Chapter 16 Managerial Decision Exercise: Communication Plan ✓ Solved

Chapter 16 Managerial Decision Exercise: Communication Plan

Module 6 assignment comes from the Managerial Decision Exercise in the Organizational Behavior textbook. You have recently accepted the position of director for a full-service retirement home that has three components. The first component is for retired individuals and married couples who can still manage on their own but appreciate the amenities such as medical care and having other residents that they interact with through planned activities. The second is for residents who are still relatively healthy but do need assistance for specific tasks such as mobility and the like. The third section is for individuals with chronic health issues and palliative care patients.

You have learned during the interview process that the facility has performance and morale issues and that the previous director had a rigid structure, did not allow workers from different roles to interact, and wanted all decisions to be directed to her. This has led to dramatic staff turnover and a larger number of empty units compared to other facilities. As the incoming new director, you will need to address the staff, and your new assistant asks whether you would like to address the staff in one large room or in smaller meeting rooms with employees from the different functional units. She also asks how to handle the workers who are from different shifts. Make your communication decisions, and write up an opening statement to make to the employees before you open the meeting to questions. Be sure to include in your response paper reasoning behind your decisions and at least a clear linkage to the following learning objective: Identify the most effective modes of communication based on audience (LO2). Include in your response your opening statement as well as the thought process that you followed to get to your opening statement.

Submission Format: Your paper should be 2-3 pages not including the title and reference page, double-spaced and include a centered title. Any sources used should be properly cited in APA format.

Paper For Above Instructions

In the context of leadership within a retirement home, effective communication is paramount to fostering a positive work environment and addressing the existing challenges. The objective is to motivate staff, address morale issues, and create an inclusive atmosphere. This paper outlines the communication strategies adopted to achieve these goals and presents an opening statement intended for the staff.

Understanding the Audience

The staff at the retirement home comprises different functional units, and they have been previously subjected to a management style that discouraged interaction. Therefore, understanding the audience becomes crucial for effective communication. Our learning objective here is to identify the most effective modes of communication based on the audience (LO2). This can be direct communication through team meetings or smaller interactions tailored to each functional unit while accommodating shift patterns for all staff members.

Meeting Format Decision

Considering the previous director’s management style, it is clear that a one-size-fits-all approach may not be effective. Thus, opting for smaller meetings allows for more personalized interaction, which can lead to increased engagement among the employees. In each meeting, I will ensure representation from different shifts to accommodate all staff members and gather diverse perspectives. Furthermore, addressing them in smaller groups fosters an open environment where employees are likely to express their ideas and concerns freely.

Opening Statement

“Good morning, everyone. Thank you all for taking the time to meet with me today. My name is [Your Name], and I’m excited to be your new director here at [Retirement Home Name]. I understand that this facility has faced challenges in the past, and I want to assure you that my primary goal is to foster a supportive and collaborative environment for everyone.

I believe that each of you plays a crucial role in the well-being of our residents and the overall success of our home. Therefore, I want to hear from you—your insights, your ideas, and your concerns are invaluable to us moving forward. Rather than imposing decisions from the top down, I want to build a culture where all voices are heard and respected. Together, we can create not only a better workplace but also an enriching atmosphere for the residents we serve.”

Thought Process Behind the Opening Statement

The thought process behind crafting this opening statement stems from the need to address staff concerns about the previous management style. Emphasizing collaboration and open communication invites participation and empowers employees to share their thoughts. This approach aligns with LO2, which stresses the importance of tailoring communication to meet the needs of the audience.

In addition, acknowledging their roles highlights their significance in the organization and builds rapport. By making it clear that my intent is to listen and engage, I set the tone for a transformative leadership style that contrasts sharply with what they previously experienced.

Implementation of a Communication Strategy

1. Initial Staff Feedback: After the opening statements, each smaller group will be encouraged to complete a feedback form regarding aspects of their work life, communication preferences, and any immediate concerns they feel need addressing.

2. Regular Check-ins: Establishing a routine of regular team meetings allows for continuous dialogue and the chance to address ongoing issues. Work schedules should be accommodated in these meetings to ensure all voices are heard throughout different shifts.

3. Feedback Loop: Sharing outcomes from meetings and feedback with staff reinforces an inclusive environment and demonstrates genuine interest in their suggestions.

4. Celebrating Success: Acknowledging and celebrating team achievements, big or small, fosters a collaborative atmosphere and motivates staff.

Conclusion

Effective communication is crucial in leading the retirement home through its current challenges. By fostering a collaborative environment and addressing the staff’s concerns directly, we can improve morale and reduce turnover. Implementing strategies that focus on engagement through smaller, tailored meetings leads to a more productive work atmosphere and ultimately benefits the residents.

References

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