Please Respond To The Following According To The Textbook On
Please Respond To The Followingaccording To The Textbook One Of The
Please respond to the following: According to the textbook, one of the toughest problems in investigating systems requirements is ensuring that they are complete and comprehensive. Imagine that you are a systems analyst. Decide the primary way in which you would ensure that you secure the necessary information during an interview session with a client. Devise a plan for accommodating conflicting responses for the same procedure from two different people you interviewed.
Paper For Above instruction
In exploring the complex task of gathering comprehensive systems requirements, it is essential for a systems analyst to prioritize effective communication strategies during interview sessions. Achieving completeness and accuracy relies heavily on not only asking the right questions but also on ensuring that all relevant perspectives are captured. To this end, the primary method I would employ during an interview is active listening combined with precise documentation. By actively listening, I can clarify ambiguous points, probe deeper into responses, and confirm understanding in real-time, thereby minimizing the risk of missing critical details (Satzinger, Jackson, & Burd, 2015).
Active listening involves maintaining focus on the interviewee, observing non-verbal cues, and asking follow-up questions to elucidate vague answers. The use of open-ended questions encourages interviewees to elaborate, providing richer information (Syslo & Broderick, 2013). Additionally, I would record or take detailed notes during the interview, which I would review immediately afterward to verify accuracy and completeness. This approach ensures that the data collected aligns with the client's actual needs and expectations.
In managing conflicting responses from different interviewees regarding the same procedure, I would develop a structured plan rooted in validation and reconciliation. First, I would identify the areas of discrepancy and seek to understand the context behind each perspective. This involves conducting follow-up interviews or discussions with the involved parties to clarify their viewpoints and the reasoning behind their responses (Avison & Fitzgerald, 2006).
Second, I would analyze the conflicting responses by cross-referencing with existing documentation, system analysis artifacts, or observing actual procedures if possible. This triangulation helps determine which response more accurately reflects the procedural reality or whether a hybrid approach is appropriate (Lyytinen & Klein, 2010). If discrepancies persist, I would facilitate a meeting with the involved stakeholders to collaboratively agree on a unified understanding or to recognize multiple valid procedures that serve different scenarios.
Furthermore, documenting the discrepancies and the resolution process is critical. This transparency aids in maintaining an accurate requirements specification and provides traceability for future reference. It also fosters stakeholder consensus and ensures that the developed system accommodates multiple valid scenarios if necessary (Caviola, D’Ambrosio, & Bresciani, 2014).
In summary, ensuring comprehensive system requirements during interviews hinges on active listening and meticulous documentation. Addressing conflicting responses involves clarifying differences through follow-ups, cross-verification, stakeholder collaboration, and thorough documentation. These strategies help create a reliable and complete requirements specification, ultimately contributing to successful system development.
References
- Avison, D., & Fitzgerald, G. (2006). Information Systems Development: Methodologies, Techniques, and Tools (3rd ed.). McGraw-Hill Education.
- Caviola, L., D’Ambrosio, M., & Bresciani, P. (2014). Managing Requirements Conflicts in Software Development Projects. International Journal of Information Technology & Decision Making, 13(4), 629-652.
- Lyytinen, K., & Klein, H. K. (2010). The Challenges of Requirements Engineering in the Context of Global Software Development. Information Systems Journal, 20(4), 305–333.
- Satzinger, J. W., Jackson, R. B., & Burd, S. D. (2015). Systems Analysis and Design in a Changing World (7th edition). Cengage Learning.
- Syslo, J. R., & Broderick, R. (2013). Effective Techniques in Requirements Gathering for Information Systems. Information Technology and Management, 14(2), 125–137.