Performance Improvement Plan Guest Review

Performance Improvement Plan Guest Reviewsiscom386 Version 43universi

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Restate the remaining instructions as the assignment prompt, which is to write an academic paper addressing the cleaned prompt.

Paper For Above instruction

Write a comprehensive academic paper approximately 1000 words analyzing the guest reviews of Hotel XYZ. Your paper should explore the key themes, strengths, and areas of improvement highlighted in the reviews. Discuss the aspects of the hotel that contributed to guest satisfaction, such as decor, amenities, and service quality, as well as the recurring complaints or suggestions for enhancement, like TV channel selection, room lighting, or food quality. Incorporate scholarly sources on hospitality management and customer satisfaction to support your analysis. Use in-text citations where appropriate and include a references list at the end, containing at least 10 credible sources such as peer-reviewed articles, industry reports, and reputable hospitality websites. Your paper should present a well-structured introduction, a detailed body discussing the review themes with supporting evidence, and a thoughtful conclusion summarizing key findings and recommendations for the hotel to improve guest experiences.

References

  • Baker, M. A., & Crompton, J. L. (2000). Quality, satisfaction and behavioral intentions. Annals of Tourism Research, 27(3), 785-804.
  • Chen, C., & Chen, S. (2010). Guest satisfaction and hotel service quality. International Journal of Contemporary Hospitality Management, 22(4), 557-577.
  • Hmieleski, K. M., & Corbett, A. C. (2008). The nature of creative action in new venture development. Journal of Business Venturing, 23(2), 109-123.
  • Li, X., & Hsu, C. H. (2014). Understanding hotel guest satisfaction: a review and future research directions. Tourism Management Perspectives, 9, 24-33.
  • Narayanasamy, M., & Jayaprakash, N. (2015). Service quality and customer satisfaction in the hospitality industry. International Journal of Hospitality and Tourism Administration, 16(4), 425-438.
  • Pizam, A., & Uriely, N. (2019). Customer satisfaction in hospitality: a critical review. Tourism Review, 74(3), 319-331.
  • Rahman, S., & Reynolds, D. (2003). Consumers' perceptions of service quality in retail banking. International Journal of Bank Marketing, 21(4), 174-183.
  • Yoo, B., & Donthu, N. (2001). Developing a scale to measure the perceived quality of a service. Journal of Service Research, 4(1), 26-43.
  • Zeithaml, V. A., Parasuraman, A., & Berry, L. L. (1990). Delivering quality service: Balancing customer perceptions and expectations. Simon and Schuster.
  • Kim, H., & Kim, J. (2020). Enhancing guest experience through hospitality innovation. Journal of Hospitality Marketing & Management, 29(7), 803-816.

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