Business-to-Business eCommerce | Not Applicable | Since Kelly's salon primarily interacts directly with customers and staff, B2B eCommerce does not have a role in the appointment management process. |
| Business-to-Consumer eCommerce | High | Online appointment booking is a critical part of customer engagement and service differentiation. Enabling clients to book appointments via the website or app enhances convenience and supports Kelly's differentiation strategy. |
Conclusion
In conclusion, the development of a comprehensive IT system for Kelly’s salon must prioritize usability, security, reliability, and accessibility to align with her differentiation strategy. The system should be scalable to support future growth, maintainable to adapt to new needs, and capable of supporting online booking to enhance customer experience. By meticulously evaluating the relevance and importance of these IT requirements, Kelly can implement a tailored solution that optimizes her operational efficiency and strengthens her competitive position in the salon industry.
References
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