This Course Focuses On Identifying Types Of Conflicts And Re

This Course Focuses On Identifying Types Of Conflicts And Resolving Co

This course focuses on identifying types of conflicts and resolving conflicts through effective communication techniques. Your Final Paper will be an eight-to ten-page paper (excluding the APA title and reference pages) that will showcase what you learned about conflict and conflict resolution. Identify a recent interpersonal, group, or organizational conflict that you were involved in and was later resolved. Select five of the topics listed below and discuss how they apply to your chosen conflict. You must use a minimum of five resources to help support your discussion of these topics.

Be sure to focus on communication techniques that were used during the conflict management process. Argue whether the resolution to this conflict was a “best practices” approach to resolving this conflict. Your paper must include an introduction paragraph that provides a high-level overview of your paper. In addition, your paper must include a strong conclusion paragraph that brings together the topics discussed. Remember not to introduce any new topics in your conclusion.

Conflict Topics for the Final Paper (select five) include:

  • Why does conflict occur?
  • Conflict management
  • The positive and negative effects of conflict
  • Role of personality types in conflict management
  • Communication techniques
  • Ethics and workplace conflicts
  • Climate in a conflict situation
  • Stress and anger
  • Facework
  • Forgiveness
  • Mediation and arbitration

Writing the Final Paper

The Final Paper must be eight to ten double-spaced pages in length and formatted according to APA style as outlined in the APA checklist in the Ashford Writing Center. It must include a title page with the following: Title of paper, Student’s name, Course name and number, Instructor’s name, Date submitted. The paper should begin with an introductory paragraph containing a succinct thesis statement.

It must address the topic of the paper with critical thought. It should end with a conclusion that reaffirms your thesis. All sources used must be documented in APA style. You are required to use at least five scholarly resources, including a minimum of two from the Ashford University Library. A separate reference page must be included, formatted according to APA guidelines.

Paper For Above instruction

Conflict is an inevitable and ongoing element of human interaction, especially within interpersonal, group, and organizational settings. Understanding the nature of conflict, its causes, and effective resolution strategies is essential for fostering healthy relationships and productive environments. In this paper, I explore a recent conflict I experienced within my workplace, analyze it through the lens of five selected conflict topics—communication techniques, ethics in workplace conflicts, role of personality types, stress and anger management, and mediation—evaluate whether the resolution employed aligns with best practices, and discuss how effective communication contributed to a successful outcome.

The conflict I experienced involved a dispute between myself and a team member regarding project responsibilities. Tensions heightened due to miscommunication about task boundaries and expectations, leading to misunderstandings and frustration. To address this, various communication techniques such as active listening, paraphrasing, and assertive messaging were employed by both parties. These techniques helped clarify each person's perspective, reduce misinterpretations and facilitate mutual understanding. Effective communication is critical during conflict resolution, as it allows conflicting parties to express their concerns openly while fostering empathy and respect (Rogers & Farson, 2015).

The role of ethics in workplace conflicts is crucial as it guides individuals’ behaviors and decision-making processes. In this conflict, ethical considerations such as honesty, accountability, and fairness were central to reaching a resolution. Both parties recognized the importance of maintaining workplace integrity and avoided blame or personal attacks. Upholding ethical principles cultivates a respectful environment where conflicts can be addressed constructively, minimizing damage and fostering trust (Brown & Treviño, 2014).

Personality differences significantly influenced the conflict dynamics. My colleague's confrontational style contrasted with my preference for collaborative resolution. Understanding these personality types, such as through the Myers-Briggs Type Indicator, emphasizes that different approaches to conflict are natural and can be managed effectively if recognized and adapted to (Furnham & Tan, 2018). Employing strategies that consider personality differences, such as using calming language or adjusting communication style, can mitigate conflicts and promote positive interactions.

Stress and anger are common emotional responses during conflict, often impairing judgment and prolonging disputes. In this situation, both of us experienced heightened stress, but conscious efforts to manage anger—such as taking deep breaths and pausing before responding—helped prevent escalation. Recognizing emotional triggers and employing stress reduction techniques are essential to maintaining rational dialogue and facilitating resolution (Lazarus & Folkman, 2018). Managing these emotional responses ensured that the conflict remained productive rather than destructive.

Mediation played a key role in resolving the conflict. Involving a neutral third party helped facilitate an honest and open dialogue, assisted in framing the issues constructively, and guided us toward mutual agreement. Mediation offers benefits such as neutrality, confidentiality, and structured communication, which make it a preferred method for conflict resolution in organizational settings (Moore, 2014). The mediator's role was vital in ensuring that both sides were heard and that the resolution was equitable.

Assessing whether the resolution followed best practices reveals that combining effective communication, ethical considerations, personality awareness, emotional regulation, and third-party mediation contributed to a successful outcome. These practices align with conflict resolution research, emphasizing collaboration, respect, and mutual understanding (Deutsch, Coleman, & Marcus, 2014). The outcome was a compromise where expectations were clarified, responsibilities redistributed, and mutual respect reaffirmed. This comprehensive approach ensured sustainable resolution and restored team harmony.

In conclusion, conflicts are complex phenomena influenced by various psychological, ethical, and contextual factors. Employing effective communication techniques, understanding personality differences, managing emotional responses, adhering to ethical standards, and utilizing mediation are critical components of successful conflict resolution. The case discussed demonstrates that integrating these elements can achieve a resolution that aligns with best practices, fostering a healthier, more collaborative environment. Future conflict management strategies should continue emphasizing these principles to enhance organizational effectiveness and interpersonal relationships.

References

  • Brown, M. E., & Treviño, L. K. (2014). Ethical leadership: A review and future directions. Leadership Quarterly, 25(1), 113-133.
  • Deutsch, M., Coleman, P. T., & Marcus, E. C. (2014). The handbook of conflict resolution: Theory and practice. John Wiley & Sons.
  • Furnham, A., & Tan, T. (2018). Personality traits and conflict management styles. Personality and Individual Differences, 121, 191-198.
  • Lazarus, R. S., & Folkman, S. (2018). Stress, appraisal, and coping. Springer Publishing Company.
  • Moore, C. W. (2014). The mediation process: Practical strategies for resolving conflict. Jossey-Bass.
  • Rogers, C., & Farson, R. (2015). Active listening. Harvard Business Review.

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