Looking To The Future: Choose The Best Organization Structur

Looking To The Future Choose The Best Organization Structure For A Th

Looking to the future, choose the best organization structure for a theme park, a 50-room resort, a mid-priced Italian restaurant, an economy 100-room hotel, and a 3000-room casino hotel. Explain why the chosen structure is the most appropriate for each of those hospitality operations. Write a minimum of 200 words for each response, citing credible sources including course textbooks in APA format. Include a title page, margins, header, double spacing, and hanging indentation for uploaded assignments. For APA questions, refer to the APA Guidelines in the Student Resources.

Paper For Above instruction

Choosing the most appropriate organizational structure for various hospitality establishments is vital for aligning operational efficiency, customer satisfaction, and strategic growth. Different hospitality operations demand tailored organizational designs that suit their size, service complexity, and customer expectations. This paper discusses the optimal organizational structures for a theme park, a 50-room resort, a mid-priced Italian restaurant, an economy 100-room hotel, and a 3000-room casino hotel, providing explanations for each.

Theme Park: Matrix Organizational Structure

A theme park is a complex, multifaceted operation that includes entertainment, food and beverage, retail, maintenance, and safety departments. Given the extensive scope and the need for flexibility in response to seasonal fluctuations and diverse visitor needs, a matrix organizational structure is most suitable. This structure combines functional and project-based lines, facilitating effective coordination among various departments (Daft, 2016). For example, a project team for a new attraction can coordinate with marketing, safety, and operations simultaneously, ensuring agility and innovation. The matrix structure enhances communication, improves resource sharing, and fosters specialization, which is essential for large-scale, dynamic venues like theme parks.

50-Room Resort: Functional Organizational Structure

A small resort with about 50 rooms benefits from a functional organizational structure that groups staff based on specialized functions such as front desk, housekeeping, food service, and maintenance (Blocher et al., 2019). This setup simplifies management, clarifies roles, and streamlines operations, which are critical for delivering personalized service in a boutique resort setting. It allows for clear accountability and efficiency, making it easier to train staff and maintain high service standards. This structure is advantageous for resource allocation and cost control, vital in a smaller operation competing in a hospitality market.

Mid-Priced Italian Restaurant: Divisional Organization

For a mid-priced Italian restaurant, a divisional organizational structure based on product or service lines enhances focus and accountability. Each division might oversee specific menu categories, customer segments, or service styles, enabling tailored marketing and menu development (Namasivayam & Heather, 2014). This structure facilitates quick decision-making and responsiveness to customer preferences, critical for a restaurant aiming to maintain quality and competitive pricing. It promotes innovation within each division while maintaining overall brand standards.

100-Room Economy Hotel: Hierarchical Organizational Structure

An economy hotel with 100 rooms should implement a hierarchical structure to ensure operational control and cost efficiency (Ivanov & Webster, 2017). This traditional, pyramid-like structure concentrates decision-making at the top, with clear lines of authority and standardized procedures. Such a setup is suitable for streamlining operations, controlling costs, and maintaining consistency across service delivery, which are crucial in budget accommodations. It also simplifies staff supervision and training, ensuring reliable service at competitive prices.

3000-Room Casino Hotel: Multidivisional Structure

A large casino hotel featuring 3000 rooms requires a multidivisional structure that segments operations into distinct divisions such as gaming, hospitality, entertainment, and hospitality services. Each division operates semi-autonomously, focusing on its strategic goals while aligning with the overall corporate strategy (Kimes, 2011). This structure supports specialization, scalable growth, and rapid response to market changes, which are essential in the highly competitive and volatile casino industry. It also facilitates diversification and risk management by compartmentalizing functions.

Conclusion

Selecting the appropriate organizational structure depends on the size, scope, and operational complexity of hospitality businesses. A matrix structure suits dynamic environments like theme parks, whereas functional, divisional, hierarchical, and multidivisional structures serve smaller, specialized, or large-scale operations respectively. Understanding these structures enables hospitality managers to optimize performance, improve guest experiences, and adapt to future challenges.

References

  • Blocher, E., Stout, D. E., Juras, P., & Cokins, G. (2019). Cost management: A strategic emphasis. McGraw-Hill Education.
  • Daft, R. L. (2016). Organization theory and design. Cengage Learning.
  • Ivanov, S., & Webster, C. (2017). Robots, artificial intelligence, and service automation in travel, tourism and hospitality. Journal of Tourism Futures, 3(2), 175-176.
  • Kimes, S. E. (2011). The future of hotel revenue management. Journal of Revenue and Pricing Management, 10(4), 322-327.
  • Namasivayam, K., & Heather, N. (2014). Hospitality Facilities Management and Design. Wiley.

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