Quality Improvement Plan 12 Mayo C

QUALITY IMPROVEMENT PLAN 12 Quality Improvement Plan; Mayo Clinic

Quality in the healthcare organisation is of paramount importance. This is not only for the purpose of ensuring that more customers are attracted to the business but also to make sure that the services being offered comply with the standard that are required for medical practitioners. Quality in mayo clinic is realised through various ways in accordance with the services that are offered. Each personal work strives to ensure that quality medical services are offered. Mayo clinic is a healthcare facility that offers medical services at a fee.

People who attend the facility come with the hope of getting quality services they are paying for; this is the driving force of the facility- to ensure that quality services are offered. With the above being said, the purpose of this paper is to evaluate quality improvement for conflict in mayo clinic caused by diversity of cultures. Description of the environment and the departments of mayo clinic Mayo clinic is located in different parts of the United States of America, with over 3300 physicians, researchers and other professionals sharing expertise to empower its clients. Being among one of the renowned healthcare organizations, mayo clinic is not without its own weaknesses. Many of these weaknesses as presented in the SWOT analysis were obtained from the interview conducted in this environment (Bauer, Kermott, Millman, & Mayo Clinic, 2017).

The objective of this healthcare organization is to provide quality services in order to attract more customers seeking for services. Therefore, seeking quality plans to counter the possible weaknesses arising in the departments is inevitable. In order to embrace the tradition of providing quality in all areas, such as the effectiveness of Medicare program, mayo clinic utilizes the department ad centres for research (Bauer, Kermott, Millman, & Mayo Clinic, 2017). Irrespective of the various challenges this healthcare organization go through, its belief that quality improvement is an endless task makes it moving. The research department and centres always endeavour to identify every possible gap in health care provisions going on in the different departments as a foundation of solution seeking.

The services offered in mayo clinic ranges from consumer services to business services. For the former, this healthcare organization offers health living programs, book and related programs, health letter for future reference, gift shop and mayo clinic voice apps which helps the customers to get health services in a convenient way using technological means (Bauer, Kermott, Millman, & Mayo Clinic, 2017). On the other hand, business services offered by this healthcare organization include medical laboratory services and Global business solutions. In regard to the equipment being used at mayo clinic, the belief is that provision of care to patients in a familiar environment enhances comfort and consequently the process of healing.

This is also seen as a cost effective alternative of hospitalization. Therefore, the equipment used in this healthcare organization comprises of home equipment and hospital ones (Wongrukmit & Thawesaengskulthai, 2014). The home equipment which is also known as supportive devices to Medicare programs include Breast pumps, canes, crutches, compression stockings, and aids to daily living. This equipment is offered through the Mayo clinic store and staffs are available to answer different questions, make provision for timely services and delivery using this equipment. All of this are pointing towards the ultimate goal set by this healthcare organization which is to enhance quality using every possible means available and convenient to the customers and the environment at large.

Purpose The main purpose of this quality improvement management plan is to find different ways to ensure that the quality of services we are delivering is in alignment with the mission of the facility while the other main purpose is to provide assurance of excellence in the quality and safety of the services being offered (Trusko, 2010). Similarly, the stakeholders in charge of the management team are committed to making sure that services offered are able to improve the health conditions of all patients that seek medical attention at the Mayo clinic. Moreover, the quality management plan is aimed at making sure the equipment used at the facility are of high standards and can achieve the best required result when they are used in addressing the medical conditions of every patient.

Scope of the quality management plan The plan will only cover the services that are offered in Mayo Clinic. These include all the services from the management level to the subordinate level. More concentration will be channelled to the core business of the facility which is to offer medical services to the clients. Without proper management, other services in the facility will be compromised; therefore, management will be in charge of ensuring that the quality plan is implemented in all areas of the facility. The plan of tackling the main issue in the facility will be one targeted at ensuring that quality is realized in every department especially the departments dealing with specialized medical conditions, services will be offered by experienced medical practitioners while ensuring that quality result is the ultimate goal.

