Reply: The Best Way To Handle The Situation And Assist Mrs.

Reply 1the Best Way To Handle S Situation And To Aide Mrs Faulkenberg

The best way to handle the situation and to assist Mrs. Faulkenberg's compliance involves demonstrating empathy, respect, and establishing effective communication. Initially, an apology from the healthcare professional is an appropriate step to acknowledge the distress caused by mispronouncing her name. This aligns with best practices in patient-centered care, emphasizing respect for the patient's identity and dignity (Mayne, 2019). When a patient’s name is mispronounced, especially in a public setting like a waiting room, it can evoke feelings of disrespect or frustration, further impacting the patient's trust and willingness to cooperate.

Addressing the patient appropriately is crucial. Using preferred terms, such as "Mrs. Faulkenberg," demonstrates respect and acknowledgment of her identity. Often, when patients do not respond to their names, it is essential to verify their preferred name or pronunciation in a private and respectful manner, rather than making assumptions based on age or appearance. Making eye contact, smiling, and introducing oneself with a gentle tone can foster a welcoming environment, reducing anxiety and establishing rapport (Farris, 2015).

Understanding why Mrs. Faulkenberg did not respond involves comprehensive assessment. Factors such as hearing impairment, pain, cognitive decline, prior negative healthcare experiences, or feelings of disempowerment could be influencing her behavior. It is vital to explore these factors through compassionate dialogue, asking her directly about her preferences and experiences in a private setting. This approach aligns with patient-centered care principles, which prioritize treating the individual, not just the condition (Falvo, 2011).

Respecting the patient's independence and involving her in decision-making is fundamental, especially for elderly patients who may feel vulnerable or powerless. Explaining procedures calmly and clearly allows her to feel valued and in control. If she is hard of hearing, speaking loudly, clearly, or utilizing visual aids and written instructions can enhance understanding. Recognizing her potential feelings of hopelessness or past negative experiences helps tailor the interaction to rebuild trust and encourage cooperation.

Post-assessment, it is essential to establish a foundation of trust by engaging her in discussions about her feelings and questions regarding the upcoming procedure. Employing methods like the teach-back technique ensures her understanding, reinforcing her confidence and willingness to comply (Farris, 2015). Providing information gradually, through spoken words complemented by written materials, respects her learning process and reduces information overload. This holistic approach addresses her physical, emotional, and psychological needs, promoting better adherence to treatment and follow-up care.

In conclusion, a respectful, empathetic, and patient-centered approach is the most effective way to handle this situation. Recognizing the individual behind the patient, actively listening, and tailoring communication strategies to meet her specific needs can significantly improve compliance and health outcomes. Building a trusting relationship fosters cooperation, enhances her healthcare experience, and contributes to positive long-term health management.

References

• Falvo, D. R. (2011). Effective Patient Education: A Guide to Increased Adherence. Jones & Bartlett Learning.
• Farris, C. (2015). The teach back method. American Nurse Today.
• Mayne, S. (2019). Communication skills in nursing practice. Routledge.
• Rothenberg, G. (2003, June 03). How To Facilitate Better Patient Compliance. American Journal of Nursing.
• American Nurses Association. (2015). Code of Ethics for Nurses with Interpretive Statements.
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