Select One Of The Scenarios Listed Below Use One Of The Conf

Selectoneof The Scenarios Listed Below Use One Of The Conflict Manage

Select one of the scenarios listed below. Use one of the Conflict Management Strategies discussed in Chapter 8 to resolve the situation. Remember to identify and explain the strategy you selected.

Mary did not receive the promotion she felt she deserved. She decides to deliberately instigate a work slow-down which in turn casts the supervisor in a bad light. As a result, and due to the fact that it was a slow month, all employees’ hours have been reduced.

At her recent doctor’s appointment, Susan confided in the nurse about a rather personal matter. After Susan left the doctor’s office, the nurse disclosed the confidential information with the other nurses, and her conversation was overheard by patients in the waiting room.

Sandra fills out a job application for a position as an executive secretary. She submits a résumé which contains embellished skills, training and experience. She is ultimately selected for the position. She finds herself unable to perform some of the duties as described in the job description and without proper approval, often reassigns her work to the other secretaries. This is causing stress and confusion among the secretaries.

During her recent lunch date with her best friend, Mary, Ann shares personal details about her failed marriage. Their waitress, Shelly, overhears some details of confidential information and shares the information with the other waitresses. Unbeknownst to Shelly, the group of other waitresses includes Ann’s daughter.

You are a cashier at a grocery store. As the assistant manager (who is also your mom’s fiancé) is closing out your drawer for the evening, you notice him take two $20.00 bills and slip them in his pocket. Your manager has confronted you several times due to a shortage of money in your drawer.

Paper For Above instruction

Conflict management is an essential aspect of maintaining a harmonious workplace and addressing interpersonal issues effectively. Choosing the appropriate strategy depends on the context and the nature of the conflict. In this discussion, I will focus on the scenario where Ann shares confidential personal information with her friend Mary, which is then overheard and disclosed by the waitresses, including Ann’s daughter.

In this case, the most suitable conflict management strategy is the 'Talk' strategy, emphasizing open communication and active listening. Ann should approach Shelly, the waitress, privately and calmly express her concerns about the breach of privacy. By initiating a respectful dialogue, Ann can explain how her personal information was sensitive and should have been kept confidential. Asking Shelly why she shared the information allows Shelly to reflect on her actions and understand their impact (Novak & Hargie, 2018).

This strategy encourages mutual understanding and can potentially lead to an apology or acknowledgment from Shelly. It is a healthy approach because it promotes dialogue without escalation, reducing the risk of anger or violence. Additionally, it fosters accountability and reinforces the importance of respecting confidentiality in the workplace. Using talk as a conflict resolution method aligns with effective communication principles, creating a safer environment for sharing concerns and resolving misunderstandings (Johnson & Johnson, 2020).

Furthermore, implementing conflict management strategies like the 'Talk' method not only addresses individual issues but also contributes to building a collaborative workplace culture. Open communication reduces gossip and misunderstandings, fostering trust among staff members. It is crucial that Ann remains respectful and empathetic during this conversation, recognizing the potential motives or miscommunications behind Shelly’s actions (Thomas & Kilmann, 2019).

Overall, the 'Talk' conflict management approach provides a constructive pathway for resolving the breach of confidentiality between Ann and Shelly. It underscores the importance of dialogue, understanding, and respect in managing interpersonal conflicts effectively.

References

• Johnson, D. W., & Johnson, R. T. (2020). Joining Together: Group Theory and Group Skills. Pearson.
• Novak, T., & Hargie, O. (2018). Conflict management and resolution. In Effective communication in organizations (pp. 115-135). Routledge.
• Thomas, K. W., & Kilmann, R. H. (2019). Thomas-Kilmann Conflict Mode Instrument. XPLANE.