Scope also will not leave out non-medical services that patients will enjoy during their stay which include quality food, conducive environment free from disturbances, and the best attendants when they require some attention outside the medical context. Goals of the quality management plan The quality management plan will be one directed towards achieving the goal that leads to the realisation of quality services in the organization (Trusko, 2010). The goals and objective of the plan will be: · To identify clinical services, member safety, and health issues that are of importance to the clients of the facility. · To find out the opportunities for improvement within the clinical, behavioural health, services and clients’ area of safety. · To ensure that patients with disability get allocation of clinical resources. · To ensure the information across the facility is shared and distributed to the customers, practitioners and members with a lot of transparency as possible. · Ensuring that qualified medical practitioners are properly networked to ensure that they provide services at the time they are required to do so. · To identify, develop and improve safety of medical and behavioural healthcare and services that are provided to the customer.

This will be done in order to promote: · The reduction of medical and medication errors. · The act of monitoring member-safety data over time. · Tracking, trending and making analyses of the clients’ complaints in order to provide environment that is satisfying and free of hazards. Aspects of a quality management plan in a healthcare organization The quality management plan in a healthcare organization has features that are unique and fit the context. These aspects are common to healthcare facilities. The management plan has the following aspects: · The plan mainly covers the area that the healthcare organization is majorly lacking which is the provision of quality medical health services. · The plan considers management as another feature in it that is in line with the provision of services in a way that is in order with the requirements of the regulating bodies and medical standards. · The plan also covers areas that are not directly linked with the provision of healthcare services but directly affects clients and may lead to serious health complication if not attended to.

These include the safety of the patients, the surrounding/environment the patient is and the food that the patients might be provided while he or she is under medication. · The plan has aspects which include medical equipment that will used to enhance every patient’s condition or be used as treatment aid. · The plan also has aspects included in it that is about the drugs that are used for treatment. In order to achieve a quality result, the drugs should be ones recommended and approved by the drugs board. Also the way they are stored and used should follow proper highest standards of cleanliness, free from damage and pollution.

SWOT analysis of Mayo clinic Just like any business, healthcare organisations also experience their own problems. Assessments can be conducted to help in the identification of problems that might be existing in the healthcare organisation and doing this, various methods can be used (Lifvergren & Bergm, 2012). One of the methods that can be used is the SWOT analysis. Swot analysis allows for the assessment of an organisation from a neutral point of view. Using this method, a detailed analysis of an organisation’s strengths, weaknesses, opportunities and threats are done. Therefore, this method will be used in the assessment of mayo clinic in order to identify the problematic areas that need improvements. While doing the assessment, our focus will be on quality of service that should be offered. Strengths: The strength of the Mayo clinic mainly lies on the attention that is given to research and educational activities. This has led to high quality services when it comes to identifying what ails a patient. The facility is able to perform this through the use of technology and the help gotten from their dedicated staff who do not joke with their work. Also, Mayo clinic has made use of the scheduling system which assign each patient to a physician thereby reducing patients’ time at the clinic.

Weaknesses: The weaknesses of the Mayo clinic need to be improved. One of the weaknesses is the ambulatory care where the clinic is ranked below the regional mean. It has been found that there is a great variation in the care of all patients treated at the different Mayo clinics. From this, we can deduce that skilled workers and medical equipment are not equally distributed in all the Mayo clinics. Opportunities: Mayo clinic usually conduct research. This has provided an opportunity for the research to be translated into practice. The research centre at Mayo clinic proves innovative system, which helps to put into practice findings, innovation and discoveries from the research towards the improvement of treatment in the clinic. Threats: The Mayo clinic has some threats that can affect its performance. These threats include an expected increase in cost due to unpredicted salary-based compensation, lack of enough qualified medical practitioners, criticisms from the authority and competitors as a result of the research base in the facility and future anticipation of likelihood of physicians to demand reimbursement for input.

