Need Assistance On An Online Computer Course I Took At Ashwo

Need Assistance On A Online Computer Course I Took At Ashworth Collge

Need assistance on a online Computer course I took at Ashworth Collge (total of 40 questions). As you can see, I took the test and didnt pass. I got score 50 out of a 100. I need a Computer wiz to help me find the CORRECT answers for the questions I got wrong. Basically I need help with 20 questions that I didnt get right...

Paper For Above instruction

The task involves reviewing and answering a series of multiple-choice questions related to Microsoft Office applications, email security, document editing, and basic computer operations. The goal is to identify correct responses to improve understanding and performance on the course assessment. This requires a blend of theoretical knowledge and practical application of software functions such as Word, Excel, PowerPoint, Outlook, and general computer security practices. Through detailed analysis and application of best practices, the answers aim to address misconceptions, clarify procedures, and provide effective solutions for common issues encountered in office productivity tools and email management.

Corrected Answers and Explanations

1. Question 1: Your users are calling the help desk, complaining that they are constantly losing work they have done on a document in Word. How can you alleviate this with certainty? Answer: B. Have them select “Save AutoRecover Information” every 10 minutes in Options.

   This setting ensures automatic recovery information is saved periodically, reducing data loss in case of crashes.

2. Question 2: A user calls your help desk and says that he is trying to configure his Word document so that the text within his paragraphs is stretched from the left margin to the right margin. What is your advice? Answer: C. Tell him to click the Justify icon on the Home Ribbon.

   Justify aligns the text to both the left and right margins, creating a clean block of text.

3. Question 3: Your boss informs you that one of the employees you supervise is under review. She wants you to send him copies of all emails you send to them without them knowing. How do you do this? Answer: B. Blind-copy her on all emails to that employee.

   BCC (Blind Carbon Copy) allows copying an email recipient discreetly.

4. Question 4: Your boss has asked you to edit a document she just created. You want to be able to make suggestions to the document without directly altering any of the text your boss has written. How do you do this? Answer: B. Insert comments into the document.

   Using comments preserves original text and allows suggestions or notes.

5. Question 5: You are writing up a contract agreement for a new work assignment. You want to create the document so that the client cannot alter it. How can you do this? Answer: C. Save it as a PDF file.

   PDFs are usually read-only and prevent editing unless explicitly enabled.

6. Question 6: What happens when you click “Reply All” for an email? Answer: D. An email will be sent to all recipients of the email.

   This includes everyone who received the original message, including the sender and all recipients.

7. Question 7: An employee is setting up an Outlook email account and asks what to put for the incoming mail server. Answer: A. The fully qualified domain name of the mail server.

   This is the standard required information for configuring email servers.

8. Question 8: What type of Microsoft Server serves as an email server? Answer: C. Exchange 2013.

   Microsoft Exchange Server is designed specifically for email hosting and management.

9. Question 9: Your daughter is trying to send a video file to her friends, but emails are being returned. What do you tell her? Answer: B. Tell her to upload the file to a cloud drive and email the link to everyone.

   Large files are more effectively shared via cloud storage links rather than email attachments.

10. Question 10: Your boss wants to edit a PDF made a year ago. Which of the selections below will not allow him to edit the file? Answer: A. Word 2010.

    Word 2010 cannot directly edit PDF files; specialized tools like Adobe Acrobat or Nuance PDF are needed for editing PDFs.

11. Question 11: How is Office 365 different from Windows Live Office? Answer: B. Office 365 costs a monthly subscription fee.

    Office 365 is subscription-based, whereas Windows Live was a free online service.

12. Question 12: You are training your employees on how to save documents in Word 2013. What menu path do you tell them to use? Answer: C. File, Save.

    The 'File' menu contains the 'Save' option essential for saving documents.

13. Question 13: Your friend wants to automatically input his contact information into emails. What do you tell him? Answer: C. Create a default signature for all emails.

    Signatures automatically include contact info in outgoing emails.

14. Question 14: Your sister created bullet points but cannot stop creating more. What is her issue? Answer: Not provided in options; typically she needs to turn off bullet list mode or press Enter twice to exit the list.
15. Question 15: Your boss wants to disable Macro settings in Word 2013. How? Answer: A. File, Options, Trust Center, Macro Settings “Disable all macros with notification”.

    This setting disables macros but notifies the user.

16. Question 16: She wants to buy a non-subscription version of Office for Word, Excel, and Outlook at the lowest price. Answer: A. Office Home and Student.

    This version is one-time purchase suitable for basic applications.

17. Question 17: When should you use a template in Word 2013? Answer: D. When you want to create a document from a ready-made design.

    Templates provide pre-designed document formats.

18. Question 18: To change company names throughout a Word document, what is the easiest way? Answer: D. Click the Replace command on the Home tab ribbon.

    The ‘Replace’ feature efficiently updates multiple instances.

19. Question 19: A start-up considers Windows Live for email. What is a major limitation? Answer: D. Windows Live has limited Exchange Server integration.

    Windows Live lacks advanced server integration features needed for enterprise use.

20. Question 20: Someone cannot find their document after opening a second one. How can you help? Answer: D. Tell her to right-click on the Word icon in the taskbar and select the document.

    This offers quick access to open documents.