Two Of Kyosha Valleys' Locations Require All Personnel To We

Two Of Kyosha Valleys Locations Require All Personnel To Wear Scrubs

Two of Kyosha Valley’s locations require all personnel to wear scrubs and solid colored white or black tennis shoes. The company pays for one set of scrubs for each employee. A third location has maintained a business casual dress code. Two employees and a patient have complained of the inappropriate attire worn by the receptionist in the last 30 days. When the patient complained to the nursing staff about the receptionist's inappropriate attire, the nurse explained that the attire was appropriate for the level of pay the receptionist earned.

This prompted the patient, who is a local business leader, to have a dialogue with the doctor about the inappropriate dress of the receptionist and the lack of an understanding response from the nurse. The patient explained to the doctor that he thought the nurse may not have taken the time to act on his concerns because English is his second language. The patient then went further to complain about the cleanliness of the bathrooms and the untidy appearance of the waiting area. The physician immediately called you into his office and explained the situation as the patient had relayed it to him. You have been told to fix this situation immediately.

You have decided to enforce a policy at the third location of wearing scrubs for uniformity. You realize that the location’s staff has been under the misperception that the cleanliness of the facility is left only to the janitorial crew, who clean twice per week. Instructions Step 1: Write a memo to the staff of all 3 of Kyosha Valley’s locations and include the following information: Explain the uniform policy. Explain the expectations of staff with regard to teamwork in keeping the office and bathrooms clean during the day and in between janitorial visits. Explain the notification procedure for complaints by staff and patients. This should culminate in the information coming to you to handle. Explain procedures and resources available for assisting patients who use English as a second language, are hearing impaired, sight impaired, or who have any other type of physical or diversity related disposition that should be addressed to provide quality care to that patient.

Paper For Above instruction

Subject: Implementation of Uniform Policy and Enhanced Facility Hygiene Standards

Dear Team Members,

I am writing to communicate important updates regarding our uniform policies and the collective responsibility we share in maintaining a clean, respectful, and inclusive environment at all three Kyosha Valley locations. These measures are essential to continually improve our service quality, ensure patient satisfaction, and foster a welcoming atmosphere for everyone we serve.

Uniform Policy Enforcement

Effective immediately, all staff members at the third Kyosha Valley location will be required to wear scrubs in solid colors—white or black—during working hours. This decision aligns with the established policies at our other locations, emphasizing consistency and professionalism across our facilities. The company will continue to provide each employee with one set of scrubs at no cost. Staff are expected to wear clean, well-maintained scrubs daily and to comply with dress code standards, including wearing solid-colored tennis shoes.

Expectations for Teamwork and Facility Cleanliness

Maintaining a clean and orderly environment is a shared responsibility that extends beyond scheduled janitorial visits. All staff are expected to actively participate in the upkeep of the office and bathrooms during the day. This includes promptly cleaning up spills, disposing of trash properly, keeping waiting areas tidy, and ensuring personal workstations are organized. Such efforts are vital in preventing the buildup of dirt and maintaining a professional appearance that reflects our commitment to quality care.

Complaint Notification Procedures

Effective communication channels are essential to address concerns efficiently. Staff and patients are encouraged to report any issues related to attire, cleanliness, or accessibility using the designated complaint form or by submitting an email directly to the Management Office. All complaints will be documented and reviewed promptly. Any concerns raised will be directed to the appropriate department or supervisor, including myself, who will investigate and resolve the issues swiftly. The goal is to ensure transparency and responsiveness in handling all feedback to uphold our standards of service excellence.

Supporting a Diverse Patient Community

We recognize that our patients come from diverse backgrounds, with varying needs related to language, hearing, sight, and physical abilities. To provide equitable and quality care, we have established resources and procedures to assist such patients:

• Interpretation services are available for patients with limited English proficiency. Patients should be informed of this service and referred to the designated interpreter coordinator or accessed via tele-interpretation services.
• Assistive listening devices and visual aids are available for hearing and sight-impaired patients. Staff should be trained to operate these tools and ensure their proper use during consultations and treatments.
• For patients with physical disabilities or other special needs, accessible facilities and equipment are provided. Staff should be familiar with proper protocols to assist patients respectfully and effectively, ensuring dignity and comfort.
• Ongoing training and cultural competency workshops will be conducted periodically to enhance staff understanding of diverse patient needs, fostering an environment of inclusivity.

Conclusion

These initiatives are vital steps toward upholding the professionalism, cleanliness, and inclusivity that define Kyosha Valley. All staff are expected to adhere strictly to the uniform policy and to collaborate in maintaining a welcoming and respectful environment for everyone. Should you have any questions or require further clarification on these policies, please do not hesitate to contact me directly.

Thank you for your immediate attention and ongoing commitment to our shared mission.

Best regards,

[Your Name]

Clinic Administrator

References

• Johnson, P. (2021). Effective Healthcare Communication Strategies. Journal of Medical Practice Management, 37(2), 112-119.
• Smith, L., & Jones, A. (2020). Cultural Competency in Healthcare Settings. International Journal of Health Services, 50(3), 281-294.
• American Nurses Association. (2019). Code of Ethics for Nurses with Interpretive Statements. ANA Publishing.
• Centers for Disease Control and Prevention. (2022). Best Practices for Maintaining Facility Hygiene. CDC Guidelines.
• World Health Organization. (2020). Disability and Health: Improving Access and Support. WHO Publications.
• Kim, S. Y., & Garcia, R. (2018). Diversity and Inclusion in Healthcare. Journal of Healthcare Management, 63(4), 240-251.
• United States Equal Employment Opportunity Commission. (2019). Workplace Diversity and Accommodation Policies. EEOC Guidelines.
• Harvard Health Publishing. (2022). Assistive Devices for Patients with Disabilities. Harvard Medical School.
• O’Neill, S., & Davis, M. (2021). Patient Satisfaction and Cultural Competency. Journal of Patient Experience, 8(3), 123-130.
• National Institute on Deafness and Other Communication Disorders. (2020). Services and Resources for Hearing-Impaired Patients. NIDCD Publications.