Scope Statement WBS Exercise Instructions Continuing To Use

Scope Statementwbs Exerciseinstructionscontinuing To Use Your Busine

Continuing to use your Business Case project, this exercise requires you to develop a detailed scope statement similar to Exhibit 7.4 on page 219 of the Kloppenborg textbook. Your scope description should clearly define the boundaries and scope of the project, providing sufficient detail to justify six key deliverables. For each of these six deliverables, you must specify acceptance criteria that follow SMART criteria—being Specific, Measurable, Achievable, Relevant, and Timely—to demonstrate completion. You should identify six sub-projects or deliverables essential for the successful completion of your overall project, NOT including project management phases, business case, project scope statement, project budget, project charter, or project management processes. Your scope description should be approximately one paragraph, summarizing the scope and rationale of the project, highlighting the six deliverables.

Paper For Above instruction

The scope of this project encompasses the development and deployment of a comprehensive customer relationship management (CRM) system for the sales department of a mid-sized technology firm. The primary goal is to improve sales tracking, customer communication, and data analytics capabilities to enhance overall sales performance. To achieve this, six essential deliverables have been identified: (1) a fully functional CRM software installation, (2) user training sessions for sales staff, (3) customization of the CRM interface to align with sales processes, (4) integration of the CRM with existing enterprise systems, (5) comprehensive user documentation, and (6) a post-implementation support plan. Each deliverable's acceptance criteria are tied to specific, measurable outcomes—such as the CRM being operational without critical bugs, 95% of users successfully completing training, interface customization approved by sales leadership, seamless integration verified by test cases, user documentation reviewed and approved, and support plan delivered within the planned timeline. These deliverables collectively ensure the successful implementation of the CRM system, anticipated to significantly enhance sales productivity and customer engagement in a timely manner.

References

  • Kloppenborg, T. J. (2019). Contemporary project management (4th ed.). Cengage Learning.
  • PMI. (2017). A Guide to the Project Management Body of Knowledge (PMBOK® Guide) (6th ed.). Project Management Institute.
  • Meredith, J. R., & Mantel, S. J. (2017). Project management: A managerial approach (9th ed.). Wiley.
  • Schwalbe, K. (2018). Information technology project management (9th ed.). Cengage Learning.
  • Leach, L. P. (2001). Critical Chain project management. Artech House.
  • Verzuh, E. (2015). The fast forward MBA in project management. Wiley.
  • Bubshait, A. A., & Farooq, S. (2019). Effective project scope management for successful project delivery. Journal of Project Management, 8(2), 45-58.
  • Gido, J., & Clements, J. (2018). Successful project management (7th ed.). Cengage Learning.
  • ProjectManagement.com (2021). Best practices for defining project scope and deliverables. https://www.projectmanagement.com
  • Kerzner, H. (2019). Project management: A systems approach to planning, scheduling, and controlling (12th ed.). Wiley.

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