Choose One Of The Following Questions To Answer Submit A 1 2

Chooseoneof The Following Questions To Answer Submit A 1 2 Page Pape

Choose ONE of the following questions to answer. Submit a 1-2 page paper to answer the question. These questions are based on Chapter 10, and you should review the Chapter 10 text and PowerPoint.

1. You have hired a new Sales Associate, Miguel, and he has been with the company now for one week. In Miguel's initial calls with customers and interactions with other employees, you have noticed that he has a harsh tone and does not seem friendly. You have even received customer and employee complaints. What action would you take with Miguel? Miguel asks about his "career" and future with the company. Define "career" and how you would manage Miguel's career development. Explain your thoughts and rationale.

2. Lydia has worked for you for over three years. She is normally a good employee, but lately you have noticed that she is leaving work around 4:30 pm, even though she is supposed to stay until 5 pm. You have also noticed that she is stretching out her time on projects and her work, taking longer than she normally does. What action would you take with Lydia? Lydia asks about her "career" and future with the company. Define "career" and how you would manage Lydia's career development. Explain your thoughts and rationale.

3. You are the Manager for a local 24-hour pharmacy store. You hired Maria about two months ago as the Night Shift Lead. Overall her performance has been good. She has a good manner with customers and employees respect her. During the last few weeks, Maria has called in sick a few times and completely missed her overnight shift. This has caused a lot of last-minute shuffling as you have had to find a backup for her. What action would you take with Maria? Maria asks about her "career" and future with the company. Define "career" and how you would manage Maria's career development. Explain your thoughts and rationale.

Remember to choose only ONE of these questions for your 1-2 page paper, providing explanations and your rationale for the actions you describe. Reference Chapters 10 and 12 of the textbook and the PowerPoint. Check your grammar and spelling before submitting, as professionalism is important. Include references where used. Ensure your paper is mostly in your own words, demonstrating critical thinking and support for your responses. Address the assignment objectives and topics thoroughly, and write clearly and coherently.

Paper For Above instruction

Addressing the scenario involving Miguel, the new Sales Associate, requires a comprehensive approach that balances immediate performance issues with long-term career development considerations. As a manager, my primary focus would be to address the concerns surrounding Miguel’s initial behaviors and to establish a structured pathway for his professional growth within the company.

Initial actions would involve a direct, yet constructive, feedback session with Miguel. It is essential to communicate observations regarding his tone during customer interactions and interactions with colleagues, emphasizing the impact of his demeanor on customer satisfaction and team harmony. Such feedback should be delivered with specificity, coupled with examples, and framed in a way that encourages receptive dialogue. The goal would be to help Miguel understand how his communication style influences his professional image and the company’s reputation.

Following this, I would implement a performance improvement plan, which would include coaching sessions focused on effective communication and customer engagement skills. Role-playing exercises, mentorship opportunities, or shadowing seasoned employees could be employed to improve his interpersonal skills. During these sessions, I would also discuss the importance of professionalism and customer-centric approaches, aligning his conduct with company values and expectations.

Simultaneously, I would discuss with Miguel his career aspirations within the organization. "Career" refers to the progression of professional responsibilities and growth opportunities an individual seeks over time. It involves acquiring skills, gaining experience, and moving into positions of increased responsibility.

To manage his career development, I would collaborate with Miguel to identify short-term and long-term goals, providing pathways such as training programs, additional responsibilities, or leadership development courses. Regular check-ins would help monitor his progress and provide continuous feedback. Such engagement demonstrates that the company values his growth, motivating him to improve and align his behavior with the company's expectations.

This approach not only addresses the immediate behavioral issues but also fosters a sense of commitment and loyalty, which are vital for long-term employee retention and development. Ensuring Miguel understands the connection between his behavior and career growth can motivate him to adopt a more positive, professional demeanor, ultimately benefiting both his personal development and the organization.

References

• Robbins, S. P., & Coulter, M. (2018). Management (14th ed.). Pearson.
• Griffin, R. W., & Moorhead, G. (2018). Organizational Behavior: Managing People and Organizations (12th ed.). Cengage Learning.
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• Robinson, S. P., & Judge, T. A. (2018). Organizational Behavior (17th ed.). Pearson.
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• Goleman, D. (1998). Working with Emotional Intelligence. Bantam Books.
• Reece, B. L., & Walker, J. W. (2019). Personnel: The Management of People at Work (10th ed.). South-Western Cengage Learning.
• Hersey, P., & Blanchard, K. H. (1988). Management of Organizational Behavior: Utilizing Human Resources. Prentice Hall.
• Fisher, C. D., & Ury, W. (2011). Getting to Yes: Negotiating Agreement Without Giving In. Penguin Books.