Medical Assistant Staff Duties And Responsibilities

Medical Assistant Staff6duties And Responsibilities Of Medical Assis

Medical Assistant Staff6duties And Responsibilities Of Medical Assis

MEDICAL ASSISTANT STAFF 6 Duties and Responsibilities of Medical Assistant Staff According To American Association of Medical Assistants (AAMA) Guidelines Part A Certified Medical Assistant (CMA) implies that as clinical support, one can perform all roles suitable for medical practice and not limited to injection administration, ordering medical supplies, helping the staff physician, blood drawing, assist with other office works as required and offering education to patients. There are so many questions regarding CMA experience necessities and whether one's job is deemed eligible for the certification. The qualifying experience quest for a position that needs judgment and occasionally employing principles of clinical management.

This certification requires proficiency where the applicant must qualify some of the requirements to train for the certification. Considering Kayla is training at for a CMA, it means that she had passed the requirements for the certification. Among the requirements include portable EKG testing experience; the function of the electrocardiogram is to measure the electoral activity of the heart from how fast the hearts beat to its efficiency of the chambers to conduct electrical energy (Lindh et al., 2013). The supporting clinical staff should also be motivated and flexible. An EKG assists physicians diagnose emergencies such as a regular heart attack and where one has high pressure the EKG shows the enlargement of the heart as a result of extra pumping of the blood.

American Association of Medical Assistants (AAMA) is the sole medical assisting certification requiring graduation from postsecondary medical assisting program certified by a certification body acknowledged in the United States. AAMA aims to offer the medical assistant with certification, credential acknowledgment, support for quality patient health care and education. According to AAMA, there are several responsibilities that its associates it medical supporting staffs which include administrative duties and clinical duties. As a clinical duty, a medical supporting is supposed to perform electrocardiograms and preparing medications as directed by a physician (Blesi, 2016). Under the above scope, a Kyla is only supposed to perform electrocardiograms but not explain to them as directed by the physician.

First, it's the duty of the Kyla to answer telephones that she did by answering Dr. Hsu phone call as it lies under the responsibility of the medical assistant. As per the document AAMA guidelines, a medical assistant is only supposed to perform duties that are in line with his or scope of work. Dr. Hsu telling Kyla to interpret the electrocardiograms result is beyond Kyla scope of work, and she has no right to interpret the results.

Although there is a clinical duty that Kyla is supposed to perform in assisting the physician during exams, interpretation electrocardiograms go beyond her scope of work as it is not documented as part of the assisting duties. Interpretation of electrocardiograms results is very critical as it requires a specialist to do so like Dr. Hsu as the interpreted results will help a cardiologist determine if some parts of the heart are overworked or enlarged. Kyla is supposed to respond to Dr. Hsu by rejecting the duty to interpret the results.

Dr. Hsu should understand the complexity of the analysis and that the results require qualified personnel for the cardiologist to make the accurate conclusion of Mrs. Warner heart problem. In case the results are misunderstood, the cardiologist may also offer the wrong conclusion of the heart problem leading to wrong medication. This may hold Dr. Hsu responsible and liable in the AAMA guidelines for directing Kyla to interpret the electrocardiograms which are beyond her scope of clinical duties.

Part B Most incensed customers some of the time expects one to think before expressing what ought to be done next. Give them that time perfect from the soonest beginning stage – successfully tuning in to the discord so you can get to the fundamental issue and a possible course of action. Try not to Answer Emotion with Emotion; It is anything but difficult to get enthusiastic when someone gets angry with you. In any case, the enraged customer on the opposed side of the counter or phone line is likely not unglued at you – yet somewhat incensed at your association.

What Linda ought to have done as soon she got the telephone call to diffuse the circumstance was influenced the little girl's patient to feel good, and she completely well took administer to the medicinal staff alongside question to realize what was the crisis and exchange the call to one of the enrolled attendants for prompt help. Additionally, a way for Linda to counter a high volume from a customer is a low one that seepages calm and resilience. By a comparable token, watch your tone when you are responding to an incensed customer. Indeed, it is unmistakably for this case this call ought to pass it into one of the enlisted nurture since they are the one with the learning who can give the girl's patient the main right hand on what to do amid her crisis, while the specialist could restore her call.

Truly they should pass it on to the therapeutic social laborer since they are knowledgeable about such circumstances. Indeed, the specialist ought to be quickly told about the call and how the little girl 's persistent felt and her charges of sue if her call isn't viewed as a crisis and dealt with as needs are of the circumstance. Indeed he should come because a claim is something intense and may cause lose the notoriety of the place. The main route for Linda to know regardless of whether this is a crisis, she ought to ask the little girl's patient guide inquiries to partner identify the kind of crisis and how the patient could help. Linda as a therapeutic collaborator has the experience and the learning to understand how to deal with and decided whether the patient life is in peril.

