This Submission Must Not Exceed 2 Pages; Slides Can Use Word ✓ Solved
This submission must not exceed 2 pages slides can use Word Pdf Ppt
This submission must not exceed 2 pages or slides (can use Word, PDF, PPT, similar). Part I MVV, Org. Chart, Change Imagine you’re the manager of your business (choose from restaurant, bar, catering, hotel, bakery, travel agency, similar) Paragraph. 1 – “before” 1. Create a powerful, short and impactful Mission Vision Statement 2. Create an organizational chart (using smart art, similar visual layout) for your team of 10-15 people: clearly indicate position, span of control, type of structure and job function Paragraph. 2 – “after” POST/ DURING COVID/19 Now consider the ongoing pandemic that has changed your organizational culture and strategy, forcing you to downsize, expand or restructure your staff 1. Create a new organizational chart for your new team (maybe still 10-15, or fewer), explaining new position, new span of control and new job function 2. Justify using terminology (max 3 bullet points) your reasons for restructure, re alignment, etc. 3. Describe the organizational culture reflected in this new structure (max 2 bullet points)
Sample Paper For Above instruction
Introduction
Managing a hospitality enterprise during unprecedented times such as the COVID-19 pandemic requires strategic adaptation in organizational structure and culture. This paper explores the transformation from pre-pandemic operations to a resilient post-pandemic model within a hotel management context, illustrating the importance of vision, structure, and cultural agility.
Part I: Pre-Pandemic Organizational Framework
Mission and Vision Statement
Our mission is to provide unparalleled hospitality experiences that foster comfort, safety, and memorable stays for every guest. We envision becoming the leading eco-friendly hotel chain renowned for exceptional service and sustainable practices.
Pre-COVID Organizational Chart
- General Manager – overall leadership & strategic direction
- Front Office Manager – guest services, reception, reservations
- Housekeeping Supervisor – room cleanliness & maintenance
- Food & Beverage Manager – restaurant and catering services
- Sales & Marketing Manager – market outreach and promotional activities
This structure had a clear hierarchy with direct control over operational departments, supporting streamlined decision making and guest satisfaction.
Organizational Culture Pre-Pandemic
- Customer-centric, emphasizing personalized service
- Collaborative environment fostering innovation and teamwork
Part II: Post-COVID Organizational Adaptation
New Organizational Chart
- General Manager
- Guest Experience Director – focuses on safety protocols, digital check-in, and guest engagement
- Housekeeping & Sanitation Supervisor – enhanced sanitation standards
- Food & Beverage Coordinator – contactless dining solutions
- Remote Sales & Marketing Lead – digital marketing, online bookings
Restructuring aimed to adapt to health safety measures, digital transformation, and decreased in-person interactions.
Justification of Restructure
- Enhanced focus on health, safety, and sanitation to meet new guest expectations
- Shift towards digital channels and contactless services to maintain competitiveness
- Streamlined staff roles to reduce redundancies and optimize remote work capabilities
Organizational Culture Reflection
- Culture emphasizing safety, innovation, and digital adaptability
- Values collaboration and resilience in navigating ongoing uncertainties
Conclusion
The transformation underscores the importance of agile leadership and flexible organizational structures in the hospitality industry. By aligning vision, structure, and culture with current realities, businesses can not only survive but also thrive amid crises.
References
- Johnson, G., Scholes, K., & Whittington, R. (2008). Exploring Corporate Strategy. Pearson Education.
- Hitt, M. A., Ireland, R. D., & Hoskisson, R. E. (2017). Strategic Management: Competitiveness and Globalization. Cengage Learning.
- Barney, J. B., & Hesterly, W. S. (2015). Strategic Management and Competitive Advantage. Pearson.
- Cheng, M., & Liu, Y. (2020). COVID-19 and the Hospitality Industry: Resilience and Recovery. Tourism Review.
- Ghemawat, P. (2017). Redefining Global Strategy: Crossing Borders in a Connected World. Harvard Business Review Press.
- Wheelen, T. L., & Hunger, J. D. (2017). Strategic Management and Business Policy. Pearson.
- Kaplan, R. S., & Norton, D. P. (2008). The Strategy-Focused Organization. Harvard Business Review Press.
- Spence, M., & Heskett, J. (2019). Managing Service in a Digital Age. McGraw-Hill Education.
- Porter, M. E. (1985). Competitive Advantage. Free Press.
- World Health Organization. (2020). Considerations for SARS-CoV-2 Transmission and Prevention in Buildings. WHO Publications.