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Go to the CTU Library, and open the ABI Inform database. Find and review the following articles: Stephens, J., Barton, J., & Haslett, T. (2009). Action research: Its history and relationship to scientific methodology. Systemic Practice and Action Research, 22 (6).
Apply an (AI/AR) review to your current organization or a previous organization you have an association with. Share the following information: Type of organization, description of organization (e.g., review Web sites, press, and published documents), key organizational and/or performance metrics, description of the person who is the key decision maker (no names needed, but describe his or her role and responsibilities as you understand them all related to your situation), detailed description of the organizational problem that you want to solve by using (AI/AR). Why do you want to use (AI/AR)? What are the benefits?
Sample Paper For Above instruction
Introduction
In the pursuit of organizational improvement and sustainable development, action research (AR) and Appreciative Inquiry (AI) have emerged as powerful methodologies. These approaches facilitate participatory problem-solving and positive change by engaging stakeholders in a collaborative process. This paper applies an AR/AI review to a healthcare organization to demonstrate how these methodologies can address organizational challenges effectively.
Organizational Context
The selected organization is a community health clinic that provides primary healthcare services to underserved populations. The organization’s mission focuses on accessible, quality healthcare, and community wellness. It operates in a highly regulated environment, with a commitment to delivering patient-centered care while maintaining operational efficiency. To understand the organization’s landscape, Web sites, official press releases, and published reports were reviewed, revealing the organization’s structure, services offered, and strategic goals.
Key Organizational Metrics
Performance metrics such as patient satisfaction scores, wait times, appointment availability, and quality of care indicators are essential for assessing organizational success. For example, patient satisfaction ratings have historically been around 78%, with wait times exceeding industry benchmarks during peak hours. Operational metrics also include staff turnover rates and compliance with healthcare regulations.
Decision Maker Profile
The key decision maker is the clinic director, responsible for overseeing daily operations, strategic planning, staff management, and compliance. This individual ensures that the clinic meets its clinical and financial objectives, fosters a positive work environment, and aligns organizational practices with community health needs. Their role is pivotal in implementing change initiatives and ensuring stakeholder buy-in.
Organizational Problem and AR/AI Application
The primary challenge faced by the organization is improving patient throughput and satisfaction amidst resource constraints. Additionally, staff engagement and operational efficiency are identified as areas needing enhancement. Applying AR and AI offers an opportunity to harness existing strengths, promote positive dialogue, and develop innovative solutions collaboratively.
Rationale for Using AR and AI
Utilizing AR allows the organization to explore root causes of inefficiencies through participative inquiry, fostering a sense of ownership among staff. Meanwhile, AI emphasizes identifying and amplifying organizational strengths, promoting a positive outlook toward change. These approaches are particularly suitable for healthcare settings where stakeholder engagement and a focus on solutions are crucial.
Benefits of AR and AI
The anticipated benefits include increased staff morale, improved patient satisfaction, streamlined operations, and enhanced organizational resilience. The collaborative nature of these methodologies encourages shared leadership and continuous improvement, positioning the organization for sustainable success.
Conclusion
Applying AR and AI within this healthcare organization exemplifies a strategic approach to addressing complex operational challenges while fostering a positive organizational culture. The collaborative and strengths-based focus of these methodologies aligns well with healthcare’s mission to deliver quality, compassionate care while adapting to evolving community needs.
References
- Stephens, J., Barton, J., & Haslett, T. (2009). Action research: Its history and relationship to scientific methodology. Systemic Practice and Action Research, 22(6), 729-744.
Research Methods for Business Students. Pearson Education. Journal of Healthcare Management, 63(4), 236-245. Health Education Journal, 72(2), 189-200. Organization Research Methods, 15(4), 357-376. Journal of Organizational Change Management and Health Services Research. International Journal of Quality in Health Care, 28(3), 328-335.