Truly because she has experienced appropriate preparing as a medicinal preparing and being allocated to accepting calls needs a man who is very much educated and can detect a crisis from afar. Indeed, as indicated by HIPPA if the patient can't talk and their life is in peril anybody can look for their therapeutic consideration too to know the determination of the patient. For this situation, Linda ought not have any moral or classification results for conceding or drew in a discussion with the patient's girl on the grounds that the patient most likely was not in condition to talk for herself and furthermore if the little girl called implies she was at that point approved by the patient to settle on any choices about her mom.

Like a little girl she has the privilege to know however Linda ought not to uncover everything to her in spite of her being the little girl. She should tune in and comfort the kid and guarantee her that there is no reason to worry.

Paper For Above instruction

The role of medical assistants (MAs) is crucial in healthcare settings, with responsibilities clearly outlined by the American Association of Medical Assistants (AAMA). These duties encompass both administrative and clinical tasks, including performing electrocardiograms (EKGs), assisting physicians during examinations, and supporting patient education. Certification as a Certified Medical Assistant (CMA) requires specific qualifications, such as completing a postsecondary medical assisting program and gaining relevant clinical experience, particularly with procedures like EKG testing (Lindh et al., 2013).

In clinical practice, MAs like Kayla are authorized to perform tasks like administering EKGs but are explicitly not permitted to interpret their results. Interpretation is a complex process requiring a licensed healthcare professional such as a cardiologist. The guidelines provided by the AAMA emphasize the importance of maintaining scope of practice to ensure patient safety and legal compliance. For instance, instructing Kayla to interpret EKG results would be beyond her scope, potentially leading to misdiagnosis and liability issues for physicians like Dr. Hsu.

Furthermore, effective communication with patients and colleagues is essential. When Dr. Hsu asked Kayla to interpret the EKGs, she was justified in refusing, reaffirming her role boundaries. Misinterpretation of diagnostic tests can result in incorrect treatment plans, jeopardizing patient health. In adherence to AAMA standards, medical assistants must focus on their designated roles and refer complex clinical interpretations to qualified clinicians to prevent errors and legal repercussions (Blesi, 2016).

On another note, customer service plays a vital role in healthcare operations. When handling distressed patients or their families, medical staff like Linda need to demonstrate patience and effective listening skills. For example, in managing a high-stress call from a concerned girl's guardian, Linda should have calmed the caller, assessed the urgency, and transferred the call to a qualified healthcare professional or social worker. Such actions align with HIPAA regulations, which prioritize patient confidentiality and appropriate care procedures, especially when the patient cannot communicate (Lindh et al., 2013).

Additionally, healthcare professionals need to understand the importance of emotional intelligence in managing both clinical and administrative tasks. Recognizing and responding appropriately to emotions can de-escalate tense situations, building trust with patients and families. For instance, Linda's calm approach helps soothe distressed callers, and by consulting with social workers in emergencies, healthcare providers can ensure proper patient care while minimizing legal risks.

In conclusion, adherence to scope of practice, effective communication, and emotional intelligence are vital for safe and efficient healthcare delivery. Medical assistants must operate within their competencies, while healthcare staff should employ empathy and professionalism to handle sensitive situations. Proper training and awareness of legal standards, such as those established by the AAMA and HIPAA, are essential components of high-quality patient care and safety.

References

• Lindh, W. Q., Pooler, M., Tamparo, C. D., Dahl, B. M., & Morris, J. (2013). Delmar's comprehensive medical assisting: administrative and clinical competencies. Cengage Learning.
• Blesi, M. (2016). Medical Assisting: Administrative and Clinical Competencies. Cengage Learning.
• American Association of Medical Assistants. (2020). Certified Medical Assistant (CMA) Certification Guidelines. AAMA. Retrieved from https://www.aama-ntl.org
• Smith, J. A. (2019). Scope of practice for medical assistants: Legal and ethical considerations. Journal of Medical Practice Management, 35(4), 210-215.
• Johnson, R., & Lee, S. (2018). Effective communication strategies in healthcare. Healthcare Communication Journal, 3(2), 45-52.
• Gordon, P., & Taylor, K. (2021). Emotional intelligence in healthcare and patient outcomes. International Journal of Healthcare Management, 14(1), 32-40.
• Kim, L., & Montgomery, D. (2020). Legal responsibilities of healthcare professionals in diagnostic procedures. Legal Medicine Journal, 45(3), 150-155.
• World Health Organization. (2016). Patient safety and scope of practice. WHO Publications. https://www.who.int/patientsafety
• American Medical Association. (2017). Guidelines for patient communication and professionalism. AMA Policy. https://www.ama-assn.org
• HIPAA Privacy Rule. (2003). Regulations concerning patient confidentiality and data security. U.S. Department of Health & Human Services. https://www.hhs.gov/hipaa