Project Deliverable 1: Project Plan Inception ✓ Solved

Project Deliverable 1: Project Plan Inception This assignment

This assignment consists of two (2) sections: a project introduction and a Gantt chart or project plan. You must submit both sections as separate files for the completion of this assignment. Additionally, you may create and/or assume all necessary assumptions needed for the completion of this assignment. You have been made the Chief Information Officer and Chief Technology Officer (CIO/CTO) of an innovative e-Commerce start-up company that a venture capital group has funded.

The CEO has given you sixty (60) days to deliver an information technology project plan in anticipation of the company locating to a new facility. As a start-up company, there is currently no building or technology infrastructure to support the business. All information technology (hardware and software) must be implemented in either a hosted solution, on-site solution, or a hybrid model. The CEO is expecting you to integrate different technologies from different partners and incorporate industry best practices in connection with the development of technological systems. The new facility is a two-story stand-alone building.

The company currently consists of ten (10) employees with revenues of $5 million but is expected to grow to thirty (30) employees with revenue of $30 million over the next two (2) years.

Section 1: Project Introduction

1. Write a two to four (2-4) page project introduction that includes the following: a. Background information of the company. b. The type of business in which the company is involved. c. A description of the information systems that the company should have to support the business. The description should include the following: i. databases ii. systems analysis iii. security iv. networking v. computer infrastructure vi. human computer interaction vii. Web design d. The use of at least two (2) quality resources in this assignment.

Section 2: Gantt Chart / Project Plan

2. Create a Gantt chart or project plan (summary and detailed) template. The Gantt chart or project plan should: a. Record all tasks, subtasks, resources, and time related to the project. b. Outline the planning, analysis, design, and implementation phases. c. Develop in accordance with the systems development life cycle (SDLC).

Paper For Above Instructions

Project Introduction

The rising importance of technology in business operations has led to a surge in startup companies, particularly in the e-commerce sector. Our company, tentatively called "NextGen Commerce," is an innovative e-Commerce start-up based in the United States, poised to capitalize on the steady growth of online shopping. The startup has recently secured funding from a venture capital group, which highlights the potential investors see in our business model. Our focus is on providing an exceptional customer experience through user-friendly digital platforms and seamless technology integration.

Business Model and Background

NextGen Commerce plans to operate in a rapidly evolving e-Commerce market, specializing in selling sustainable goods. We aim to cater to environmentally-conscious consumers who prefer to shop from businesses that emphasize sustainability. The startup currently consists of ten employees, including marketing specialists, technology developers, and customer service representatives. With projected growth plans to expand our workforce to thirty employees in two years, we aim to reach revenues of $30 million.

Information Systems Required

To support our e-Commerce business, NextGen Commerce will require an array of integrated information systems. These systems will ensure smooth operations and enhance customer experiences.

1. Databases

We will need a robust database management system (DBMS) to handle product listings, customer transactions, and inventory management. A relational database like MySQL will be instrumental in categorizing data efficiently and ensuring data integrity. The system must support real-time data retrieval, allowing us to analyze customer behavior and preferences, thereby driving sales and offering personalized shopping experiences.

2. Systems Analysis

Conducting a thorough systems analysis will provide clarity on the requirements for our IT systems. This analysis will involve understanding user needs, the current state of technology, and expectations for growth. Stakeholder interviews and surveys will help gather insights, allowing us to outline the scope and design of our systems accurately.

3. Security

Given the sensitive nature of customer information, security measures will be paramount. Implementing encryption, secure payment gateways, and regular security audits will be essential. Establishing protocols for data handling and user privacy will not only protect our customers but also foster trust and brand loyalty.

4. Networking

A solid networking infrastructure is crucial for operational success in the e-commerce space. We will deploy high-speed internet connections, secure Wi-Fi access for employees, and possibly a Virtual Private Network (VPN) for remote access. Additionally, reliable cloud services will ensure data availability and facilitate seamless operations.

5. Computer Infrastructure

We will adopt a hybrid IT solution, incorporating cloud computing and on-premises servers to manage our operations. The computer infrastructure should be scalable; thus, starting with robust workstations for current employees while ensuring the flexibility to accommodate new hires is crucial as we grow. We will also explore virtualization solutions to maximize resource utilization.

6. Human Computer Interaction (HCI)

Enhancing human-computer interactions is pivotal in e-commerce. Our website must be user-friendly, responsive, and accessible across devices. Conducting usability testing will ensure that our platform meets user expectations and reduces frustration, ultimately leading to higher conversion rates.

7. Web Design

Web design is a critical aspect of our online presence. We will focus on developing a visually appealing website with intuitive navigation. The website should incorporate responsive design principles to ensure a seamless experience across desktops and mobile devices. Moreover, incorporating SEO strategies during the design phase will enhance our online visibility and attract potential customers.

To synthesize the above requirements, NextGen Commerce will adopt an integrated technology approach that blends hardware, software, and human resources to create a comprehensive e-Commerce platform. By following industry best practices and focusing on customer experience, we aim to secure a dominant position in the ever-growing online marketplace.

Gantt Chart/Project Plan

The development of NextGen Commerce’s information technology project plan will follow the Systems Development Life Cycle (SDLC), comprising the following phases:

  • Planning Phase: Define the project scope, identify resources, and establish timelines.
  • Analysis Phase: Conduct a systems analysis and gather requirements from stakeholders.
  • Design Phase: Develop the architecture and design specifications for the systems.
  • Implementation Phase: Deploy the technological solutions, including hardware setup and software installation.

References

  • Zott, C., & Amit, R. (2010). Business model design: An activity system perspective. Long Range Planning, 43(2-3), 216-226.
  • Laudon, K. C., & Laudon, J. P. (2018). Management Information Systems: Managing the Digital Firm (16th Ed.). Pearson.
  • Turban, E., & Volonino, L. (2018). Information Technology for Management: On-Demand Strategies for Performance (11th Ed.). Wiley.
  • Beal, B. D. (2020). The importance of website usability for e-commerce businesses. Journal of Business & Economic Policy, 7(2), 1-12.
  • Khalifa, A. S., & Liu, V. (2011). An empirical investigation of the role of e-commerce technologies on customer buying behavior. International Journal of Business and Management, 6(3), 1-12.
  • Bhagwat, R., & Sharma, C. (2007). Quality management in e-business: A literature review and future research direction. Business Process Management Journal, 13(4), 629-646.
  • McKinsey & Company. (2021). The future of e-commerce: A global perspective. Retrieved from McKinsey & Company
  • Chaffey, D. (2015). E-business and E-commerce Management (6th Ed.). Pearson.
  • Bharadwaj, A., Pavlou, P. A., & Venkatraman, N. (2013). Digital business strategy: Toward a next generation of insights. Mis Quarterly, 37(2), 471-482.
  • O’Reilly, T. (2010). What is Web 2.0: Design patterns and business models for the next generation of software. Communications & Strategies, 1(1), 17-37.

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