The Theory Of Quality Has Been Developing For Many Years

The Theory Of Quality Has Been Developing For Many Years What We Thin

The theory of quality has been developing for many years. What we think of quality today is a combination of ideas that have come together from the great thinkers in quality. Starting in the early 1900’s with Taylor, Frank, Gilbreth and Scientific Management to today with Lean Six Sigma and Supply Chain Management Quality (SCMQ). The purpose of this discussion is understand the origins of quality. Your answers should be logical and use standard English grammar and spelling in your posting.

Choose a quality theory and briefly describe it. (State the theory and who was responsible for it.)

How is this theory used today, what changes have occurred to it since it was developed, and/or how has it been combined with other theories?

Give an example of an organization that has successfully used this theory. The following are some of the names of contributors and contributions: Taylor, Frank, Gilbreth and Scientific Management Shewhart - Statistical Process Control (SPC) Dodge and Roming - Acceptance Sampling Military Specification (Milspec) Deming and Juran – Quality Management Taguchi Method Schonberger, Shingo, and Hall – Total Quality Management (TQM) Malcom Baldrige Award Lean Six Sigma Contingency Theory in Quality Supply Chain Management Quality (SCMQ) Design for Quality.

Paper For Above instruction

The evolution of quality management theories has significantly shaped contemporary industrial and service operations, emphasizing efficiency, customer satisfaction, and continuous improvement. Among the various theories, Total Quality Management (TQM) stands out owing to its comprehensive approach to quality enhancement and organizational excellence, championed by notable figures such as W. Edwards Deming, Joseph Juran, and Armand Feigenbaum.

Brief description of TQM and responsible figures

Total Quality Management (TQM) is a holistic approach aimed at long-term success through customer satisfaction. It involves all members of an organization participating in improving processes, products, services, and the organizational culture. TQM emphasizes defect prevention, process control, and continuous improvement, integrating techniques like Statistical Process Control (SPC), team-based activities, and customer feedback. The philosophy originated in Japan during the 1950s and 1960s, with Deming and Juran playing pivotal roles in its development. Deming emphasized statistical quality control and management commitment, whereas Juran focused on the trilogy of quality planning, control, and improvement.

Application and evolution of TQM today

Today, TQM continues to influence quality initiatives worldwide. Its principles are embedded in standards such as ISO 9001 and serve as a foundation for other quality frameworks, including Six Sigma and the Malcolm Baldrige National Quality Award. Since its inception, TQM has evolved to incorporate strategic management practices, customer relationship management, and technological advancements such as data analytics and enterprise resource planning (ERP) systems. The shift from a purely manufacturing-focused approach to one that encompasses services and digital processes exemplifies TQM’s adaptability. Furthermore, organizations have combined TQM with Lean principles, resulting in Lean Six Sigma, which emphasizes waste reduction alongside quality improvement.

Successful organizational examples

Several organizations exemplify successful application of TQM principles. Toyota is renowned for its Toyota Production System, which integrates TQM with lean manufacturing to achieve high efficiency and quality. Samsung has implemented TQM frameworks integrated with Six Sigma methodologies to enhance product quality and customer satisfaction. Healthcare institutions like the Virginia Mason Medical Center adopted TQM principles to improve patient safety, reduce errors, and enhance service delivery. These organizations demonstrate that TQM, when effectively adopted, leads to sustained improvements and competitive advantage.

In conclusion, the development of quality theories such as TQM has contributed profoundly to modern management practices. Its evolution and integration with contemporary techniques illustrate the dynamic nature of quality management, emphasizing that continuous improvement and customer satisfaction are core to organizational success.

References

  • Deming, W. E. (1986). Out of the Crisis. MIT Press.
  • Juran, J. M. (1988). Juran on Planning for Quality. The Free Press.
  • Feigenbaum, A. V. (1991). Total Quality Control. McGraw-Hill Education.
  • Oakland, J. S. (2014). Total Quality Management and Business Excellence. Routledge.
  • Ishikawa, K. (1985). What is Total Quality Control? The Japanese Way. Prentice-Hall.
  • Sokovic, D., Pavletic, D., & Piplica, D. (2010). Quality management in service organizations. International Journal of Quality & Reliability Management, 27(9), 1090-1107.
  • ISO. (2015). ISO 9001:2015 Quality Management Systems. International Organization for Standardization.
  • George, M. L., Rowlands, D., Price, M., & Maxey, J. (2004). The Lean Six Sigma Pocket Toolbook. McGraw-Hill.
  • Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1994). A framework for quality management research and an associated measurement instrument. Journal of Operations Management, 11(4), 339-366.
  • Hopp, W. J., & Spearman, M. L. (2011). Factory Physics. Waveland Press.

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