Hoosier Burger Case Part 1: Read The Hoosier Burger Scenario

Hoosier Burger Case Part 1read The Hoosier Burger Scenario

The Hoosier Burger scenario involves a small, family-run restaurant struggling with manual, paper-based systems for inventory management, customer orders, and management reporting. The restaurant is seeking to implement a computerized system to improve efficiency, accuracy, and access to information. This paper applies the Systems Development Life Cycle (SDLC) approach, identifies examples of system characteristics from the scenario, decomposes the restaurant into its major subsystems, summarizes different approaches to systems development, and recommends the most suitable approach for Hoosier Burger.

Applying the SDLC Approach to Hoosier Burger

The Systems Development Life Cycle (SDLC) is a structured process for developing information systems through a series of well-defined phases: planning, analysis, design, implementation, and maintenance. For Hoosier Burger, the first step is planning, where management recognizes the inefficiencies caused by manual operations and the need for automation. The analysis phase involves gathering detailed requirements, such as tracking inventory, processing customer orders, and generating management reports. The current paper-based system's problems, such as errors and lack of real-time data, are identified during this phase.

In the design phase, solutions are conceptualized and system specifications are developed, including hardware, software, and network components. The implementation phase includes the development or purchase of the system, its installation, and testing at Hoosier Burger. Finally, the maintenance phase involves ongoing support, updates, and improvements based on user feedback and evolving business needs. Applying SDLC systematically ensures that Hoosier Burger's new system is well-planned, efficient, and aligned with its operational goals.

Examples of System Characteristics in the Hoosier Burger Scenario

• Automation: The current manual tracking of inventory and orders would be automated in the new system, reducing errors and increasing speed.
• Integration: The system should integrate inventory management, customer orders, and reporting functions to provide cohesive operations.
• Real-time Processing: A computerized point-of-sale and inventory system would allow real-time updates, enabling timely decision-making.
• Flexibility: The system should accommodate changes such as new menu items or pricing adjustments without extensive reprogramming.
• Information Quality: The automated system would improve accuracy and consistency of data compared to manual logging, reducing errors.

Decomposition of Hoosier Burger into Major Subsystems

Hoosier Burger can be decomposed into several key subsystems:

1. Inventory Management Subsystem: Tracks incoming deliveries, stock levels, and usage, replacing manual stock logs with digital records.
2. Order Processing Subsystem: Manages customer orders, integrates point-of-sale data, and ensures order accuracy, perhaps through electronic order tickets.
3. Customer Management Subsystem: Collects customer information, preferences, and order history for marketing and service enhancement.
4. Reporting Subsystem: Generates sales, inventory, and operational reports to aid management decision-making.
5. Delivery and Supply Chain Subsystem: Coordinates deliveries and supplies, ensuring timely replenishment of stock and reducing waste.

Summary of Approaches to Systems Development and Recommended Approach for Hoosier Burger

Chapter discussions on systems development approaches typically include the traditional Waterfall approach, the Iterative approach, and Agile methodologies. The Waterfall model follows a linear, sequential process, emphasizing thorough documentation and planning before implementation. The Iterative approach involves cyclic development, allowing for repeated refinements based on feedback. Agile methodologies prioritize flexibility, customer involvement, and quick delivery of functional components.

For Hoosier Burger, considering its small size, limited technical expertise, and need for a straightforward, reliable system, a phased, Incremental development approach—similar to the Agile model—may be most suitable. This approach enables the restaurant to implement core functionalities (like inventory and order processing) first, then gradually add enhancements such as management reporting and customer relationship features. It minimizes risks and allows for adjustments based on user feedback and operational realities, which is critical for small businesses with limited IT resources.

In conclusion, adopting an incremental approach will help Hoosier Burger transition smoothly from manual to automated operations, providing measurable benefits without the complexity and high costs of large-scale development projects.

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