Week 3 Assignment: Job Analysis And Job Description Preparat

Week 3 Assignment Job Analysis And Job Descriptionpreparationaaa Aut

Week 3 Assignment - Job Analysis and Job Description Preparation AAA Auto Club Corporation as a Human Resource Generalist, that I currently work for, a company/organization Scenario The management at your organization has approved funding for a brand new full-time position. This position is eligible for full benefits. As an HR professional, you have been tasked with creating a detailed job description for this new position. You can use your current job, a former job, or a position you would like to move into. Instructions Based on what you know and have learned about job analysis, employment laws, and safe working environments, create a job description for this new position, and write a 5–6 page paper that includes the following: Write a company overview that summarizes the company’s vision, mission, and organizational strategy.

List three or more qualifications for the position including required knowledge, skills, and abilities. Include specific academic and technical skills and any required professional affiliations, licenses, or previous experience. Describe three or more ways the duties and responsibilities associated with this role reflect the organization’s vision, mission, and strategic goals. Explain the purpose the job/position serves within the company. Explain how you determined the duties and qualifications for the job.

Identify which employment laws were considered when creating the job description. Note: The numbered assignment requirements outlined above correspond to the grading criteria in the assignment scoring guide, so be sure to address each point. The bulleted content below the numbered criteria is there to clarify, support, and contextualize the assignment instructions. Format This course requires the use of Writing Standards. The specific course learning outcome associated with this assignment is: Create a detailed job description with a rationale for each element.

Paper For Above instruction

Creating a comprehensive and effective job description is a crucial aspect of human resource management that aligns organizational needs with legal compliance and strategic objectives. This paper, developed from the perspective of a Human Resource Generalist at AAA Auto Club Corporation, a well-established organization committed to member service, safety, and innovation, will outline the process of creating a detailed job description for a newly funded full-time position. The process integrates an understanding of job analysis, employment laws, and organizational strategy to ensure the new role enhances corporate goals while adhering to legal standards.

Company Overview

AAA Auto Club Corporation is a nationally recognized organization dedicated to providing roadside assistance, travel services, insurance, and member-exclusive benefits that promote safety, travel convenience, and financial security. Its vision is to be the most trusted provider of roadside assistance and travel services, while its mission emphasizes delivering excellence through innovation, member-centric service, and community engagement. The organization’s strategic goal focuses on expanding digital services, improving customer experience, and maintaining operational excellence through technological integration and employee development.

Qualifications for the New Position

The new position, which I will refer to as “Digital Customer Support Specialist,” requires a set of specific qualifications aligned with the organization's strategic goals and operational needs.

1. Knowledge, Skills, and Abilities (KSAs): Candidates must have a solid understanding of customer service principles, familiarity with digital communication tools, and experience in technical troubleshooting related to software and apps. Strong communication skills and the ability to work under pressure are essential.
2. Academic and Technical Skills: A bachelor’s degree in Business Administration, Information Technology, or a related field is preferred. Technical proficiency in CRM software, helpdesk tools, and basic cybersecurity awareness are required.
3. Professional Affiliations, Licenses, and Experience: Relevant certifications such as Certified Customer Service Professional (CCSP) or IT-related certifications are advantageous. Prior experience working in a call center or customer support environment, preferably within a service-oriented organization, is required.

Alignment of Duties with Organizational Vision, Mission, and Goals

The responsibilities of the Digital Customer Support Specialist are strategically designed to support AAA’s commitment to member satisfaction and technological innovation.

1. Providing timely and effective support to members via digital platforms reflects AAA’s mission to deliver member-centric service and enhance member engagement.
2. Resolving technical issues efficiently aligns with the goal of operational excellence and continuous improvement of service delivery channels.
3. Documenting and analyzing support cases contributes to ongoing process improvements, supporting strategic initiatives aimed at digital transformation.

Purpose and Organizational Role of the Job

This position serves as a vital link between AAA’s technological capabilities and member experience. It ensures members’ digital inquiries and issues are addressed promptly, fostering trust and satisfaction. The role supports AAA’s strategic focus on expanding digital services by providing specialized technical and customer support, thus enhancing overall organizational effectiveness and member loyalty.

Methodology for Determining Job Duties and Qualifications

The duties and qualifications for this role were determined through a comprehensive job analysis, which involved reviewing existing support positions, conducting interviews with current digital support staff, analyzing organizational strategic goals, and benchmarking against similar roles in comparable organizations. This systematic approach ensured that the job description accurately reflects organizational needs, legal requirements, and industry standards.

Employment Laws Considered

When creating this job description, key employment laws were carefully considered. Adherence to the Fair Labor Standards Act (FLSA) ensures appropriate classification and wage considerations. The Americans with Disabilities Act (ADA) guided the inclusion of accessible qualifications and accommodations. Equal Employment Opportunity (EEO) regulations ensured nondiscriminatory language and criteria, fostering an inclusive hiring process. Additionally, compliance with the Occupational Safety and Health Act (OSHA) influenced the inclusion of safety and ergonomic considerations for office setup and work environment.

References

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• Cosentino, S. (2018). Human Resource Management: A Contemporary Approach. McGraw-Hill Education.
• Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2019). Fundamentals of Human Resource Management. McGraw-Hill Education.
• Smith, P. E., & Rupp, W. T. (2020). HR Law and Compliance. Routledge.
• Society for Human Resource Management. (2021). HR Standards and Legal Compliance. SHRM Publications.
• Ulrich, D., & Brockbank, W. (2019). The HR Value Proposition. Harvard Business Review Press.
• Snape, E., & Hurst, M. (2021). Implementing HR best practices. Journal of Business Strategy, 42(3), 45-52.
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• American with Disabilities Act of 1990 Amendments Act (ADAAA), Public Law 110-325.