Organizational Climate Salvador Flores Iidaryl Morris MGT 31

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Organizational Climate Salvador Flores III Daryl Morris MGT 312 August 21, 2016 Nora Gonzalez Organizational Climate Airbnb is a fairly new company that is growing really fast. This “newbie has smoked the competition with it’s ‘amazing people, vibrant workplace and unbeatable culture.’ The San Francisco-based room rental service also earned top marks for its ‘great leadership,’ ‘diverse workforce’ and ‘friendly coworkers" (The Top Ten Companies to Work for in 2016). This company is the one that our group chose due to its demonstrating positive organizational behavior through relationships with the government to the users communicating within the application virtual community. Airbnb and Uber are together inventing a new organizational form: platforms that are firm-market hybrids, supplying branded service offerings without actually employing the providers or owning the assets used in provision.

Each has raised massive amounts of venture capital, sustaining a market capitalization in the double-digit billions while facing tremendous pushback from regulators and incumbent stakeholders. Each has invested heavily in government relations, hiring high-profile D.C. veterans David Plouffe (Uber) and David Hantman (Airbnb). Both are market leaders in what they do, spawning brands that have already permeated the cultural dialog. We Airbnb when we travel, we Uber to our business meetings, and countless new ventures aspire to be the Airbnb or the Uber of their respective categories. Airbnb facilitates host groups for knowledge sharing, integrated into a host application that also embeds hospitality standards and guidelines, as well as standalone meetups for hosts to exchange information.

This organization does encourage positive Organizational Behavior throughout its entire business plan. The idea of this business is for people looking for accommodations or places to stay rather than going to a hotel to be able to book an, “apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 34,000 cities and 191 countries” (About Us-Airbnb). Without Organizational Behavior a business of this type would not exist, because every person who uses this service has a schedule. In order to adhere to the schedule and ensure that the plans and needs are met organization is key.

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Organizational climate plays a crucial role in shaping the behavior, attitudes, and overall functioning of a company. In the case of Airbnb, its organizational climate has been instrumental in its rapid growth and success. The positive culture, emphasis on innovation, diversity, and strong leadership contribute significantly to employee engagement and customer satisfaction, which are vital for a platform-based service model.

Airbnb’s organizational climate fosters a sense of community and shared purpose among its employees and hosts. By emphasizing values such as inclusivity, flexibility, and customer-centricity, Airbnb creates an environment that encourages positive organizational behavior. This is particularly evident in its approach to relationships with governmental entities and its virtual community of users and hosts. The company’s strategic investments in government relations, hiring experienced professionals like David Plouffe and David Hantman, demonstrate its proactive efforts to navigate complex regulatory landscapes while maintaining its innovative edge (Entis, 2016).

The organization's climate is characterized by transparency and open communication, which are essential for a platform that relies heavily on trust and user interaction. Airbnb’s internal environment promotes collaboration, diversity, and adaptability—traits that help it evolve quickly and respond effectively to market and regulatory challenges. Such a climate encourages employees and hosts to embody organizational values, leading to behaviors that reinforce the company's reputation and growth (Luthans, 2011).

Moreover, Airbnb’s inclusive culture extends to its external community of hosts and users, fostering a sense of shared purpose that aligns with the company’s goal of providing unique travel experiences worldwide. This positive organizational climate inspires innovation, accountability, and resilience, which are critical in a fast-paced, disrupted industry heavily influenced by regulatory pressures and competition from traditional hospitality providers (Schein, 2010).

In conclusion, Airbnb’s organizational climate demonstrates the importance of cultivating a positive internal environment to support strategic objectives and adapt to external challenges. Its emphasis on community, innovation, diversity, and proactive government relations exemplifies how organizations can thrive by fostering positive organizational behavior, creating a competitive advantage in the global marketplace.

References

• Entis, L. (2016). How Airbnb Built Its Culture of Trust. Entrepreneur. Retrieved from https://www.entrepreneur.com/article/278209
• Luthans, F. (2011). Organizational Behavior (12th ed.). McGraw-Hill Education.
• Schein, E. H. (2010). Organizational Culture and Leadership (4th ed.). Jossey-Bass.
• Gordon, J. R., & DiTomaso, N. (2013). Predicting Corporate Performance from Organizational Culture. Journal of Management Studies, 3(4), 393–410.
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• Kotter, J. P. (2012). Leading Change. Harvard Business Review Press.
• Hofstede, G. (2001). Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations. Sage Publications.
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• Denison, D. R. (1996). What Is the Difference Between Organizational Culture and Organizational Climate? A Native's Point of View. The Journal of Applied Behavioral Science, 32(4), 481–493.