Plan for quality improvement One of the weaknesses identified during the SWOT analysis of Mayo clinic is the possibility of conflict arising due to shared cultures in the organization. As mentioned earlier, the environment in this healthcare organization values strong work ethics and excellence in both potential skilled workers and the current ones. In this regard, quality work displayed by the staffs will be highly recognized (Asefeso, 2014). Also, the employees of the Mayo clinic always strive to show commitment towards the organization in everything they do, which will consequently bring about quality result. The governance of the physicians in this clinic is integrated; although doctors are the leaders of the healthcare team but with a democratic work environment where everyone can thrive. Due to this kind of approach to work, every possible weakness identified in the SWOT analysis are solved, everyone contributes their quota bringing ideas through various means towards reaching a solution before these weaknesses compromise the quality of health care provided (Asefeso, 2014).

Addressing the main purpose of this paper which is to evaluate how this organization (the Mayo clinic) can develop quality plan to tackle possible conflicts that may arise among the workers and other stakeholders due to shared culture. The organization ought to apply the six sigma in trying to resolve the weaknesses earlier mentioned. The steps provided through six sigma are worth the solution despite the fact that they involve some limitations as well. The DMAIC model is used to develop, design and redesign a process so as to make it effective once again. In health care context, the application of this approach can be said to be data driven and thus, there is need to gather enough data regarding the weaknesses so as to provide solution or rather steer the improvement of work while seeking to eliminate the defects caused by the weaknesses.

The Mayo clinic has a team of six sigma experts whose roles are to ensure quality of care in all aspects. This approach can be applied in seeking to resolve the weaknesses identified in the SWOT analysis, the likelihood of conflicts in the following ways (Asefeso, 2014): 1. problem definition The problem of shared culture that the Mayo clinic is faced with falls under this category. Here we look into the impacts of the problem on the customers and any other operation in the Mayo clinic. The shared culture responsibility has proved to produce negative impact on the clinic since there is no clear way of delegating responsibilities by the practitioners who are in charge. Shared culture is the collective impression, habits, language, style, communication and practices of an organization. Every business has a culture which may be strong or weak. However, a healthy culture is a shared culture, one created through purpose, plans, outcomes and ownership something that has been a challenge for the Mayo clinic. The result from the research done showed how severe this issue and the immediate need to address it in order for the quality service the company is trying to provide to be improved. 2. measure The problem in the Mayo clinic has reached a point why immediate attention should be paid in order for quality health care service to be realized in the clinic. It has been observed that a lot of conflicts arise due to lack of proper ways to ensure that shared responsibilities are properly done to avoid misunderstanding in the organisation. Therefore, drastic measures need to be put in place towards addressing this issue. 3. Analyse The problem of shared responsibility should be analysed in order to find out the possible solution to the problem. Carrying out thorough evaluation of the root cause will give room for finding the right solution. 4. Improvement of quality Once the analysis has been made, the next step becomes decision making towards using the possible solutions or set of solutions to be applied in order to ensure shared responsibilities despite the issue facing the culture. Once this is done, implementation and monitoring of such plans proceeds to ensure that the solutions arrived at becomes effective. 5. Controlling Here, the gains that is achieved through this process are sustained and the new possible processes are applied to ensure that the division of tasks are not conflict based. Conclusion Quality improvement in health care is an inevitable process that ensures that quality of healthcare is not compromised. Mayo clinic, a healthcare organization experiences various weaknesses which all ought to be resolved to ensure that the quality of care this company provides is not compromised. Through the application of six sigma, these weaknesses can be resolved if not properly solved in totality. The manner in which this problem is resolved depends on the expert’s application of the six sigma process and other possible approaches that may be used.

References

• Asefeso, A. (2014). Design for six sigma (DFSS). CreateSpace Independent Publishing Platform.
• Bauer, B. A., Kermott, C. A., Millman, M., & Mayo Clinic. (2017). The integrative guide to good health.
• Lifvergren, S., & Bergm, B. (2012). Improving 'Improvement' by Refocusing Learning: Experiences from an -Initially- Unsuccessful Six Sigma Project in Healthcare. Total Quality Management and Six Sigma. https://doi.org/10.5772/46083
• Trusko, B. E. (2010). Improving healthcare quality and cost with six sigma. Upper Saddle River, NJ: Financial Times Press.
• Wongrukmit, P., & Thawesaengskulthai, N. (2014). Hospital service quality preferences among culture diversity. Total Quality Management & Business Excellence. https://doi.org/10.1080//.2014.906115